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January

15

2019

Nextiva Releases Cloud-Based Contact Center Offering
Nextiva highlights newest CCaaS offering at the National Retail Federation’s Big Show

Scottsdale, Arizona - January 15, 2019

Nextiva (www.nextiva.com), an industry-leading cloud-based communications provider, announced today that it has released Nextiva Contact Center, a cloud-based contact center as a service (CCaaS).

Adoption of CCaaS has grown rapidly in recent years as companies with traditional, on-premise call centers look for new solutions with agility, reliability, and on-demand scalability. Midmarket and enterprise contact centers have historically relied on expensive applications from multiple vendors to power operations, creating disparate data and making it difficult to gain complete, 360-degree views of contact center operations and customer experiences.

Nextiva Contact Center is available for companies of all sizes, and offers multiple benefits, including:

  • Workforce Automation (WFO): Gives insight into contact center operations through a full data picture. Nextiva Contact Center provides enhanced capabilities including quality management, workforce management, and WFO analytics.
  • Speech-enabled IVR: Adds advanced speech technologies like automatic speech recognition (ASR) in multiple languages, user verification via voice biometrics, and natural language integration to improve end user experience and adoption.
  • Omni-Channel Support: Nextiva Contact Center supports a multitude of customer interactions including voice, email, and chat in a unified environment for agents, managers, and administrators that provides a seamless customer experience.

“Nextiva Contact Center is a feature-rich solution that offers robust CCaaS functionality to businesses across the board,” said Charles Ingram, Nextiva chief product officer. “We’ve seen an overwhelmingly positive response to this new product, and we’re excited to see it benefit businesses in the retail space and many other industries.”

Nextiva will be presenting Nextiva Contact Center Jan. 13-15, 2019 in New York City at NRF: Retail's Big Show. At the conference, company representatives will be available to explain how Nextiva Contact Center can transform retail organizations.

Learn more about Nextiva Contact Center: https://www.nextiva.com/x/contact-center/

ABOUT NEXTIVA
Nextiva is a business communications company dedicated to empowering organizations to manage their communications, productivity, and customer relationships on a truly unified platform. Learn more at www.nextiva.com.

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