There are a few factors which can slow a port down or cause a rejection:
- We are only as good as the information we are given. Any erroneous information will cause a delay in the porting process.
- The information on your LOA must match the exact authorized name, service address and billing telephone number that your current provider has on their customer service record (CSR).
- If there is a mismatch, your port request may be rejected. It may become necessary for you to contact your current provider to obtain correct information if your port is being rejected for a mismatch.
- The LOA and the copy of your current provider’s bill must be dated within the last 30 days in order to be valid.
- Make sure there isn’t a pending order on your account (i.e. address changes, scheduled work orders…). If you have a pending order please contact the current provider to have it canceled.
- If your current carrier is backlogged with port out orders this could cause delays.
- If you are still under contract with the current provider or owe them money your port will likely be rejected.
If you have not received the porting LOA form, please click the appropriate link below.
NOTE: If you have both local and toll-free numbers, two LOAs will be required.