Browsing Date

July 2010

The Advantages of Technology in the Small Business World

By July 29, 2010 No Comments

VoIP technology facilitates the use of a computer for voice communications in the same manner that one would utilize a telephone. However, instead of voice communications being transmitted through an analog telephone network business VoIP service works by converting analog voice signals into encrypted packets of data that is then transmitted through a computer or a digital network.

Many factors contribute to the wide spread success and popularity of VoIP. Not only is the technology far less expensive to deploy and maintain, but using the technology can also result in a significant reduction in the need for communications infrastructure and more often than not greatly improves the quality of business-consumer communications.

When deployed correctly many great benefits can be attributed to the continued use of a VoIP telecommunications system. Some of these benefits include:

1. Decreased Costs: Since most businesses already maintain access to high quality and cost efficient broadband Internet connectivity, using VoIP will bring many great cost savings advantages. A corporate VoIP platform harnesses the same network as the broadband Internet connection, therefore eliminating the need to purchase an alternate or additional communications network. IP Phones are integrated straight through to existing Ethernet port, making the only definitive requirement for VoIP an IP compatible telephone.

2. The ability to leverage existing infrastructure: Should a business make the decision to utilize VoIP technology, there is no need to maintain a conventional telephone network since all communications are possible through a converged data network.

3. Significant improvement in communications: Advances in VoIP technology have ensured that communications are high in quality and just as clear as conventional telephony. In some cases, the quality has been proven to surpass traditional analog service.

Since the technology is almost entirely digital it is much easier to switch between verbal and written communications. While operating over a VoIP platform employees may retrieve voicemail messages from the email inboxes or receive voicemail notification when a new fax arrives.

Other benefits of business VoIP service include: enhanced voicemail, intelligent call routing, hold music and phone number portability, automated attendants, Find Me – Follow Me and much more.

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Virtual Business Expansion

By July 28, 2010 No Comments

Expanding business reach is often on the minds of small business proprietors. Frequently expanding business reach involves increasing marketing efforts and increasing business infrastructure. One of the most noteworthy and certainly easiest methods of expanding the reach of any business is to explore the possibilities of a small business VoIP solution.

In order to increase small business expansion one of the first things to determine is how the product or service meets market demand. If it is found that the products or services being offered will be widely accepted by a larger market then expansion is possible.

One of the simplest ways to establish a local presence in an area outside of normal business operations is through the use of a local phone number. This is entirely possible with VoIP and eliminates the need to establish a physical office location or local employees.

VoIP can be known as many things, most commonly voice over IP or voice over cable (broadband phone services) whatever the name, however, the benefits are the same. The capabilities of VoIP services greatly supersede the capabilities of traditional packet switch telephony. One of the most notable advantages of VoIP is the ability to add or remove services or undergo routine maintenance without needing to contract a costly service technician. An additional advantage is a VoIP solutions providers ability to provide a local calling number from almost any geographical location without them actually having a local office in that area.

Deploying a VoIP system enables a business to take advantage of a local calling number in almost any destination since the VoIP adapter that they will receive is specially encrypted with a personal VoIP calling number. Establishing business offices at multiple locations with VoIP virtual numbers is easy. With this feature it is possible to allow multiple inbound calls from various cities to all be forwarded to a main calling center.

Asides from greatly enhancing business image, consumers receive the benefits associated with calling a local number and the business is given the ability to expand virtually for a low cost.

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VoIP Has Its Advantages

By July 28, 2010 No Comments

Voice over IP or VoIP as it is more widely recognized as is no longer a new technology; in fact it has become a staple of business telecommunications. Given the uniqueness of VoIP it enables businesses to make and receive phone calls without the nominal charges associated with conventional telephony. Its cost saving principles makes the technology a particular benefit to smaller enterprises.

The most largely known benefit that VoIP holds of conventional telephony comes in the form of significant cost savings. Since VoIP solutions providers are not governed by the same laws and taxes as the local phone company they are able to pass many great cost saving advantages onto their consumers. The majority of established VoIP providers offer low cost unlimited calling plans that are held in high regard in the business world. Unlimited domestic and long distance calling enables businesses to avoid the expenses often associated with traditional telephony services and widen their communications reach without the threat of rising communications fees.

As a complete and comprehensive telecommunications platform VoIP is both portable and fully flexible. Since both data and voice networks are merged into a single network substantial operating cost savings are possible. The scalability and flexibility of a VoIP system allows businesses and employees to move, relocate and grow with ease. With VoIP employee moves are as simple as unplugging and IP and moving it to a different broadband outlet.
More companies are opening their doors to a mobile workforce, and with VoIP the possibilities of remote hiring are endless. Employees working from outside of the physical office location will have access to the entire corporate telephone system from any location that maintains a valid Internet connection. There is also the option of having voicemail messages and faxes delivered directly to email and intelligent call routing to forward calls to any location the intended employee happens to be.

VoIP has been specially engineered to assist smaller businesses in attaining the goals while saving them both time and money.

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Fring For The iPhone

By July 27, 2010 No Comments

Fring For The iPhone

iPhone VoIP Calling (source = mobile.engadget.com)

Thanks to Fring iPhone users can take advantage of video, mobile voice and live chat at absolutely no cost. Fring is a downloadable application that enables users to harness their cellular phone’s active IP connection, or VoIP connection, to communicate via many mediums including Skype, MSN, GoogleTalk and even Twitter.

As a peer-to-peer technology Fring enables complete VoIP communication since it leverages a pure data connection instead of requiring airtime charges like most mobile applications.

Fring provides many great benefits and features such as a fring contact list wherein users can see the current status, phone number information, call history and one-touch dialing options for parties on their address list.

