What is Porting?

Porting is the process of moving your phone number away from your current provider and moving it to another provider, such as Nextiva. If you are moving your phone and/or fax services to Nextiva, and you’d like to keep one or more of the numbers you have established with your previous provider, we are happy to help you begin the porting process.


Nextiva works with one of our hosted carriers to port in your numbers, and they require a completed Letter Of Agency (LOA) and a recent bill from the current provider to start. Any issues with the paperwork, or if you have overdue billing with the previous provider, can delay the porting process. During this time, you will have service with both Nextiva and your previous provider. You are encouraged to set up your Nextiva phone system using the temporary numbers assigned to you prior to the completion of porting. Porting can take 2-4 weeks to complete. 

NOTE: Porting a number that is assigned to a DSL line can result in the loss of your Internet connection. If you wish to port your DSL phone number, contact your current provider and let them know so they can set up your Internet service on a different number.


If you have service with Nextiva but have not received the porting LOA form, please click the appropriate link below. 

LOA Links


NOTE: If you have both local and toll-free numbers, two LOAs will be required.


To contact our team for information on porting, please email us at porting@nextiva.comSubmit a Ticket, or give us a call at 800.285.7995.

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Updated on May 12, 2020

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