Lois Evers

Lois Evers

Senior VP of Operations | Nordstrom

Lois is the Senior Vice President of Operations at Nordstrom, where she has achieved thirty years of success in numerous roles in the ‘promote from within’ culture. Lois has dedicated her career to service excellence. Her team includes care centers in California and Colorado who will support over $25M in customer interactions this year. As customers’ definition of service continues to change, Lois is leading the strategy to invest in people, process and capabilities that are customer obsessed.

Monday, Day 1
1:30pm - 2:15pm

CX Unplugged - Lessons Learned from Legendary Customer Experience Teams

Main Stage