Additional features of Fring include:

• Free calls to all IM contacts
• Live chat instead of the traditional text message
• SIP calling capability
• Active directories
• Call history
• Video communication (2 way video communication between parties from any mobile phone or carrier)
• File sharing
• Auto-roaming
• Up-to-the-minute social updates (always be informed when colleagues or friends update their online social network status, call information etc)

Fring is compatible with most SIP providers and third-party applications.

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The Benefits of Asterisk and VoIP

By July 27, 2010 No Comments

Small to enterprise sized businesses have been experiencing the benefits and gains of Asterisks phone systems for many years. All Asterisk phone systems are fully VoIP compatible and often eliminate the need for a costly traditional PBX – a practical solution for smaller organizations seeking to reap the benefits of a corporate PBX but lacking the capital to procure one.

Asterisk is an open source PBX application to be used efficiently by most businesses. While Asterisk was initially engineered to run over a Linux platform is fully interoperable with most modern platforms.

There are several advantageous benefits associated with using Asterisk in conjunction with a high quality small business VoIP solution. Not only is it extremely cost effective when compared to most other PBX options, it also boasts many more features and functions than competitors. Being that Asterisk phone systems are completely VoIP reliant they utilize existing broadband Internet connections to leverage the corporate telephony network. When using Asterisk products, voice calls are still made and received that same way they would be over a conventional PBX, but given the VoIP capabilities Asterisks allows for remote and travelling employees to connect directly to the corporate phone system through an active Internet connection.

Asterisk supports a large variety of VoIP protocols and is fully compatible with Nextiva’s small business VoIP services. Most modern IP phones are fully interoperable with Asterisk allowing the system to integrate seamlessly and cost effectively with established businesses. The option to interface with conventional telephone lines certainly exists; however, businesses are more likely to see value when used in a small business VoIP scenario.

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Changing the Business World through VoIP

By July 26, 2010 No Comments

There is no doubt that VoIP and IP telephony have changed the world of business communications for the better. As a technology, VoIP, facilitates many forms of communication including video, audio, wired and even mobile by leveraging the abilities of the public Internet network.

Simply put, VoIP involves a collection of technologies that through the use of the Internet Protocol have the ability to exchange fax, verbal and data communications instead of being reliant upon the public telephone network.

Business VoIP technology allows businesses with multiple locations or remote employees to remain connected over a single converged network. IP telephony is a revolutionary and multi-faceted technology that facilitates the use of many innovated and advantageous features, such as, enhanced scalability and survivability, global connectivity, advanced calling features, web conferencing and unified communications.

Deploying a small business VoIP solution provides a myriad of significant cost and performance benefits – benefits that would never be attainable while maintaining separate networks for voice, video and data communications. One of the most notable benefits of VoIP is the heightened productivity experienced by employees of businesses deploying the technology. Given that VoIP supports a large variety of applications and devices it provides employees with the ability to perform their daily tasks in a much more efficient manner.

Improved business resiliency is also experienced when deploying VoIP. Since VoIP technology is structured in a way that easily detects and eliminates potential failures it has proven to be an invaluable technology for use in disaster recovery planning. In the event of a local disaster service can automatically be redirected to an alternate location to prevent an interruption in business communications.

Cost efficiencies have always been the primary factor in the decision to deploy VoIP communications in a small business environment. Given VoIP’s ability to merge both voice and data networks into single network businesses are able to realize significant cost advantages and lowered operational costs.

Heighted customer satisfaction is also a key benefit of VoIP technology. The ability to satisfy and meet the needs of demanding consumers is indicative of any successful business. As VoIP enables businesses to communicate more effectively with their client base, it allows for improved business communication and allows businesses to realize the extreme benefits of low cost infrastructure while leveraging their existing resources.

Some of the most advantageous benefits of VoIP include:

• The reduction of administration and network costs.
• The ability for employees to maintain focus on core business functions.
• The ability to leverage and optimize existing resources.
• The elimination of contracts and vendor lock-ins.
• The ability to integrate many productivity boosting third-party applications.
• Simplified administration and management.
• Enhanced efficiency of IT resources.
• Guaranteed Quality of Service and service delivery.
• Heightened operational efficiency.
• Effectively improve employee connectivity.
• Reduced telecommunication expenses.
• Lowered operational costs.
• The ability to leverage the skills and expertise of a mobile workforce.
• The ability to harness the benefits of unified communications.
• Easy facilitation for future business growth and expansion.

VoIP is an integral part of any well established business communications plan and studies indicate that its success will continue to grow at a steady rate. To further examine the possibilities and benefits associated with a small business VoIP service contact Nextiva today.

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Introducing Bria For The iPhone

By July 22, 2010 No Comments

Bria for iPhone is a leading SIP-based application that allows iPhone and iPod touch users to utilize a Wi-Fi or 3G connection to make and receive phone calls and is considered by most to be the mobile equivalent of a desk phone.

The Bria iPhone App utilizes secure call signaling and audio encryption to ensure maximum call security and is perfect for employees on the go. Businesses familiar with iPhone will appreciate Bria’s superiority as a VoIP application and soon come to find it an invaluable addition to their regular VoIP-based PBX.

Bria makes business calling a breeze and comes fully equipped with the same great features of a standard telephone system. Including, Call display, mute, hold, message waiting indication, call transfer and three-way conference calling capabilities.

In addition to the many great calling features, users will also enjoy Global IP support and an exceptional Quality of Service, as well as the ability to leverage their existing iPhone contact list in customizable address books with pre-programmable ring tones.

Bria is compatible with iPhone, iPod touch and iPad. In order to take advantage of the Bria application, businesses must have a valid data plan with a mobile network service provider. If you wish to learn more about Bria and other CounterPath products, please visit – http://www.counterpath.com/.

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