Sending and Receiving SMS with the iPhone Nextiva App

Nextiva SMS is a Unified Communications as a Service (UCaaS) feature that empowers users to send and receive text messages with their Nextiva App to and from any SMS-enabled number (like a cell phone). All messages sent to a Nextiva phone number are stored in the Chat section of the Nextiva App, eliminating combined personal and business related text/SMS message traffic.

Messages sent from the Nextiva App to an SMS-enabled number are stored in the standard SMS deposit location (iMessage, Messages etc.) for the recipient. You will need to create a new contact for each SMS recipient, even if they are located in your company Directory, with the IM field formatted as

NOTE: If you only use the Nextiva App, the Chat section (where SMS messages are stored) is cleaned up every 7 days. Please copy and save any chats you wish to keep.

NOTE: As a prerequisite, a Pro or Enterprise Business Communication Suite license, an Office Pro Plus or Office Enterprise license, or the Nextiva App add-on, is required for each user to use the Nextiva App to send and receive SMS messages. There is an initial setup that must be completed as well. Please Submit a Ticket to request the SMS feature to be enabled.


Adding an SMS Contact

Sending an SMS

Receiving an SMS


To Add an SMS Contact:

  1. Open the Nextiva App and tap the Contacts Nextiva App iOS Contacts Icon menu at the bottom of the screen, then tap the Plus Sign Plus Sign at the top of the screen.
  2. Tap Add Contact at the bottom of the screen.

Adding a Contact


  1. Enter the Display Name of the Contact.
  2. Enter the SMS enabled number for the Contact in the IM Address field using the following format:


  1. Enter any additional information for the Contact, then tap the Done button at the top of the screen. 


To Send an SMS to a Contact:

  1. Open the Nextiva App and tap the Contacts Nextiva App iOS Contacts Iconbutton at the bottom of the screen. 
  2. Locate the contact you want to send an SMS to in the My Contacts section and tap the Contact.  

NOTE: If the contact is already in your Directory, you need to create a duplicate contact in the Contacts section. If you attempt to send a message to a Contact in your Directory, you will send an Instant Message to their Nextiva App and not an SMS. Nextiva recommends naming the Contact with – SMS at the end of the name to distinguish the SMS Contact.

  1. Tap the Chat Nextiva App iOS Chat Button button.
  2. Type your SMS message, then tap the Send button.
  3. When you receive a reply, the SMS will be in the Chat section of your Nextiva App.


To Receive an SMS:

  1. Open the Nextiva App and navigate to the Chat Nextiva App iOS Chat Button section.
  2. All SMS messages that have been received but not viewed will display a notification icon Nextiva App Android Chat Notification,
  3. All received and sent SMS messages will be stored in the Chat section in the Nextiva App.


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Updated on October 4, 2019

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