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FAQ

Who can I contact with questions?

We would be happy to answer any questions you have about NextCon. Please contact our team at nextcon@nextiva.com.

Who should come?

Nextiva customers and partners, and anyone who is interested in making their business’s Customer Experience outstanding - business owners, IT professionals, C-level executives, Customer Service professionals, HR professionals, etc.

You can download our JUSTIFY MY TRIP - VIP ACCESS or JUSTIFY MY TRIP - GENERAL ACCESS letter here.

When and where is NextCon?

NextCon is taking place Monday through Wednesday, October 23-25, 2017 at Talking Stick Resort in Scottsdale, Arizona.

Who are the speakers?

The agenda is packed with an impressive line-up of speakers from companies renowned for their amazing customer experiences.

You can see the full lineup of speakers here: Speakers.

Can I speak at NextCon?

Please reach out to nextcon@nextiva.com with information on the topic you’re interested in speaking about and your bio. Our team will be in touch after reviewing the information.

What’s the agenda?

The agenda is focused on unlocking the Customer Experience tools of tomorrow. We'll have some amazing speakers from iconic brands renowned for their legendary customer service.

You can view the full agenda here: General Agenda or Nextiva Partner Agenda.

If I’m a customer, can I get help with some product features?

Yes! We will have the XBert Bar where you can talk with a Nextiva XBert about your current product usage and they can suggest some helpful features that you might not be using to the fullest extent, or even different features you might not have considered before.

We will also have a cool area where you can play with some of the Nextiva products in a hands-on experiential way called the XBert Experience where Nextiva XBerts will show you the pro tips and tricks on how to maximize your Nextiva investment. Look for both of these areas in the main foyer near registration and the ballrooms.

What activities are planned?

Monday night, October 23rd - We’re welcoming all NextCon attendees to an opening cocktail & hors d’oeuvres Welcome Reception on in the EXPO hall.

Tuesday night, October 24th is the VIP party and concert with Bret Michaels for VIP Access ticket holders and Nextiva Partners only. That will start at 8:00 pm.

You can view the full agenda here: General Agenda or Nextiva Partner Agenda.

Dietary Restrictions/Meals

When you register for NextCon, there is a question about dietary restrictions where you can notate any allergies or preferences in your registration form so we can do our best to accommodate them. Most meals will be served buffet style and all gluten-free and vegetarian items will be clearly marked.

Recommended Attire

Business casual attire is suggested for all conference functions. Meeting room temperatures are always cool, so we suggest wearing layered clothes for maximum comfort and flexibility.

For evening events, resort casual attire is recommended. This includes polo-type shirts, sundresses, button-up tops, skirts, linen pants or nice shorts.

How much does it cost?

There are two types of passes you can buy:

General Access Pass ($599 Regular and $799 at the door) is your basic conference access with no bells and whistles – no meals are included except the cocktails and hors d’oeuvres at the Welcome Reception Happy Hour on Monday night, so all other meals would be on your own.

VIP Access Pass ($799 Regular and $999 at the door) gives you everything:

  • Lunch on Monday and Tuesday
  • Priority reserved up-front seating in the general sessions
  • Access to Speed Mentoring Sessions with business experts (four 20-minute mentoring sessions)
  • Ticket to the exclusive VIP party and concert Tuesday night featuring international music legend Bret Michaels (lead singer of Poison).

We also offer Discounted Team Passes for three people in the same company registering at the same time – you can save $150 on the three tickets!

Team 3-Pack Discounted General Access Pass – Includes everything in the General Access Pass for three people from the same company, registering at the same time. $1,647 Regular ($150 savings); $2,247 On-Site ($150 savings - based on availability)

Team 3-Pack Discounted VIP Access Pass – Includes everything in the VIP Access Pass for three people from the same company, registering at the same time. $2,247 Regular ($150 savings); $2,847 On-Site ($150 savings - based on availability)

When do I need to sign up by?

We sold out last year, so we recommend you secure your spot as soon as possible as space is limited! Tickets will be available until we sell out. You can register at https://nextconreg.nextiva.com starting at the end of June.

Can I purchase a 1-day ticket?

