Adding Files to the Announcement Repository

You can upload an existing file to the Nextiva system using the Announcement Repository. Once your announcement has been created and saved as a .wav file, you are welcome to upload it to your account by following the instructions below.

To upload a recorded file, you must follow these formatting rules:

  • PCM Uncompressed (sometimes called µ-Law)
  • .wav file type
  • 8 or 16 Bit
  • 8000 HZ
  • Mono
  • Also, please note files larger than 2 MB may not upload.

NOTE: These files require specific formatting. For assistance formatting a file or uploading to the Announcement Repository, contact Nextiva Support.

This is the only file format accepted within the Nextiva system. There are many audio file converters available for free online. You are also able to record custom greetings via the Nextiva phone system. For information, please click here.

To Upload a File to the Announcement Repository:

  1. Visit, and click Client Login to log in to NextOS.
  2. From the NextOS Home Page, select Voice.
  3. From the Nextiva Voice Admin Dashboard, hover over Locations and select Manage Locations.




    Nextiva Manage LocationsManage Locations


  1. Select the Pencil Icon to the right of the Location you wish to upload the Auto Attendant Greeting to.

Edit Location


  1. Scroll down to the Announcements section and click to expand the options. Here you can see your existing files and upload a new file by clicking the Upload File button.

Upload File Selection


  1. To delete a file, hover over the Trash can icon and click.  




    Nextiva Deleting Announcements

    Deleting Announcements


NOTE: Maximum Repository capacity is 5 MB per box. Users have their own Announcement Repositories as well for convenience.  


For instructions on how to upload an announcement to a User’s Voicemail, click here.

Updated on July 10, 2019

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