{"version":"1.0","provider_name":"Nextiva Support","provider_url":"https:\/\/www.nextiva.com\/support","author_name":"Amelia Willson","author_url":"https:\/\/www.nextiva.com\/support\/author\/amelia-willson","title":"Managing call flows","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"7NvNAgpPrW\"><a href=\"https:\/\/www.nextiva.com\/support\/articles\/call-flows-in-nextos.html\">Managing call flows<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.nextiva.com\/support\/articles\/call-flows-in-nextos.html\/embed#?secret=7NvNAgpPrW\" width=\"600\" height=\"338\" title=\"&#8220;Managing call flows&#8221; &#8212; Nextiva Support\" data-secret=\"7NvNAgpPrW\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/www.nextiva.com\/support\/wp-includes\/js\/wp-embed.min.js\n\/* ]]> *\/\n<\/script>\n","description":"Set up a menu for callers and customize the call flow to fit your business needs best. Route calls based on set days and times, specify where they get routed, and what happens if the call goes unanswered.","thumbnail_url":"https:\/\/www.nextiva.com\/support\/wp-content\/uploads\/sites\/3\/2025\/01\/Nextiva-Logo-Social.webp","thumbnail_width":1200,"thumbnail_height":630}