How Do I Know the Status of My Port Request?

The Nextiva Porting Team will send you emails along the way so that you know exactly where you are in the porting process.


Below is a detailed explanation of each stage of the porting process:

Step 1: New Port – This is the first receipt of a port request. A port will only be at Step 1 as long as it takes for the appropriate porting specialist to acknowledge receipt of the request by forwarding out the appropriate LOA to you. Once porting has sent the LOA, they change the status to Step 2, which indicates that we are awaiting receipt of your completed LOA and invoice.

 

Step 2: Awaiting Verification – This indicates that the port request has been received by a porting specialist and the numbers being ported in have been verified. The verification process also designates the carrier for the number, which guides the LOA process. This step denotes that we have not yet received a completed LOA and invoice.

 

Steps 3-7: Processing – These are the various steps of processing after receipt and submission of the porting paperwork. Though the stages themselves vary, 3-7 often indicate that we've yet to receive a firm date or rejection from the porting carrier. From Step 7, the port will go either to 8 or 11-13.

 

Step 8: Porting Date – This indicates that the port was successfully submitted and approved by the porting carrier and that they have provided us with a date for the porting to take place. Customers at this step should be advised that their numbers will be assignable for 48 hours prior to the port date given by the porting carrier. The port date does not indicate a successful port first thing that morning, but rather that the porting will complete during that business day.

 

Steps 11-13: Rejection/Review – These steps indicate that something in the porting process has caused a denial. Often there will be notes from porting, of varying levels of specificity. These steps also mean that porting has sent you an email explaining what is needed to restart the process with a more successful outcome.

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Updated on May 7, 2018

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