{"version":"1.0","provider_name":"Nextiva Support","provider_url":"https:\/\/www.nextiva.com\/support","author_name":"Tallon Brown","author_url":"https:\/\/www.nextiva.com\/support\/author\/tbrown","title":"Social Media and Reviews","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"CvnkpStipP\"><a href=\"https:\/\/www.nextiva.com\/support\/social-media-and-reviews\">Social Media and Reviews<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.nextiva.com\/support\/social-media-and-reviews\/embed#?secret=CvnkpStipP\" width=\"600\" height=\"338\" title=\"&#8220;Social Media and Reviews&#8221; &#8212; Nextiva Support\" data-secret=\"CvnkpStipP\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/www.nextiva.com\/support\/wp-includes\/js\/wp-embed.min.js\n\/* ]]> *\/\n<\/script>\n","description":"Leverage social superpower with Social Media &amp; Reviews capabilities for small business owners, the Omnichannel digital customer service solution to connect and engage with customers on the channels they prefer and track social media engagement and customer reviews.     1. Logging in Log in and instantly start connecting with your customers.\u00a0\u00a0 2. Selecting digital channels Select the digital channels that you want to be able to access from Nextiva. 3. Creating workspaces Create workspaces to consolidate specific workstreams. 4. Connecting social media channels Connect your social media channels (Twitter, Facebook, Instagram, etc.) to manage and track customer interactions easily.\u00a0 5. Connecting review sites Connect all your business review sites (Google, Yelp, TripAdvisor, etc.) to easily manage and track customer interactions.\u00a0 6. Connecting messaging apps Easily manage and respond to messages from all your messaging apps and various social media channels directly from Nextiva. 7. Setting up live chat Engage in real-time conversations with customers and prospects directly from their website with live chat.\u00a0 8. Creating a chatbot The Chatbot builder empowers you to create a dynamic chatbot for seamless integration within live chat.\u00a0 9. Connecting your email(s)  Add your group emails into Nextiva and manage all your support emails from a single platform. 10. Setting up case routing  Create rules and manage your cases for your team to enhance team productivity. 11. Customizing your dashboard  Create a focused view of what's most important to you. &nbsp; View all support articles        Social Media Management &nbsp;  Online Review Management &nbsp; Live Chat &nbsp;  Chatbot Builder %","thumbnail_url":"https:\/\/www.nextiva.com\/support\/wp-content\/uploads\/sites\/3\/2024\/05\/Nextiva-Social-Management-guide-v1.2_Page_1.png?w=232"}