Zoom Phone Pricing (2026): Plans, Add-ons & Costs

Zoom Phone pricing starts at $10.50 per user per month with annual billing for the US & Canada Metered plan, plus outbound usage charges. Unlimited domestic calling starts at $16 per user per month with annual billing.

Your total depends on the plan, billing term, calling destinations, optional add-ons, and taxes. Teams already using Zoom may also want to compare Workplace bundles against separate phone and meeting subscriptions.

This guide explains the plans, additional charges, and the point at which metered calling becomes more expensive than Unlimited. It also compares Zoom Phone with Nextiva.

Zoom Phone Pricing and Plans Overview

There are two main ways to purchase Zoom Phone: standalone calling plans, which include essential business phone features and limited Workplace capabilities, and Zoom Workplace bundles, which combine business calling with expanded meetings, AI features, and collaboration tools.

Prices are in USD. Annual-billing figures show the monthly equivalent of the annual subscription. Metered usage, optional add-ons, taxes, and applicable fees can increase the total. Confirm Global Select availability and license limits for your deployment with Zoom.

Breakdown of Standalone Zoom Phone Plans

Here’s a breakdown of Zoom Phone’s standalone plans.

US & Canada Metered ($10.50/user/month)

The price for Zoom’s lowest-cost entry-level cloud telephony plan starts at $10.50 per user per month (billed annually).

The Metered plan is best suited to businesses with low outbound calling volumes. Inbound calls are included, while outbound calls are charged based on destination and usage. This makes it a practical option for shared phones, reception desks, and employees who make occasional outbound calls.

• Billing model: Inbound calls are included; outbound PSTN calls are billed by destination. At a US rate of $0.0318 per minute, 100 outbound minutes add $3.18.
• Cost threshold: At that rate, Metered reaches the Unlimited subscription price at approximately 173 outbound US minutes per month with annual billing, or 189 minutes with monthly billing. This comparison excludes taxes, fees, and add-ons.

Best for: Phone lines in common areas (e.g., reception areas, warehouses, break rooms) or for specialized staff who handle primarily inbound calls.

US & Canada Unlimited ($16.00/user/month)

This plan is billed annually at $16.00 per user per month; there’s no per-minute billing. It’s the standard choice for small domestic businesses.

• Included features: Unlimited domestic calls within the US and Canada, business SMS/MMS messaging, call queues, multi-level auto-attendants, and voicemail transcription.
• AI features: Includes phone features such as post-call summaries and voicemail task extraction. The accompanying Workplace Basic meeting features have separate limits, including three AI note-taking sessions and three meeting summaries. Group meetings have a 40-minute limit.
• International calling and BYOC: An optional international calling add-on costs $10 per month for eligible licenses and covered destinations. BYOC is a separate configuration: Zoom identifies the Zoom Phone Pro license for bring-your-own-carrier deployments. Contact sales to confirm licensing and carrier requirements.

Current Offer: Zoom currently offers a 7-day free trial of the Unlimited Plan. It includes unlimited calling in the US and Canada for one user license and one phone number, with the option to add seats after the trial expires.

Global Select: Metered and Unlimited

Global Select provides regional phone options for international deployments. Zoom advertises coverage in over 40 countries; confirm the selected country and calling area before purchasing.

• Global Select Unlimited: $264 per user per year with annual billing, equivalent to $22 per month, or $25 per user with monthly billing. Includes a local number and unlimited domestic calling in the selected supported country.
• Global Select Metered: $198 per user per year with annual billing, or $18 per user with monthly billing, equivalent to $16.50 per month. Outbound calling is charged according to applicable usage rates.

Global Select does not make every international call unlimited. Calls outside the included calling area may incur additional charges.

Breakdown of Zoom Workplace Bundles

For businesses that want to consolidate software vendors, Zoom bundles its phone services into its unified Workplace packages:

Zoom Workplace Pro Plus ($20.50/user/month)

The Pro Plus bundle includes unlimited domestic business calls and licenses for Zoom Workplace Pro video conferencing, priced at $20.50 per user per month (billed annually). It also includes key productivity tools like:

• Meetings lasting up to 30 hours for up to 100 participants
• AI-powered conversation summaries and task creation
• 10 GB of cloud storage for recordings

This plan is best for hybrid teams already using Zoom for internal video collaboration that want to add professional business phone lines to their setup under a single subscription.

