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Frequently Asked Questions

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Nextiva Office FAQs

What is VoIP?

VoIP (or Voice over Internet Protocol) is a great way to make and receive phone calls using your broadband Internet connection instead of your standard phone line. Nextiva converts your phone calls into data that zips through your high-speed Internet.

What are the bandwidth requirements for Nextiva?

80-100KBPs have shown to be the minimum Internet connection speed needed in order to have a quality phone call. To check your connection speed please visit the following website: VoIP Speed Test.

Can Nextiva be used with a dial-up modem?

No. In order to take advantage of Nextiva's service, you need a high-speed internet connection, such as DSL or Cable.

Can I pick my own phone number?

Yes. During the sign up process, we give you the option of selecting your telephone number. However, depending on the circumstances, there may be limited availability of certain area codes and telephone numbers.

What is E-911?

E-911 is an enhanced 911 service provided by Nextiva and required for all customers. When you call 911, all of your information is given to the nearest Public Safety Answering Point (PSAP). Enhanced-911 is ideal because all of your information (including your Nextiva service address) is sent.

Can I use my current phone and existing phone numbers with Nextiva?

In most cases, yes. Please contact a Nextiva VoIP account executive to confirm.

Do I need special equipment to use Nextiva's VoIP phone service?

As with any VoIP service, you need VoIP phones or a VoIP adapter. If you wish to use your existing on-premise PBX with Nextiva, please consider our SIP Trunking service.

Are there any setup fees?

There are no setup fees or hidden charges with Nextiva.

How long is the contract for service with Nextiva?

You are not required to sign a contract with Nextiva; our standard service is month-to-month. If you would prefer to have your service based on a contract, we are able to develop and negotiate one based on your business needs.

Can I create my own personal greetings and hold music?

Yes, you can record your own personal greeting or special marketing or holiday message. You can upload hold music as .wav files.

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See how Nextiva will transform
the way you communicate.

Nextiva's XBert

Contact an Amazing Service
Sales Expert
(800) 799-0600
Learn how much Nextiva can save your business.