All devices purchased from Nextiva will automatically be added to the portal. Devices that are not purchased will have to be manually added.
NOTE: When provisioning your phone ensure that you Enable Tag SN to UA in the phone’s provisioning menu.
Nextiva Portal Setup:
You must associate the phone you are attempting to setup with an employee before it will be fully operational. Make sure you have followed the steps outlined in “Adding a Phone to Your Nextiva Account” and “Creating an Employee” before continuing.
Log in to your NextOS Portal account. Select NextOS for Account Type and enter the username and password that was provided in your welcome email.
Assigning the Phone to an Employee:
The Polycom 6000 requires a physical connection to a power source and an Internet connection. This model of phone has no wireless capabilities. Ensure your phone is properly connected before attempting setup.
Checking your connections:
LAN Port: On the back of the phone there is a port labeled LAN. This port is used to connect the phone to a power source and an Internet connection.
The cord that comes with this phone should have a “Y” connector on it.
As soon as the connections are properly connected to the LAN port of the phone the phone will attempt to power up. The phone will go to a screen that says “Loading Application”. The phone will say Cancel at the bottom of the display. Press the button that corresponds to the Cancel option.
This will take you to a screen that says “Welcome! 10 seconds until auto boot”.
Press the button on the phone that corresponds to the Setup option and follow these steps:
The phone will attempt to boot up and configure to the settings of the employee assigned to the phone. Please allow the phone a few minutes to boot.
Note: If the phone displays could not contact boot server at any time then it is important to check that the correct MAC Address is assigned to the employee and that the Server Address was put in exactly as directed above. Having a capital letter or a missing character can cause the phone to not connect properly.Back to NextOS 3.0