At Nextiva our goal is to simplify business communication, and one of our long-time partners, Polycom, shares this goal. The well-known business phone manufacturer has released revolutionary new software for their Polycom VVX series phones that change the way Nextiva customers who use Polycom phones communicate.
Polycom’s UC Software 5.3 release, which Nextiva was the first provider to support, features the new Acoustic Fence technology. What exactly is Polycom’s Acoustic Fence you may ask? With this technology, surrounding audio is evaluated when you’re on a call using your Polycom VVX series phone, and the phone performs noise cancellation for the person on the other end so only your beautiful voice is heard. In order to take advantage of this technology, you must be using a handset or headset and be within proximity of your phone.
Call centers, busy office environments, restaurants, retail stores, medical offices, law firms, and a variety of other industries benefit from this technology. No ones likes constantly asking the person on the other end of the call to repeat themselves because the background noise is drowning out the conversation. A live band could perform in your office and the caller on the other end of the phone never has to know.
Eliminating background noise for callers has numerous benefits, including:
- Reduce customer frustration: The person on the other end of the call hears your response the first time, rather than having to constantly ask you to repeat yourself because they can’t “hear you.”
- Reduce call times: For call centers and busy offices reducing call time is vital to reducing wait times and assisting callers in a timely manner.
- Increase productivity: Repeating yourself is a time suck, not to mention it can be frustrating. Having a conversation without constant interruption because of background noise and needing to repeat information increases ones productivity so they can accomplish the task at hand quicker.
Want to see Polycom’s Acoustic Fence technology in action? Check out the video below featuring the legendary Sexy Sax Man.
To learn more about Nextiva's cloud-based phone system, visit www.nextiva.com.