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Help teams collaborate, organize content, automate busywork, and deal with less bulls#it.
Engage 1:1 or in groups with teammates, customers, leads, and partners.
Get answers now by sending quick messages to the team.
Access your favorite calendar right in the same space where you communicate.
Bring teams together or invite guests to join a robust meeting space with lots of tools.
Connect with the team and outside partners over ideas and files.
Attach files to any conversation. Everything is searchable and easy to find in seconds.
Schedule and host online meetings with teams and guests. Present, screen share and file share on app or browser with no download needed.
Unite work and get productive.
Message teammates directly, in a group, or in a room. Work efficiently across projects and teams with searchable files, links, and context.
Easily create notes on contacts and calls, plus enjoy powerful search functionality on transcriptions. Share files, attachments, and links across teams to save time and improve efficiency.
Simplify planning by integrating your existing calendar into your workspace. Create and keep meetings without switching apps.
Integrations for days. Whatever tool you need to connect, we got you the hook up.
Making the most of your (and your team’s) day requires tech that allows everyone to cut to the chase, get answers now, and automate the bits and pieces.
You can crack the whip. You can beg. You can set up meetings and explain what good looks like. But maximizing your team’s output and productivity often isn’t about your management approach – it’s about collaboration and efficiency.
Business productivity is a measure of how efficiently your business performs. Typically, we think of productivity as how much an individual person can accomplish in a single day.
So when you apply that concept to business, productivity is a measurement of how much work or input (such as labor, time, capital spend) goes into producing an output (such as a product, a sale, or a service performed).
If you own a company, you use time, staff, and money to run and grow the business. The problem? There’s never enough time, staff, or money to get it all done. And there is no shortage of tasks.
Business productivity matters because we all want to be better. We all want to be better than our competition. And, of course, we want to make more money.
No matter if you decide to invest in setting up new productivity processes or purchasing new productivity software, focusing on productivity means your business can get more done, faster, and build a stronger bottom line.
Improving productivity will help you:
If you want to know the most common factors behind reduced workplace productivity, get ready ‘cuz it’s a journey. Let’s focus on technology and systems the employee uses to get work done.
Of course, there are tons of people problems that could be contributing to low productivity, such as low morale, call center burnout, time loss, and employee turnover, but what if your technology is also slowing people down?
Technology is a direct contributor to productivity and has the ability to positively affect operations, internal collaboration, and workplace efficiencies.
To assess how your technology is impacting productivity, ask yourself these questions:
Often you’ll find a long list of tech and systems that don’t talk to each other. This shortcoming forces you to train employees on each individual app, and also locks critical customer data to just one of the 15 apps you use.
And don’t even get started on the time you spend procuring plugins and fees for integrations just to make it all work together.
Nextiva has studied business productivity and determined that businesses use an average of 10-15 applications to communicate with customers. By 2025, it’s expected to expand to 20-25 applications due to adoption of social media applications (source: Gartner 2019). Not only are teams overloaded, but technology is overwhelming and getting in the way of productivity.
We believe that the right technology is key to solving how to increase productivity.
The right technology can help increase productivity in the following ways:
A deeper dive into the impact of employee experience and work productivity shows that businesses need to:
Nextivity’s productivity software solution is designed to increase productivity by improving the employee experience and giving them next gen tools designed to automate repetitive tasks.
Nextiva reduces the number of apps needed to run a business, provides a scalable cloud solution, and minimizes operating costs through simple management and administration, enhancing overall profitability.
Nextiva’s business software solution helps you run everything, from a single workhub. With this innovative tool you can improve your team’s productivity, operate more efficiently, and reduce your operating costs.
Nextiva’s productivity software gives you access to the following productivity features:
All features are available through one interface, eliminating the need to jump between apps. And, of course, it keeps your data and information safe, so you never have to search for missing data.
Business productivity, at its most simple form, is measured by dividing units of output by units of input. For example, you could measure the number of products produced (output) by your total cost of labor and cost of materials (input).
But ultimately, your productivity is measured by what’s important to your business. Your central goal should be to determine how much of your business’ products or services your team can handle in a given period of time, striving to be better than your competitor’s performance.
Let’s say you run a call center or contact center, there are many call center metrics you could use to track performance and productivity, such as:
Of course, don't forget to factor customer experience and customer satisfaction into your productivity goals. Your top goal shouldn’t be only about speed to completion. After all, solving a problem fast, but leaving a customer with more questions might cause you to lose a customer in the long run.
Customer satisfaction can be a bit trickier to measure, but you might choose to keep an eye on customer retention rate or customer churn rate.
Nextiva’s productivity software comes with embedded analytics included so you can keep up with the metrics that are most important to your business. Let’s say you want to track customer satisfaction. Nextiva’s built-in Sentiment Analysis scans communications for words that indicate a positive or negative experience, and then automatically flags and escalates the account, as appropriate.
The result? Your entire team can access customer feedback and context in real time. How’s that for data that gives you actionable information to gain a competitive advantage?
Chris Hayes
IT Director, Conan
Nextiva’s productivity tool is a solution that brings together communication, collaboration, customer management and productivity tools into an easy-to-use, unified work hub. So instead of needing 15-20 apps to get work done, you can use Nextiva’s work hub.
Nextiva has a robust innovation roadmap that will bring new productivity features into the product over time. Keep an eye on our blog and release notes for new feature rollouts.
Most-loved features include:
Yes; there are different levels and price points for various feature packs.
A computer or mobile device with a microphone and camera; supported platforms include MacOS, Windows, iOS and Android.
Yes; these features are designed to be self-installed and require very minimal management – you won’t need a system administrator.
Nextiva beats out competitors by combining a complete set of communication, collaboration, customer experience, contact management, and productivity tools.
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