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AGENDA

Nextiva Partners

8:00am - 9:00am

Registration / Coffee in EXPO area / NextCon Store / XBert Bar / XBert Experience Open

General Track
9:00am - 9:40am
Main Stage
Brian Solis
G

Great Expectations: The Customer Mindset for 2018

General Track
9:40am - 10:20am
Main Stage
Carol Roth
G

Hopelessly Devoted to You: Customer Experience 3.0

General Track
10:20am - 10:35am
Main Stage
Jim Lundy
G

Do You Know Your Customers?

10:35am - 11:00am
XBert Expo Hall

Coffee Break in EXPO

General Track
11:00am - 12:00pm
Main Stage
Tomas Gorny
G

The Age of the Customer: Exceeding their Expectations

12:30pm - 1:30pm

Lunch Break

VIP Access Lunch; EXPO / NextCon Store / XBert Bar / XBert Experience Open

Partner Event
12:30pm - 1:30pm
Partner Central
Cathryn Valladares

Lunch & Learn: How to Kill It at Your Next VoIP Demo

General Track
1:30pm - 2:15pm
Main Stage
Lois Evers
Lane Sutton
Liam Doyle
Carol Roth
G

CX Unplugged - Lessons Learned from Legendary Customer Experience Teams

General Track
2:20pm - 3:00pm
Main Stage
Micah Solomon
G

Amazing Service, Amazing Results: Building The Ultimate Customer Service Experience

3:00pm - 3:30pm
XBert Expo Hall

Coffee Break in EXPO

General Track
3:30pm - 4:15pm
Main Stage
Mary McDowell
Yaniv Masjedi
G

Phone a Friend: Polycom's Elite Customer Experience

Sales Track for Partners
4:30pm - 5:15pm
Main Stage
Ira Feuerstein
S

Let's Get Vertical - Boost Your Sales

Tech Track for Partners
4:30pm - 5:15pm
Partner Central
Josh Kay
T

Platform Bootcamp: Get Trained on the New NextOS

General Track
5:15pm - 6:30pm
XBert Expo Hall
G

Happy Hour in XBert EXPO

Partner Event
8:00am - 8:45am
Fire Garden

Partner Breakfast

8:00am - 9:00am

Registration / Coffee in EXPO area / NextCon Store / XBert Bar / XBert Experience Open

General Track
9:00am - 10:00am
Main Stage
Les McKeown
G

Being Nice: It's Not Personal, It's Business

Using Customer Service As a Competitive Advantage

General Track
10:00am - 10:45am
Main Stage
Nate McMahon
G

It's Not You, It's Me: Love Your Company First - How Your Company Culture Impacts the Customer Experience

10:45am - 11:15am
XBert Expo Hall

Coffee Break in EXPO

General Track
11:15am - 12:00pm
Main Stage
Shama Hyder
G

From 'It's Complicated' to 'Engaged': Improving the Status of Your Customer Relationships

12:00pm - 1:15pm

Lunch Break

VIP Access Lunch; EXPO / NextCon Store / XBert Bar / XBert Experience Open

Partner Event
12:00pm - 1:15pm
Partner Central
Cathryn Valladares
Alisa McDaniels

Lunch & Learn: Large and In Charge: What Big Customers Want

General Track
1:15pm - 2:00pm
Underground
Les McKeown
G

No Crystal Ball Required: Scaling your Company for Predictable Success

Partner Event
1:15pm - 2:00pm
Main Stage
Ira Feuerstein
Tracy Conrad

Nextiva State of the Union

General Track
2:15pm - 3:00pm
Main Stage
Neil Patel
Eric Siu
G

Marketing Secrets for 2018 & Beyond: A Conversation With Neil Patel & Eric Siu

3:00pm - 3:30pm
XBert Expo Hall

Shama Hyder Book Signing & Coffee Break in EXPO

General Track
3:30pm - 4:15pm
Underground
Brian Moran
G

#NoFilter: Everything You've Wanted to Know About Social Media

Sales Track for Partners
3:30pm - 4:15pm
Main Stage
Jesse Cole
S

Be Different, Stand Out, and Go Bananas

Standing out among the crowd - how to grow your business by doing non-traditional things

Tech Track for Partners
3:30pm - 4:15pm
Partner Central
Patrick Hoye
Chase Callaway
T

Trunking Isn't Dead: The Ins & Outs of Audio Codes

General Track
4:15pm - 5:00pm
Main Stage
Lawrence Cole
G

Why You Need Mobile to Reach Your Customers

Sales Track for Partners
4:15pm - 5:00pm
Partner Central
Joe Hanley
S

Are You Losing Out? How to Position Next-Generation Services to Win More

Partner Event
6:00pm - 8:00pm

Partner Dinner & Awards

VIP & Partner Event
8:00pm - 10:00pm

VIP Access & Partner Party with Private Bret Michaels Concert

8:00am - 9:00am

Coffee in EXPO area / NextCon Store / XBert Bar / XBert Experience Open

General Track
9:00am - 9:45am
Main Stage
Mike Michalowicz
G

From FU to BFF: Shifting Customer Relationships When the Going Gets Rough

General Track
9:45am - 10:30am
Main Stage
Brian Moran
G

So THAT’s How Social Media Works! Learn How to Finally Use Social Media in Your Business

10:30am - 11:00am

Coffee Break in EXPO

General Track
11:00am - 12:00pm
Main Stage
Joey Coleman
G

Never Lose a Customer Again: Turning Any Sale into Lifelong Loyalty in 100 Days

Partner Event
2:00pm - 3:30pm

Nextiva Offices Guided Tour for Partners

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