Browsing Articles Written by

Yaniv Masjedi

Yaniv Masjedi joined Nextiva in 2008 and currently serves as the Vice President of Marketing, focusing on marketing strategies and customer success. He graduated Summa Cum Laude from UCLA.

Nextiva Customer Success Story: HagBros Precision

By March 18, 2015 No Comments

Nextiva customer Hagbros Precision is a manufacturing solutions provider that designs and produces competitively priced molds at their Round Rock, Texas headquarters just north of Austin. Developed by a group of inventors, entrepreneurs, and metal workers, Hagbros focuses on precision tooling, mold making, and customer focused manufacturing solutions.

We met with Roya Foroughi, Project Manager at Hagbros, to learn more about how their team uses their Nextiva phone system on a day-to-day basis. “One of the things that’s really important is being able to talk to our customers on a regular basis, because one of the things we do is custom-order parts and machinery,” said Roya. “Having a good quality phone system that works around the clock is really important.”

Prior to Nextiva, Roya had to provide customers with multiple phone numbers to reach employees at their two different office locations. With Nextiva’s advanced call forwarding options, she’s now able to transfer phone calls to other team members, creating a much smoother customer experience. “If we have the connection between our two buildings, it makes things seamless,” explained Roya.

Another obstacle that the Hagbros team was able to overcome by switching to Nextiva was the necessity of clear call quality. Roya says, “When our engineers are on the phone with customers talking about parts they’re trying to order, it’s really important that they have clear conversations so they can hear the precise measurements.”

Meet Roya and the Hagbros team:

 

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Customer Success Story: ABBOTT Engineering

By March 4, 2015 No Comments

We always enjoy meeting with Nextiva customers and recently had the pleasure of meeting the team at ABBOTT Engineering in Cardiff-by-the-Sea, California. ABBOTT Engineering is a full service HVAC and plumbing design firm that serves the greater San Diego area with building energy optimization, plumbing, humidification, engineering reports, and more.

Louis Abbott, President and CEO, told us about how his growing team of mechanical engineers uses Nextiva’s cloud phone service to keep in touch with contractors and clients. His business received multiple benefits from switching to a VoIP system, including:

  • Affordability– Previously, the team at ABBOTT had a single cordless phone that they passed throughout their 10-person office. Now, each employee is able to have their own desk phone at a price that the company can easily afford.
  • Scalability – Louis has enjoyed how easy it is to add new phone lines as his team continues to grow.  “All we have to do is just plug it in, and it works,” Louis says. “It caters towards growth.”
  • Advanced Features – Louis’s team enjoys utilizing Nextiva’s phone functions, especially voicemail-to-email and call forwarding so they can receive messages when out of the office (and on surf breaks!)
  • Accessible Customer Support – The ABBOTT team is able to reach out to the Nextiva support team whenever they have a question or issue so they can spend their day focusing on what they excel at: mechanical engineering.
  • Enhanced Company Image – The professional features and organized forwarding that Nextiva has put into place for the ABBOTT Engineering team has allowed their 10-person team to project the image of a larger company.

Meet Louis and hear his story:

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Nextiva Launches Zendesk-Integrated App

By February 24, 2015 No Comments

Nextiva and Zendesk have created the best customer experience. Ever.

Your two favorite business tools have joined forces for an enhanced customer experience! Integrate your Nextiva cloud phone system with your Zendesk console to increase team efficiency, functionality, and productivity. The best part? The app is FREE to all Nextiva users who rely on Zendesk for their customer service needs. 

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Key Features:

  • Make and receive calls through the Zendesk console
  • Identify the customer as soon as an inbound call is received
  • Automatically generate tickets for new customers
  • Instantly look up information for existing customers
  • Reduce wait time associated with looking up record history

For more information about the Nextiva App for Zendesk and how to install the app on your Zendesk console, click here.

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Nextiva Customer Success Story: Nella Law Group

By February 18, 2015 No Comments

Cloud-based phone systems can benefit all types of office environments by bringing companies reduced costs and enhanced features. Nextiva serves over 100,000 businesses across the country, including thousands of law firms. We understand how critical it is, in particular for lawyers, to be able to handle clients’ calls properly every time.

Our latest Customer Success Story spotlight features Nella Law Group, a boutique law firm in Los Angeles that helps small and mid-sized businesses with their legal needs. We met with Rahsaana Allen, founding and managing attorney of Nella Law Group, to find out more about her team’s experience with Nextiva’s phone service.

“Prior to Nextiva, I had the standard Verizon basic business plan. It was very expensive and it didn’t offer a lot of flexibility,” Rahsaana explained. “I did a lot of research into what voiceover IP company I wanted to go with…Nextiva stood out from the pack.” Her team and clients are now able to experience:

  • Accelerate client response time – It’s impossible to be in the office 24/7, but features such as Voicemail-to-Email allow Rahsaana to receive messages any time, from any place.
  • Reduce monthly expenses – “I’m able to offer my clients a much more competitive legal rate,” explained Rahsaana. One of the greatest benefits of VoIP service is a bundled flat monthly fee.
  • Eliminate answering service – Multiple Call Recording options allow the Nella Law Firm team to ensure that clients are able to reach the right line every single time, whether they’re dialing an extension or main number.
  • Increase billing accuracy – Rahsaana can easily access phone records from the customer dashboard to review phone recordings and read call history reports to ensure an accurate client bill.
  • Boost productivity – Rahsaana’s team can now instantly swaps calls from one device to another with no hang-ups or hold time, allowing them to remain mobile throughout the day.
  • Improve client relations – The Nextiva dashboard lets the Nella Law Firm team access reports that show call trends that can affect staffing and other business decisions.

