{"version":"1.0","provider_name":"Nextiva Support","provider_url":"https:\/\/www.nextiva.com\/support","author_name":"Joe Manna","author_url":"https:\/\/www.nextiva.com\/support\/author\/joe-manna","title":"Creating an auto attendant","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"WHYCETxCmR\"><a href=\"https:\/\/www.nextiva.com\/support\/articles\/how-to-use-nextiva-auto-attendant.html\">Creating an auto attendant<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.nextiva.com\/support\/articles\/how-to-use-nextiva-auto-attendant.html\/embed#?secret=WHYCETxCmR\" width=\"600\" height=\"338\" title=\"&#8220;Creating an auto attendant&#8221; &#8212; Nextiva Support\" data-secret=\"WHYCETxCmR\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/www.nextiva.com\/support\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","description":"Choose the image that looks most like your screen once logged in.             olderversion  An Auto Attendant allows incoming calls to be transferred automatically to the extension the caller chooses without the need for a physical receptionist. For example, callers can choose to press 1 for sales,\u00a0 2 for support, etc., including the ability to dial by extension or by name.\u00a0         &nbsp; From the Nextiva Voice Admin Dashboard, hover over Advanced Routing &gt;\u00a0Auto Attendants &gt; Create Auto Attendant &gt; Advanced Settings &gt; complete the following fields &gt; Save.\u00a0     Caller ID First and Last Name: These values are displayed as the caller ID when a User receives an incoming call from the Auto Attendant.  Extension Dialing Scope and Name Dialing Scope:   Enterprise allows extension or name dialing to the whole company.  Location limits the extension or name dialing to the location of the Auto Attendant.  Department limits the extension or name dialing to the specific department.    Time Zone: The time zone for this\u00a0Auto Attendant.  Department: The department associated with this Auto Attendant.\u00a0  Name Dialing Entries: The format callers can use to search for users.  Transfer to the operator after X seconds of inactivity: Route callers to the operator when callers do not specify a key or option after the specified length of time. The default is 10 seconds.     Related Articles:   Creating a Business Hours Schedule  Configuring the Business Hours Menu","thumbnail_url":"https:\/\/www.nextiva.com\/support\/wp-content\/uploads\/sites\/3\/2020\/11\/NextivaVoiceAdmin.png","thumbnail_width":912,"thumbnail_height":494}