Mobile SMS/MMS is a feature on the Nextiva Mobile app that enables users to send and receive text (SMS) and picture (MMS) messages. Below are some frequently asked questions for admin and end-users. For end-user FAQs, click here.
Nextiva Mobile App
Tap Menu at the top left > Preferences > Email logs to support. Send the logs to support@nextiva.com, and make sure to include account information and any relevant details, such as what you were doing when the error or issue occurred.
Nextiva Desktop App
Click Settings > Advanced > DetailedLogging > ShowLogs. Compress/zip all log files and send them to support@nextiva.com. Make sure to include account information and any relevant details, such as what you were doing when the error or issue occurred.
Call failures
If the issue is regarding inbound or outbound call failures from specific numbers, Nextiva requires at least two call examples in addition to the logs. Make sure to include the following details in the email to support@nextiva.com.