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Nextiva Conference

November 14-16


What are the advantages of Nextiva Trunking?

What does SIP Trunking entail?

SIP Trunking is a non-hosted service offered by Nextiva to setup communication between a local or enterprise PBX to Nextiva’s SIP Trunking server. This service gives the local PBX a connection to worldwide call routing through Nextiva’s infrastructure.

The Advantages of SIP Trunking include:

  • Low cost Internet telephony solution – Nextiva currently offers highly affordable and competitive rates to customers looking for a SIP Trunking service that meets their needs. Contact a Nextiva Account Executive to get information or a quote regarding Nextiva SIP Trunking. Call 1-800-799-0600 or email
  • Rapid return on investment – Typically, because costs of a “hosted” solution are higher due to the integration of features and services included within the hosted platform, SIP Trunking offers a lower cost per-line, necessary to make and receive phone calls while maintaining the features or services included within your local PBX.
  • Retain your existing equipment, including local PBX and phone devices – If you currently have equipment, including a PBX and phone system, that was in-use with another provider, it’s very likely that PBX can connect to Nextiva’s SIP Trunking service simply by entering Nextiva’s registration string and pointing the device to Nextiva’s servers.
  • Easily managed Nextiva Trunking Portal – Nextiva’s online Trunking Portal makes it easy to manage your phone numbers, Caller ID, add multiple PBX options, review your call history, set forwarding fail-overs and establish E911 options for multiple sites.
  • Access to local and long distance calling – Nextiva offers metered and un-metered plans that are flexible and can meet any business need.
  • International calling – Nextiva offers competitive pricing on international dialing options. Click here to view all of our International Rates.
  • Integrate specific features applicable to your existing PBX – If your PBX has unique features that are important to your business, you can continue to utilize those features and applications through your own local PBX while maintaining the integrity of call routing using the Nextiva SIP Trunking service.
  • Redundancy with multiple service providers – While most businesses are concerned about “up time,” Nextiva SIP Trunking is an excellent choice for redundancy, or “fail-over,” to ensure that your local PBX can connect to another SIP Service in the event of outage or downtime with another provider.

If you have questions regarding Nextiva’s SIP trunking solutions, please contact the Nextiva Sales team at 800.799.0600 or Email us.

Our Support team is available from 5:00am – 6:00pm AZ time Monday-Friday, and Saturdays from 9:00am – 1:00pm at 800.285.2995 or Email us.

What routers are compatible with Nextiva service?

Check your physical network hardware and have this information available when setting up a router for your Nextiva account.

With Nextiva service, most routers can be set up to work with your phone.  Our Support Team puts our best effort into making your current network setup work as-is before suggesting changes.

However, not all routers have been tested to work with Nextiva’s service, and some are just not compatible.

In order to ensure the best call quality, we suggest getting one of the following routers:

  • Linksys WRT54GL
  • Netgear WRN 3500L V2

Both of these routers allow a third party firmware, called Tomato, to allocate bandwidth to ensure your phones have enough Internet speed.

If you have any questions, please contact our Support Team here or email us at

How do I navigate the Supervisor Dashboard?

How to set a static IP address on the Netgear WNR3500L

Before programming your Netgear router, you will need to acquire your static IP information. This information should be provided by your ISP and should include the following:

    1. The Static IP address (ie. 68.XXX.XXX.XX)
    1. The Subnet Mask (ie. 255.255.XXX.XXX)
    1. Default Gateway address (ie. 68.XXX.XXX.XX)
    1. DNS 1
    1. DNS 2
  • Once you have this information, the next step is to access the Netgear router from a connected computer. On the computer that is connected to the Netgear, access the Windows Command Prompt through the Windows Start button. If you are using Windows 7, search cmd and press Enter. (See Fig 1-1).  If you are using an earlier version of Windows, click the Run option on your Windows menu, then type cmd and Enter.


    Figure 1-1

    Once the command prompt is open, the next step is to find the IP address of the Netgear. To do this, follow these steps:

    1. Type ipconfig and press Enter (See Fig 1-2). You should be presented with information about your network.
    2. Look for the Default Gateway address. The address will be in IP format (192.168.1.X). You may need to scroll upward on your command prompt to see this information (See Fig 1-3).

    Figure 1-2

    Figure 1-3

    Once you have all the information, it’s time access the Netgear interface.

    1. Open an Internet browser. Where you would normally type the website address like, type the “Default Gateway” address you gathered in the previous step.
    2. Press enter. You should be prompted to type a user name and password.
    3. Enter the user name and password. The user name is likely “admin” and the password should also be “admin”. If “admin” does not work, try “password” (See Fig 1-4).

    Figure 1-4

    Once you have entered the username and password, you should be directed to the Netgear interface. Once inside the interface, look on the left hand side of your screen and click on the word Basic (See Fig 1-5). You should see WAN / Internet at the top of your screen. Directly below, you will see the word Type with a drop down menu. Select Static (See Fig 1-6).

    Figure 1-5

    Figure 1-6

    After Static has been selected, three boxes should populate below it. These boxes are where Static IP information provided by the Internet Service Provider will go (See Fig 1-7). Once the information has been entered in the respected fields, scroll to the bottom of the page and click Save. After you have saved the settings it’s always good practice to reboot the router. If the settings were entered correctly, you will successfully connect to your Internet Service Provider.

    If you have any questions, contact the Nextiva Support Team  here or email us at

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