Submit a Ticket and receive Amazing Service

Thank you for contacting Nextiva Support. Please complete the fields in the form below. As you fill out the form, more specific questions will appear for you to answer. Please provide as much information as possible, because the more information we have the better we’ll be able to help.

Your name*

First Last

Email*

Business name

Your contact phone number*

Account Number or Nextiva Phone Number*

Account Security PIN

4-Digit PIN Required if your request requires a Nextiva agent to access your Nextiva account

How can we help?

Severity Level*

For emergencies please contact support via phone.

Severity Levels:
Low (normal response within 3 days)
Medium (normal response within 2 days)
High (normal response within 1 day)

Help me with*

Choose a Porting Question*

Feature setup options*

Select an issue category*

What issue are you having with the vFax service?*

Sales / Presales Questions*

Billing Questions*

TIP BEFORE SUBMITTING

If you are having password login issues, follow these instructions:

Go to the login page by clicking here.

Below each login area, you will see a "Forgot your Password?" link. You can use that link to send yourself a new password. If you never received a password, please continue submitting yourt ticket and we will try and assist you as quickly as possible.

Did you port this number to us?*

Sometimes the email containing the login information is blocked by spam. If you have already checked your spam folders, fill out the information below.

If you did not receive a sales receipt, either your order did not process all the way, or you may have entered a bad email address. If this happens, you may want to contact phone support. Please also note: Sometimes accounts need to be activated before you are able to login. Please give your account a short period before attempting to login.

If you are being asked for security information, you are simply logging in through the wrong area.

Log in at www.nextivafax.com rather than www.nextiva.com

If you are having issues with distorted faxes, please try the following:

1.) If you are sending a fax that is distorted remove any custom fonts.

2.) If you are receiving distorted faxes, have another fax number and separate fax machine try testing you.

What number was trying to fax you, or which number were you trying to fax?*

What time was this fax attempted?*

Please include the most approximate time (non-military format), and your time zone.

Original Fax file*

If you have the original file you were trying to fax, please attach it to this document. It will help us in locating the source of the problem. On a side note, if your file is over a few megabytes, thats probably the source of the problem. A normal document being faxed is usually less than a megabyte.

Try downloading this version. Its the windows 7 version.

Here are a few tips when installing the print client on a users computer.

Make sure any antivirus is disabled. Please make sure you run the print client as the administrator. You can use the run as feature or login as an admin user. If the print does not show in the printers box after the install re-start the print spooler.

Open a command prompt and type: net stop spooler net start spooler

Or you can have the user restart the computer.

There should be no issues with installing the print client on a Windows Vista machine.

If you are having problems with the fax adapter, there are a few steps you can try first.

On the adapter, there should be a small reset button. Try holding that down for 30 seconds.

Log into your vfax portal, and go to settings. Make sure your vfax serial number is present.

Please note: The last character in the serial number will be different than the one that is on your physical adapter. However if there are any other numbers that are different, or the serial is not present, fill out the information below.

Fax Serial Number:

If you have already submitted your LOA (Letter of Authorization) porting usually takes about 10-15 business days. However sometimes it can take longer. The company you are leaving has 30 business days to release the number.

General questions about the porting process:
How do I transfer my number from my current provider to Nextiva?

What number are you porting?*

Message*

Enter details about your issue/request

Forwarding Instructions*

LOA Form Upload

You can upload your completed LOA form here.

During the sign up process, you are given an option to choose an existing number to port to our service. Once you have completed the sales sign up process, porting information will be emailed to you shortly after. The same goes for if you sign up over the phone with one of our sales representatives.

If you have any additional questions regarding porting as a pre-sales question, please fill out any additional information below.

Most equipment works with our service. However, if you want to be sure, or have us check for you. please fill out the fields below.

What type of internet service are you using?

What type of Modem are you using? Please include the Make, and model of your modem. If you are using a modem/router combination, please skip this step and fill out the router field below.

What type of router are you using? Please include, the make and model of your router.*

Do you have any existing VoIP enabled Phones?

If you have your own phones, list the make, and model. Also if you brought them from another VoIP provider, please list who that provider is. (note: some providers lock their phones preventing them from working with other providers.)

We would be happy to have someone contact you about a quote. Please include any services you are interested in the additional comments field, and we will have someone contact you as soon as possible.

Unfortunately, billing frequency changes are handled by us. It is highly suggested you call in and speak to a representative if you want to change your billing cycle.

You can update the credit card associated with your Nextiva service at any time. If you wish to do so, please visit the “Manage Credit Card” section within your Nextiva Office Manager control panel.

If you are vfax user, please call into support so we can update your credit card.

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