What is Porting?

Porting is the process of taking your phone number away from your current carrier and moving it to another carrier, such as Nextiva.  Nextiva will be working with one of our hosted carriers to port in your numbers, and they will require a completed Letter Of Agency (LOA). If you are moving your phone and/or fax services to Nextiva, and you'd like to keep one or more of the numbers you have established with your previous provider, we are happy to help you begin the porting process.

 

Porting can take 2-4 weeks to complete. You will need to fill out paperwork (a LOA) and submit a recent bill from the losing end provider to start. Any issues with the paperwork, or if you have overdue billing with the previous provider, can delay the port. During this time, you will have service with both Nextiva and your previous provider. You are encouraged to set up your Nextiva phone system using the temporary numbers assigned to you prior to the completion of porting.

 

NOTE: Porting a number that is assigned to a DSL line can result in the loss of your Internet connection. If you wish to port your DSL phone number, contact your current carrier and let them know so they can set up your Internet service on a different number.

 

If you have service with Nextiva but have not received the porting LOA form, please click the appropriate link below (Figure 1-1). 

Figure 1-1: LOA Links

 

NOTE: If you have both local and toll-free numbers, two LOAs will be required.

 

To contact our team for information on porting, please email us at porting@nextiva.comSubmit a Ticket, or give us call at 800.285.7995.

Updated on April 7, 2018

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