Kambria Nagy joined Nextiva in 2012 and currently serves as the Marketing Communications Manager, focusing on brand strategies, copywriting and public relations. Kambria has a BA in Marketing from Bradley University and an MBA from W.P. Carey School of Business at Arizona State University.
The leading tour bus company in San Diego, Five Star Tours and Charter Bus Company is a family-operated business that specializes in international group transportation and tour services along the Californian and Mexican coasts.
We recently met with Alfonso Hernandez, General Manager of Five Star Tours, to chat with him about how his company uses their phone system to conduct their business operations.
Located in a bustling train station, the Five Star Tours team used to have a phone system that was connected to the station’s PA. This proved to be a headache throughout their day-to-day activities, as the system consistently dropped calls, didn’t support caller ID, and wouldn’t accurately transfer calls. On top of that, they would receive conductor messages over their phone calls. It was time for a change.
We were happy to hear Alfonso report that Nextiva’s phone service gave them a 100% turnaround. They can now hear their clients clearly, and they have programmed their call forwarding functions and hunt groups to give the team more freedom of mobility.
Best of all, Nextiva gave Five Star Tours a competitive advantage. That’s the goal of Nextiva’s products and services – to make your day easier and give you a leg up on your competition. We’re glad that we were able to make that happen for Alfonso and his team.
The vibrant team at Fanology Social spends their days helping their clients form one-to-one relationships with fans across social media platforms. The award-winning digital content agency works with celebrities and big brands across the country including Toyota, Mini Cooper, Ashley Tisdale, Waka Flocka Flame, and Shay Mitchell.
We met with Richard Janes, CEO of Fanology Social in Los Angeles, to learn about how his company uses their phone system on a day-to-day basis.
“We’re in social media, so the biggest thing for us is talking to people and having those conversations,” explained Richard. “So if your phones don’t work and they’re crackly…we’re in trouble.”
Once a small team of only 3 employees, their only work phones were their mobile devices. Now at 16 employees and growing, they knew they had to transition to a more reliable communications solution.
When searching for new VoIP service, Richard’s first priority was to find a provider who could provide great customer service. After reading reviews and narrowing down his choices with a few phone calls, he chose Nextiva.
When asking Richard why he picked Nextiva out of all the VoIP providers available, he explained: “They took an interest in our business and about how we could best utilize their toolset. And obviously there were some things that we’re applicable to us, but there were some things that I hadn’t thought about that immediately made total sense when it was explained, because they had the expertise.”
Find out why telephones are not something that Richard has to worry about anymore:
The team at News Distribution Network brings content to life for over 146 million viewers worldwide by providing publishers with over 100,000 real-time stories each month. Their mission is to revolutionize the digital marketplace for their publishing partners and brands through profitable, next-generation media solutions.
Every day, NDN employees across the country work 24/7 to provide short-form video content to online publishers and content creators. Founded in 2007, the NDN team now has over 100 employees with locations along both the east and west coasts.
A reliable phone system has proven critical to NDN, as they use it on a daily basis to:
Receive information on breaking news stories to get them on their partners’ websites as quickly as possible
Have immediate access to contacting their media distributing partners 24/7 in case there is a problem
Let employees easily travel between nationwide offices without having to reconfigure a phone each time
We met with Joe Bunker, Senior Director of Network Operations at NDN’s headquarters in Atlanta, to learn about his company’s transition to Nextiva’s phone service in 2009. We’d love to share his story with you:
As business owners, you understand the importance of protecting your company data and the private information of your customers. Massive security breaches such as Target’s winter hack of 40 million credit and debit accounts and last summer’s theft of $15 million from 15 different financial institutions have brought a greater awareness to the importance of ensuring that personal and financial data is kept private.
Nextiva wants to provide you with peace of mind that the information you have on file with us is only being shared with your account administrators.
Due to the recent high profile hacks involving the last 4 digits of credit cards, we are no longer accepting credit card numbers as an account validation option for Nextiva Office and Call Center customers. We have taken steps to better protect and secure our customers’ data and will now only accept account PINs to access your account.
There are three circumstances in which Nextiva will disclose account information to VoIP customers over the phone, which include:
when the customer has verified the account with the pre-established PIN
when the information that is requested by the customer is to be sent to the customer's address (or e-mail address) that is already on record
when Nextiva calls the customer's telephone number of record and discusses the information with the party initially identified by the customer or authorized by the customer when service was initiated.
You can easily update your account PIN through the NextOS Portal. Simply log in, click on Security Information on the left hand column, and reverify your account information to change your password, PIN, or security questions.
