In addition to the Nextiva Voice portal, you can also change your ACD status using the Nextiva configuration portal, Nextiva App, an Agent/Supervisor/Receptionist Dashboard, or the Polycom/Panasonic ACD soft-keys.
Using a direct link to the Agent/Supervisor/Receptionist Dashboard will also function if the Nextiva Voice Portal is down. Choose from the links below and enter your credentials.
Poly/Panasonic ACD soft-keys
This feature sets up Call Center controls as soft-keys on your Poly or Panasonic devices. To set up this feature for a Poly or Panasonic device, contact our Amazing Support Team, by clicking here.