We are not selling single-day tickets to NextCon. Each ticket gives you access to the entire three-day conference including all sessions and the expo hall.

What if my registration times out?

If you are inactive for 30 minutes, you will receive an email that your registration is incomplete. Use the link in the email to return to registration and complete the process.

Cancellation Policy

VIP Access and General Access registrations may be fully refunded until September 22, 2017. Cancellations received from September 23, 2017 through October 6, 2017, will be refunded less a $150 administrative fee. Cancellations received after October 6 or non-attendance will not be refunded. Team 3-Pack VIP or General Access Registration cancellations are not refundable.

You can cancel your online registration here. Just choose ‘Modify Registration’, and enter your email address and last name. If you are eligible for a cancellation refund, we will process it within 2 business days.

Substitution Policy

If you are unable to attend NextCon, you may transfer your registration to another person prior to October 20. To do so, modify your registration here, and change the Attendee Information to that of the person to whom you’re transferring your registration.

This conference is organized by Nextiva, who reserves the right, in its sole discretion, to limit or deny access to the conference to any entity or individual. Nextiva’s receipt of a registration and/or payment does not constitute acceptance. Registration requests and payments that are not accepted will be returned.

Is there a discount code?

We’re glad to hear you’re interested in attending NextCon! We aren’t offering any discount codes, but you can purchase a team pack and save an addition $150 on three registrations of people from the same company registering at the same time (applies to both General Access and VIP Access tickets).

Is there a multi-ticket discount?

Yes, you can purchase either the General Access Passes or the VIP Access Passes in groups of three for people who work at the same company and who will be registering at the same time, and you will save $150! You will need the email addresses of all three attendees to register.

Conference & Hotel Venue

NextCon 2017 will be held at Talking Stick Resort and Casino in Scottsdale, Arizona.

Talking Stick Resort
9800 E. Talking Stick Way
Scottsdale, AZ 85256
Main #: 480-850-7777
Reservations: 866-877-9897

How do I book a hotel room for NextCon?

The NextCon room block is now sold out, however a limited number of rooms may still be available at rack rates by calling the hotel at (866) 877-9897.

Hotel Charges

*Mandatory one-time $10 porterage gratuity and $3 daily housekeeping gratuity will be added to individual guest folio.  No resort fee will be charged.

Can I extend/change my reservation?

Pre- and Post- nights in our discounted block are subject to availability. To book your pre/post nights or revise a current reservation, call Talking Stick reservations at: 1 (866) 877-9897. Make sure you refer to our booking ID #10952.

Hotel Cancellation and Pet Policy

Talking Stick enforces a 72-hour cancellation policy: any changes or cancellations must be made no later than three days prior to arrival to avoid penalties of one night's room and tax. 

PET POLICY: Talking Stick is not a pet friendly resort; only registered service animals are permitted.

About Scottsdale

For information on Scottsdale or things to do during your stay, click here.

What’s the weather like in Scottsdale, AZ in October?

Gorgeous and sunny most of the time! The average high temperature in late October is in the mid-80’s with lows in the high 50’s. Very little rain, if any.

Which airport do I fly into?

Sky Harbor Airport (PHX) is the nearest major airport and is roughly a 17-minute drive to the conference hotel (Talking Stick Resort).

Do I need to be there the whole time?

To get the most out of NextCon, we encourage you to stay for the entire event. There are great speakers, sessions and networking opportunities each day that you won’t want to miss, and the entire program has been built to create a logical progression of the customer experience theme. If that doesn’t work with your schedule, you can come and go as you please. Our tickets are priced for the full three-day conference and single day tickets are not available at this time.

Can my company get a booth at NextCon?

Yes, we have a variety of sponsorship and exhibiting opportunities available! You can download the prospectus here.

Or reach out to Jamie Quint, our Sponsorship Marketing Manager, at nextconsponsorships@nextiva.com for more information. We look forward to partnering with you!

Does it cost anything for Partners to attend?

We love our Partners and want to see as many come as possible, so please talk to your Channel Manager for more information about how you can attend NextCon.

***If there are any questions you do not know the answer to or someone would like to speak to a member of the team about this event, please ask them to email nextcon@nextiva.com***

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