Why is My Port Rejected?

Your current carrier has rejected our latest request to port your number. Either there is an account mismatch and the LOA that needs to be corrected, there’s a pending order on your account, or a feature removal is needed, such as a distinctive ring.

When a port request has been rejected, Nextiva Porting will email you the detailed reason and how to resolve this with your current carrier.

You must contact your current carrier to obtain the correct information and resolve the issue. Nextiva is actively trying to move the number but is being blocked from doing so by your current carrier.

Please inform our team when the issue has been resolved, so that we may resubmit the request.

Please email us at porting@nextiva.com, Submit a Ticket, or give us a call at 800.285.7995.

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Updated on July 11, 2019

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