Retrieving logs from the Nextiva App

Mobile SMS/MMS is a feature on the Nextiva Mobile app that enables users to send and receive text (SMS) and picture (MMS) messages. Below are some frequently asked questions for admin and end-users. For end-user FAQs, click here. 

Nextiva Mobile App 

Tap Menu at the top left > Preferences > Email logs to support. Send the logs to support@nextiva.com, and make sure to include account information and any relevant details, such as what you were doing when the error or issue occurred.

Nextiva Desktop App 

Click Settings > Advanced > Detailed Logging > Show Logs. Compress/zip all log files and send them to support@nextiva.com. Make sure to include account information and any relevant details, such as what you were doing when the error or issue occurred.  

Call failures 

If the issue is regarding inbound or outbound call failures from specific numbers, Nextiva requires at least two call examples in addition to the logs. Make sure to include the following details in the email to support@nextiva.com. 

• Called from: 
• Called to: 
• Date: 
• Time/time zone: 
• Error/issue in detail: