Often times there is little Nextiva can do in the name of speeding up a port, due to restraints at the carrier-level currently. However, ensuring the information you submit to us is accurate will greatly reduce the chances of hitting a speed bump. There are also special circumstances where expedition is possible.
How to expedite a port:
- Fill out and return your LOA as quickly as possible. (firstname.lastname@example.org)
- Contact your current carrier to verify your account information and make sure there are no pending orders currently processing on your account (ie: address changes, moneys owed/past due, scheduled work orders…).
- Provide Nextiva Porting with a direct contact name, number and email of a representative with your current carrier who will approve and assist in expediting your port. Most carriers will only assist in expediting a port if you currently have escalated phone issues disrupting your service.