Nextiva receives thousands of requests each month to produce professional voice over recordings. The most common message types are welcome messages, auto attendants, after-hours messages, music on-hold, and professional voice over recordings for voicemail, IVR, and business phone systems.
Welcome Messages, Voicemail Greetings, and Auto Attendants
The strategic planning, production, and deployment of custom phone messages for your business is part of any successful marketing plan. Just as smart, seasoned marketing professionals test website page elements, emails, and ad copy to optimize them for increased customer conversion, astute competitors understand the value of applying conversion-rate optimization techniques to their phone system’s welcome messages, voicemail greetings, and auto attendants to maximize sales results and elevate their customer service success rates. It’s imperative to generate frictionless customer phone interactions to ensure that your business secures a competitive communications advantage. Scripted professional voice over recordings from Nextiva deliver brand consistency, build trust with your customers, and allow your enterprise to provide amazing service.
Welcome messages from Nextiva create a positive first impression with your prospects and customers. When crafting your welcome message script, consider how the tone of voice, choice of language, phrasing, performance energy, and message length will establish the relationship with a new customer or reinforce your business relationship with an existing customer. A custom welcome message on your Nextiva business phone system is an essential tool that conveys the quality of your business organization to the public.
Voicemail greetings represent your business and assist customers with vital information when you’re away from the phone. Voicemail messages are also used to increase employee efficiencies during peak season and holidays. A well-crafted voicemail message directs customers to the best way to reach you when you’re unable to answer the phone, such as through email or your online store. Voicemail messages should inform callers of specific details to include in their message to ensure a useful reply, as well as the expected response time from your business organization.
Auto attendants increase call flow efficiency and maximize customer satisfaction. A strategically designed call flow powered by scripted auto attendant messaging from Nextiva can fill your sales pipeline, lower customer service response times, and ease staffing requirements tremendously through automation. Capitalize on the power of auto attendants to free up your employees from the repetitive task of transferring calls, repurposing them for more meaningful work while automating your call flow to serve customers 24 hours a day, 7 days a week.
Music On-Hold Messaging
Music on-hold messaging is a powerful opportunity for compelling customer engagement. When left unmanaged, the experience of being on-hold is prone to creating frustration and anxiety for the caller. Utilizing scripted professional voice over recording in music on-hold messaging is an essential tool in shifting caller experiences in a positive direction, using proven techniques to maximize phone-based customer service. A successful scripted hold message must be designed to minimize negative customer emotions, create an overall positive experience, and proactively manage callers’ anxiety about the time they’re waiting. Prioritize a longer script over a shorter one, so callers don’t perceive that they are in an endless loop with no way out. Additionally, ensure that you script’s structure and pacing follow a pattern. The voice over actor will add to this strategy by speaking slowly, clearly, and in a tone that is pleasant and optimized for your audience. If music is interspersed with spoken recordings, plan to include sections of relatively equal length. Finally, to maximize the caller’s experience, utilize your scripted voice over recording to provide them with special offers, holiday specials, exclusive discounts, or interesting facts about the business. Customers on-hold deserve to be served just as if they were physically waiting in line; it should become immediately evident that the business they’re trying to reach is committed to providing world-class service in all situations. With a scripted professional voice over recording, your business phone system can transform the frustrating experience of being on-hold into an opportunity for valuable customer engagement.
After-Hours and Holiday Messages
After-hours and holiday messages are responsible for keeping customers informed and engaged when they call a business outside of normal operating hours. A scripted after-hours message can provide callers with specific details pertinent to their motives for calling, including normal or special hours of operation and information about special events and offers. Business that tend to receive emergency calls after-hours, such as medical offices or veterinary clinics, should also include an outside emergency contact for callers who need immediate help. Similarly, holiday messages should exemplify the highest level of customer service, showing empathy toward a potentially anxious customer calling during a stressful time; provide pertinent details about special holiday schedules or offers, as well as when scheduling will return to normal; and encourage message capture so that a business representative can proactively respond to the caller upon the return to regular business hours. When crafting your script, consider what these types of messages could include to assuage someone who reacts negatively to the fact that the business is closed. They could provide them with the window within which their voicemail will be returned, share an optimal time to call back the following business day, redirect them to a website that contains desired information, or provide them with an additional way to contact a business representative, such as email or chat. Like a voicemail greeting, auto attendant, or other scripted voice over recording, after-hours messages should prioritize efficiency and information capture while providing a level of competitive customer service that exceeds expectations.