The Nextiva App is here! Available for Nextiva Office ProPlus and Enterprise users on NextOS, it's a free application that simultaneously syncs your business communications between multiple devices. Find out more here:
Security researchers recently released details of a security threat, nicknamed “Heartbleed,” that exploits a vulnerability in certain versions of Open SSL, a free software toolkit used for encryption of user data such as passwords, credit card numbers and other personal information. Unlike a conventional security breach that allows hackers to break into a site and download usernames and passwords, this bug potentially allows an attacker to access tiny chunks of data as they flow through or are stored in a server’s memory.
Nextiva accounts were not affected by the Heartbleed Bug. However, all Internet users are likely to be affected directly or indirectly. OpenSSL is the most popular open source cryptographic library that is used to encrypt traffic on the Internet. Your free email account, company ecommerce site, social media pages, and even government sites could be using a vulnerable OpenSSL.
The Nextiva team has discovered that some of our best brainstorming sessions and bonding moments happen outside of the office. It’s sometimes easier to toss around ideas and let your personality shine when you’re not restricted to the agenda and formality of an office meeting. Here are some ways to let your employees break out of the workplace and enjoy each other’s company:
1. Dave & Buster’s – In addition to arcade games, billiards, and bowling, D&B’s offers their own Team Building Packages to help customize your event.
2. On-Site Fitness Sessions – Schedule a trainer to come by your office at lunchtime and utilize an open area to teach yoga, aerobics, or Zumba to your employees.
3. Flag Football – Nextiva holds an annual flag football game each January before the NFL Super Bowl, and the winning team gets a trophy (and bragging rights) for the remainder of the year.
Check out our 2014 Amazing Super Bowl game here:
4. Lunch & Learn – Cater a yummy lunch for your employees to enjoy while you train them on new products or skills, host a guest speaker, or do a simple arts & crafts project.
5. Scavenger Hunt – Plan a small scavenger hunt around the office, or go all out and send groups of employees around the city on a day-long adventure.
6. Adventure Course – Find an outdoor adventure course near your town and plan a day trip that can include rope courses, rappelling, zip lines, and more.
7. Local Sporting Events – Choose a local sporting event and hold a tailgating party in the parking lot for employees (and their families!) before the game.
8. Field Trips – Tour a location that is relevant to your company, or just let your team play hooky for the day to see a movie, go to the zoo, or visit a museum.
9. Contests – The Nextiva Sales Team holds monthly contests, allowing team members who meet their personal goal to partake in silly rewards like shaving their manager’s head or throwing a pie in an exec’s face.
10. BBQ – Reserve a pavilion at a local park and invite your team to enjoy burgers, sand volleyball and bag toss. Add to the fun by including employees’ family members and children’s activites!
11. Book Club – Each month, pick a business book (these are our faves!) or a popular novel for your employees to read. Once a week, get together during lunch and share your opinions and ideas.
12. Potluck Lunches – Celebrate wacky holidays (our design team had a Pi Day Potluck this year!) with a group lunch that lets everyone contribute their signature dish.
13. Happy Hour – The Nextiva team encourages cross-departmental mingling by inviting a few people from each department to a weekly happy hour each Thursday.
14. Volunteer – Reach out to the Red Cross or a local philanthropic organization to find volunteer opportunities in your area. Your employees will improve their leadership skills and feel a real sense of purpose at the end of the day!
15. Holiday Parties – It can be a low-key event in the office, or a lavish evening with food and entertainment. Nextiva holds a January Kickoff Party that includes dinner and drinks, and we’ve also featured a DJ, caricaturists, photo booth, flame throwers, magicians, and more!
Get a peek inside of Nextiva’s 2014 Kickoff Party:
16. Sports sponsorships – Encourage employees to sign up for coed softball or volleyball leagues at a park or rec center and sponsor their team. Bonus: add your logo to their t-shirts for some cheap marketing!
17. Charity events – Pay employee registration for 5K runs or half marathons and a celebratory brunch after the race.
18. 3-on-3 Basketball Tournament – A casual tournament at a local park or gym on a weekend afternoon can be a great stress reliever.
19. Bowling – Lucky Strike in downtown Phoenix is a favorite for the Nextiva Marketing team! Most bowling alleys will offer special promotions for large groups.
20. Go Kart Racing – A favorite activity for the Nextiva Sales Team, it will let your employees experience speed and exhilaration while getting a little competitive.
Check out our most recent event at Octane Raceway in Scottsdale, Arizona: