Alternative options to control call center ACD states

In addition to the Nextiva Voice portal, you can also change your ACD status using the Nextiva configuration portal, Nextiva App, an Agent/Supervisor/Receptionist Dashboard, or the Polycom/Panasonic ACD soft-keys. 


Nextiva app

Select Settings > Services to instantly change your ACD statuses and sign in and sign out of the assigned call center queues.

NOTE: A Call Queuing, Call Center Pro, or Call Center Enterprise license is required for this option. 



Changing ACD States in the Nextiva Configuration Portal



Configuration portal

Navigate to, or click here. Enter your credentials.

Click Call Control under the Options menu > Call Centers

Click the drop-down menu to the right of ACD State and select the ACD state. Click Apply.



Using a direct link to the Agent/Supervisor/Receptionist Dashboard will also function if the Nextiva Voice Portal is down. Choose from the links below and enter your credentials.


Poly/Panasonic ACD soft-keys

This feature sets up Call Center controls as soft-keys on your Poly or Panasonic devices. To set up this feature for a Poly or Panasonic device, contact our Amazing Support Team, by clicking here

Need additional help? Click here.

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