Comments Off on Answer These Seven Questions and Improve your Customer Experience
April 7th, 2016

Answer These Seven Questions and Improve your Customer Experience

If your company is struggling to provide the highest level of customer service, here’s some good news: The troubles and challenges you’re having are unlikely to be unique. And neither, therefore, are the solutions. In fact, without even being acquainted with your particular situation, I have a every confidence that you can benefit from answering the […]

Comments Off on Work your Biz Wednesday: How to Retain Your Customers
April 6th, 2016

Work your Biz Wednesday: How to Retain Your Customers

Getting customers is one thing. Getting them to come back and keep buying from you is entirely something else. While you might be putting a lot of energy into attracting new clients, you should also put some attention into nurturing relationships with past customers so they’ll bring you repeat business. Here are some strategies to […]

Comments Off on Mondays with Mike: Last Minute Speech? No Problem!
April 4th, 2016

Mondays with Mike: Last Minute Speech? No Problem!

It’s happened to all of us.  A colleague is retiring, and someone asks you to say a few words.  Or you’re given an unexpected award, and the next thing you know people are banging on the table and demanding you give an impromptu speech.  Even though I’m a professional, seasoned public speaker, I still get […]


Comments Off on Charge What You’re Worth – and Make it Worth it to Your Customers
April 1st, 2016

Charge What You’re Worth – and Make it Worth it to Your Customers

In business, we get so scared about charging what we’re worth, for fear of losing out or appearing overpriced. But if commerce were all about low pricing, there would be no space for retailers like Nordstrom; everyone who buys shoes would be shopping at DSW. Instead, for Nordstrom customers, great, highly personalized customer service from the […]

Comments Off on What’s in a Name? 5 Reasons for a Business Name Facelift
March 31st, 2016

What’s in a Name? 5 Reasons for a Business Name Facelift

Author: Carol Roth

If you run a small business, your company name is just as important an identifier as your own name is to you. If you have been in business for a while, that name often tells existing customers that they can trust your products or services. But, what if your company name is not attracting new […]

Comments Off on Is your fax machine costing you?
March 29th, 2016

Is your fax machine costing you?

Whether you’re new to online fax or you’ve been using it for years, it’s important to ensure you have an affordable online fax service that suits your needs. Also, having a secure and professional way to send documents online is important to your business mobility and flexibility. Try Nextiva’s online faxing service for free It’s […]


Comments Off on Tuesday Tips: The Good, the Bad and the Ugly: 6 Lessons From Good and Terrible Customer Service
March 29th, 2016

Tuesday Tips: The Good, the Bad and the Ugly: 6 Lessons From Good and Terrible Customer Service

There's a lesson to be learned from everything — even from horrible customer service experiences.  What can your small business learn about providing better customer service from the worst customer service mistakes other businesses make? The 2016 24/7 Customer Engagement Index has some answers. 24/7 polled consumers, ranging from 18-year-old Millennials to seniors aged 69 […]

Comments Off on Mondays with Mike: 7 Tips For Flying Like A Pro
March 28th, 2016

Mondays with Mike: 7 Tips For Flying Like A Pro

I fly a lot.  My speaking engagements all over the world mean that I log about 100,000 miles annually, and believe me – I’ve got it down to a science.  Here’s my top list of ways to make your travel much more pleasant. 1. Join a club.  If there’s one tip that’s an absolute must, […]

Comments Off on Freemium vs. Free Trial Models: Which is right for your business?
March 25th, 2016

Freemium vs. Free Trial Models: Which is right for your business?

Product adoption is a high priority for every business. There are so many factors that come into play, including potential customers becoming overwhelmed with options as similar products enter the marketplace. The crowded marketplace has led to skeptical customers who demand proven results before making an investment. To counteract this skepticism, businesses have adopted sales […]



 
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(800) 799-0600
Learn how Nextiva Analytics gives you unprecedented insight into your business.

Nextiva's XBert

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(800) 799-0600
Learn how Nextiva Analytics gives you unprecedented insight into your business.