Meet Rahsaana and hear her story here:

 

Time is money for a business, especially for law firms. We understand that efficiency and productivity are a key to maximizing the time small business owners have to serve their customers. Give us a call at 800.799.0600 to chat with us about what phone system and features could best benefit your business!

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Nextiva Customer Success Story: Austin Cake Ball

By February 4, 2015 No Comments

Part of our goal at Nextiva is to ensure your phone system is optimized so that you can focus on providing great service to your clients and customers this holiday season.

We’re always eager to hear feedback about our system and service, which is why we love to meet face-to-face with customers to hear their candid opinions about Nextiva. Our Customer Success Story series has taken us across the country to speak with small business owners in a variety of industries, and we are excited to introduce you to our first restaurant spotlight: Austin Cake Ball.

Texas-based Austin Cake Ball resides within Copper Restaurant & Dessert Lounge just north of the city in The Domain shopping center. Diners can satisfy their sweet tooth with a full menu of bite-sized cake balls, in addition to the full dining and cocktail menu that the restaurant has available.  The holiday season means that Austin Cake Ball expands their menu from classic options such as chocolate, red velvet, salted caramel, and Oreo to include festive flavors like pumpkin spice and white chocolate peppermint. In addition to shoppers dropping in from the nearby shops, the restaurant receives a steady stream of dining reservations and cake ball to-go orders – especially in the fall and winter months.

Austin Cake Ball Office Manager, Christi Greene, explained why their business decided to switch to Nextiva, “Before we used Nextiva it was extremely frustrating; we would unfortunately hear stories of people not being able to connect to us and our business.” And those were only the stories that Christi’s team heard – how many other potential customers had they lost because phone calls weren’t coming through?

Anticipating high volumes of bakeshop custom orders and restaurant reservations over the holidays, Christi looked to other business phone solutions so that their phone communications wouldn’t be hindered. “When folks reach out to us via telephone, it’s essential that we’re there to answer the call and that they don’t get a busy signal,” Christi says. Nextiva was able to give her team this peace of mind.

“With our Nextiva service, I know that our guests and clients are able to reach us, make their reservation or place an order and receive great information,” explained Christi. “Our phone system is our lifeline to the outside world.”

Meet Christi and hear her story here:

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Nextiva Customer Success Story: MaidPro

By December 17, 2014 No Comments

Nextiva customer MaidPro has a simple vision: to clean up North America. Their nationwide residential and commercial cleaning service brings trained professionals to rid customers of dirt at surprisingly affordable rates. Founded in 1991 in Massachusetts, MaidPro has recently franchised their cleaning business into offices across the country.

The Nextiva team traveled to Boston to meet with Jeff Wechsler, VP of R&D and Technology at MaidPro, to learn more about the organization and how cloud phone service can benefit a franchised company.

Jeff explained how the transition into adding franchisees led to the need for a more intricate phone system. He shared with us, “When we originally built our model, the only option was to get copper. To be able to handle multiple calls simultaneously, you’d have to get multiple lines, and it became very expensive and cumbersome.”

Eventually, these annoyances led the MaidPro team to look into alternative communication options. What Jeff’s team found with Nextiva was a partnership that was able to make their business communications:

  • Simpler – MaidPro is now able to provide franchisees with a system that is simple to set up, use, and obtain support. As a franchisor, we need to ensure that our franchisees get support from the vendors that we help line up for them,” Jeff explained.
  • Easier – MaidPro can now provide franchise owners with a phone system that can be activated by simply plugging an IP phone into an Internet connection. “This solution makes it a heck of a lot easier for us,” he said of communications in the cloud.
  • Faster – Things move rapidly within MaidPro, as they’re constantly adding new franchises across the country. Jeff told us, You want someone picking up the phone that can actually help you. There’s always work for us and our franchisees end up getting the support that we require.”
  • More cost efficient – MaidPro discovered the attractive cost benefit of VoIP that thousands of other businesses across the country have experienced: a flat monthly rate payment structure instead of being charged per-minute, which has improved their franchisees’ profit margins.
  • More manageable – “One of the real benefits we’ve always found with Nextiva is that their infrastructure is designed in such a way that it makes it very usable for franchised and distribution organizations,” explained Jeff. The cloud system allows business owners to have hands-on access to their own system, or simply call Nextiva’s Support Team for immediate assistance
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Nextiva Drive: The Cloud Storage Solution You’ve Been Waiting For

By November 18, 2014 No Comments

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Nextiva is excited to announce the launch of Nextiva Drive, its complete cloud storage and sync service that allows you to access your important files anywhere, anytime. Perfect for businesses both large and small, Nextiva Drive is compatible with any desktop or mobile device, allowing you to sync your files in real-time across devices, seamlessly collaborate with remote coworkers on projects, and backup your files automatically, or on a schedule of your choosing. Features include:

  • Online Data Storage allows you to access all of your business data from anywhere—no hardware or IT staff required
  • Secure Data Transfer ensures your files are transferred securely via encrypted data from one device to another, or to the cloud
  • Automatic Backup so you never lose a file
  • SSL Security for added protection
  • Team Collaboration allows you to share files across devices, projects and locations, whether your team is in the office or remote
  • User Role Administration gives users different levels of access based on their role
  • Drag-n-Drop File Backup for easy uploading of new files to your cloud storage
  • Real-time Sync saves new files or changes to data across all of your devices

In addition to the features above, Nextiva Drive is supported by Nextiva’s 100% U.S.-based Amazing Service Support Team. To learn more about Nextiva Drive and the plans available, check out this video and visit www.nextivadrive.com

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