FAQs: Upcoming Admin Tools Maintenance

Hey Nextiva, what the heck are you doing?

We are rolling out several new internal systems that will make doing business with us easier than ever. In order to complete this upgrade, we’ll need to take the admin area of your Nextiva account offline across the weekend of September 30. You’ll be able to complete calls and texts during this time, but you will not be able to access the admin area of your account, where you make administrative changes (e.g., adding new lines, users, or features).

When will this happen?

The upgrade window is scheduled to take place from Friday, September 30, 2022, at 5pm MST until Monday, October 3, at 7am MST.

What will be different after the maintenance period?

We’re glad you asked! Our improved internal systems will make doing business with us easier than ever, and will include:

  • Updated, easy-to-read invoices 
  • An updated billing portal with the option to manage multiple payment methods
  • Automated hardware shipment notifications
  • Integrated service change capabilities in the portal

Will I be able to make and receive calls during this maintenance period?

Absolutely! You’ll be able to make and receive calls and text messages as normal. However, you won’t be able to access the billing area of your account or make administrative changes, like adding new lines, users, or features.

Can I send and receive texts via the Nextiva apps?

Yes, you can.

Can I send and receive faxes?

Your fax numbers will work, and you will be able to send and receive faxes via a fax machine and email. However, faxes received through the Nextiva fax portal will be unavailable during the upgrade window.

Can my agents update their call center ACD state?

Yes, they can.

Can I access my Nextiva Trunking account?

Your Nextiva Trunking account will NOT be available during the maintenance period; however, you will still be able to make and receive calls.

Can I access my Nextiva Voice account?

You will be able to use your voice services, but access to your Nextiva Voice administrative portal will vary during the maintenance period, depending on the web portal version you currently access for your Nextiva account. See below to determine your Nextiva portal version.

How do I determine my Nextiva portal version?

It’s easy! Check out the following account images to identify your current web portal version–NextOS or NP3.

NextOS Version

If your Nextiva portal looks like this, you will have limited access to it during the system update window. However, you will NOT be able to access the billing area of your account on your Nextiva web portal. What this means: You can log in to your account to update user or call flow settings, but some sections of your account–like billing–will be unavailable.

NP3 Version

If your Nextiva portal looks like this, you will NOT have access to it during the maintenance period.

Can I add a line, remove a line, cancel my account, change my credit card?

You will NOT be able to add a line, remove a line, cancel your account, or change your credit card during the maintenance period. If you have an urgent need to complete any of these actions, please do so before 5pm MST on September 30. You will also regain access to your billing area on October 3, after 7am MST, at which point these services will once again be available.

 

Need additional help? Click here.

Was this article helpful?

How can we help you?
Our team is ready to answer any questions you may have.
Mark C. | with Nextiva since 2018
Kelly B. | with Nextiva since 2017
Stefany V. | with Nextiva since 2018
General support Number transfers

Don't need live help? Submit a ticket instead.