Live chat software lets you connect with customers in real time

Give your customers faster service and boost overall efficiency

plans & pricing
Live Chat Software

Nextiva Live Chat Software Plans

Flexible plans for every business


CHAT BASIC Choose

CHAT PRO Choose

CHAT ENTERPRISE Choose

Compare features

Choose the plan that checks all your boxes

BASIC

PRO

ENTERPRISE

Automatic Chat Case Creation

Proactive Chat

Scheduling

Tab Notification of Unread Customer Message

Unlimited Departments

Chat History

Shortcuts

Transfer Chat

Round-Robin Distribution

Multiple Admins

Offline Chat

Custom Chat Limits (per user/department)

Avatars

Unlimited Chat Instances (queue creation)

Queue Limit

Chat Builder

Chat Customization

You get so much more than just chat features, with our all-in-one platform with CRM.

Keep scrolling for everything included in your plan.

Core Platform Functionality at a Glance

Unified Account, Contact, Activities Experience

Unified User, Group, and Team
Management For All Products

Central Database

Customer Journey Across All Channels

Intelligent Automation Engine

NextIQ (Intelligence)

SmartTopics

Customer Experience Score

Customer Journey Tracking

Customer Health Score Analysis

Sentiment Analysis

Predictive Actions

Post-Contact Satisfaction Surveys

Customer Benchmarking

Proactive NIR (Next Issue Resolution)

NextStep (Automation)

Visual Rules Engine

Targeted Personalization

Time-Based Triggers/Workflows

Event-Based Triggers/Workflows

NextDB (Administration)

Central Source for Customer Data

Basic Database

Data Migration

Custom Forms and Views

Users Management

Departments Management

Basic Roles and Permissions

Advanced Roles and Permissions

Visual Database Builder

Advanced, Flexible Database

Security

SSO (Single Sign-On)

IP Whitelist/Blacklist

Email Blacklist

Field Encryption

Multi-Channel Support

Single Screen for All Channels

Seamless Channel Interaction

Communication Channels

Email

Voice

Chat

Social

SMS

Productivity

Macros and Predefined Text

Integrated Wiki

Account and Case Notes/Alerts

Schedule Tasks

Same Screen Account/Case History

Search Functionality

Custom User Filters and Views

Attachments Library

Automatic Email Notifications

Case Management

Case Status Management

Case/Account Priority Management

Automatically Link Cases to Accounts

Watch Notifications

Bulk Edit

Smart Case Routing

SLA Management

Escalation for SLA Violation

SLA Reminders

Multiple SLA Policies

Audit Logs

Account Management

Account History

Account Contacts

Account Analytics

Account Notes

Custom Account and Contact Fields

Merge Contacts and Accounts

Link Account Relationships

Collaboration

Calendar with Google Integration

Internal Team Chat

Standard Dashboard

User and Team Performance

Custom Dashboards

Advanced Analytics

Patented

Why Nextiva is #1

We've got your back

99.999% uptime

Our nationwide network keeps your business running 24/7/365

100% in-house support

Our Amazing Service experts are always here to help

150k customers

Conan, Criteo, Target,
and thousands more

93% customer satisfaction

We're passionate about providing outstanding service

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System status transparency

Real-time updates on system performance

Award-winning support

Say hello to your
Amazing Service team

Here at Nextiva, we go above and beyond your service expectations. Our 100% in-house team is here to help you every step of the way. Just call (800) 737-2222, email us (support@nextiva.com), or chat online. Or find setup help, tutorials, and more at our Support Center.

See how Nextiva will transform the way you communicate.

 

 

Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.

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Contact an Amazing Service
Sales Expert
(800) 799-0600
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Learn how much can save your business.


Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.

 


Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 444-8464

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 444-8464
See how you can provider smarter, better service with Nextiva IVR.


Contact an Amazing Service
Sales Expert
(800) 444-8464
See how you can provider smarter, better service with Nextiva IVR.