SOLD OUT

AGENDA

General Attendees

8:00am - 9:00am

Registration / Coffee in EXPO area / NextCon Store / XBert Bar / XBert Experience Open

9:00am - 9:40am
Main Stage
Brian Solis

Great Expectations: The Customer Mindset for 2018

9:40am - 10:20am
Main Stage
Carol Roth

Hopelessly Devoted to You: Customer Experience 3.0

10:20am - 10:35am
Main Stage
Jim Lundy

Do You Know Your Customers?

10:35am - 11:00am
XBert Expo Hall

Coffee Break in EXPO

11:00am - 12:00pm
Main Stage
Tomas Gorny

The Age of the Customer: Exceeding their Expectations

12:30pm - 1:30pm

Lunch Break

VIP Access Lunch; EXPO / NextCon Store / XBert Bar / XBert Experience Open

CX Unplugged - Lessons Learned from Legendary Customer Experience Teams

2:20pm - 3:00pm
Main Stage
Micah Solomon

Amazing Service, Amazing Results: Building The Ultimate Customer Service Experience

3:00pm - 3:30pm
XBert Expo Hall

Coffee Break in EXPO

3:30pm - 4:15pm
Main Stage
Mary McDowell
Yaniv Masjedi

Phone a Friend: Polycom's Elite Customer Experience

5:15pm - 6:30pm
XBert Expo Hall

Happy Hour in XBert EXPO

8:00am - 9:00am

Registration / Coffee in EXPO area / NextCon Store / XBert Bar / XBert Experience Open

9:00am - 10:00am
Main Stage
Les McKeown

Being Nice: It's Not Personal, It's Business

Using Customer Service As a Competitive Advantage

10:00am - 10:45am
Main Stage
Nate McMahon

It's Not You, It's Me: Love Your Company First - How Your Company Culture Impacts the Customer Experience

10:45am - 11:15am
XBert Expo Hall

Coffee Break in EXPO

11:15am - 12:00pm
Main Stage
Shama Hyder

From 'It's Complicated' to 'Engaged': Improving the Status of Your Customer Relationships

12:00pm - 1:15pm

Lunch Break

VIP Access Lunch; EXPO / NextCon Store / XBert Bar / XBert Experience Open

1:15pm - 2:00pm
Underground
Les McKeown

No Crystal Ball Required: Scaling your Company for Predictable Success

2:15pm - 3:00pm
Main Stage
Neil Patel
Eric Siu

Marketing Secrets for 2018 & Beyond: A Conversation With Neil Patel & Eric Siu

3:00pm - 3:30pm
XBert Expo Hall

Shama Hyder Book Signing & Coffee Break in EXPO

3:30pm - 4:15pm
Underground
Brian Moran

#NoFilter: Everything You've Wanted to Know About Social Media

4:15pm - 5:00pm
Main Stage
Lawrence Cole

Why You Need Mobile to Reach Your Customers

8:00pm - 10:00pm

VIP Access & Partner Party with Private Bret Michaels Concert

8:00am - 9:00am

Coffee in EXPO area / NextCon Store / XBert Bar / XBert Experience Open

9:00am - 9:45am
Main Stage
Mike Michalowicz

From FU to BFF: Shifting Customer Relationships When the Going Gets Rough

9:45am - 10:30am
Main Stage
Brian Moran

So THAT’s How Social Media Works! Learn How to Finally Use Social Media in Your Business

10:30am - 11:00am

Coffee Break in EXPO

11:00am - 12:00pm
Main Stage
Joey Coleman

Never Lose a Customer Again: Turning Any Sale into Lifelong Loyalty in 100 Days