Zoom Workplace Business Plus ($24.50/user/month)

Business Plus costs $24.50 per user per month with annual billing or $29 per user per month with monthly billing. Checkout supports 1–250 licenses. The bundle includes meetings for up to 300 participants and administrative features such as SSO and managed domains.

• Single sign-on (SSO) and managed domains
• Multi-region storage and media controls
• Unlimited domestic online faxing
• Administrative controls and device management

It’s best for mid-sized companies looking to expand and scale compliance and governance standards within their sales and service departments.

Zoom Phone Add-ons and Additional Costs

Zoom Phone’s subscription price is one part of the total. Add the optional capabilities and calling usage your team actually needs.

• Customer Engagement Pack — $25 per user per month: Formerly called Power Pack, this optional add-on provides enhanced call queue analytics, wallboards, historical reporting, shared SMS workflows, and an expanded desktop experience.
• Additional phone numbers — $5 per number per month: Extra local numbers can support departments or other business needs. Confirm toll-free availability, rental charges, and usage separately.
• International calling add-on — $10 per month: Provides unlimited calling to eligible international destinations on supported plans. Coverage is limited to the countries and regions specified by Zoom, so confirm destination eligibility before purchasing.
• Metered calling: Charges vary by destination and number type. Use Zoom’s current rate card for the countries and landline or mobile numbers your team calls.
• Taxes and applicable fees: The amount depends on factors such as location, services purchased, and exemption status. Review the checkout total rather than applying a universal percentage estimate.
• Subscription and add-on terms: Confirm billing frequency, renewal dates, and the terms for changing or removing each item in your order.

Basic reporting vs. enhanced queue analytics

Zoom’s plan comparison includes supervisor controls and basic real-time reporting. Customer Engagement Pack adds enhanced queue dashboards and reporting capabilities.

Identify the specific dashboard or workflow you need. Whisper and barge should not be presented as features that require the pack.

Related Article

Understanding VoIP Taxes & Fees in 2026

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Zoom Phone: Strengths and Buying Considerations

Reasons to shortlist it

• Teams already using Zoom can evaluate phone and meeting services together.
• Metered and unlimited options accommodate different outbound calling volumes.
• Workplace bundles combine phone service with additional collaboration capabilities.

What to check before buying

• Whether metered or unlimited calling costs less for each user.
• Which enhanced queue, shared SMS, or desktop workflows require Customer Engagement Pack.
• The meeting AI limits attached to the selected plan.
• Support eligibility for your account.
• The specific actions supported by your CRM integration.
• Taxes, usage charges, and the terms for changing licenses or add-ons.

Test your actual call handling and support workflow before committing. A familiar meeting app does not establish how well a phone deployment will fit your business.

Top Zoom Phone Alternatives for 2026

If your business needs run deeper than basic internal video meetings or simple phone extensions, several alternative Unified Communications as a Service (UCaaS) platforms are engineered to solve specialized communication problems.

Zoom Phone vs. Nextiva: Deeper Dive

Zoom came to cloud communications with a video-first mindset and added a phone dialer later. Nextiva, in contrast, was built from the ground up as a voice-first customer experience platform.

Here’s how the two platforms compare in terms of pricing, included features, and contract terms:

👉 Compare Nextiva and Zoom Phone on Capterra.

Key takeaway:

Compare the configuration your team needs, not just the lowest subscription price. Zoom’s Metered plan has a lower starting fee, but outbound usage and optional capabilities change the total. Nextiva’s advanced reporting and customer service tools also depend on the selected product and tier.

Request itemized quotes covering the same users, destinations, messaging requirements, analytics, and integrations. Confirm support access and subscription terms before deciding.

When To Consider Nextiva Instead of Zoom Phone

Nextiva is worth evaluating when your requirements extend beyond business calling to coordinated customer service.

Compare the products and tiers that support your required call routing, shared messaging, reporting, and integrations. Ask Nextiva to demonstrate those workflows and identify which capabilities are included or priced separately.

For a support or sales team, the useful comparison is how agents handle customer conversations—not whether one vendor has more features on a general checklist.

Verdict: Is Zoom Phone Right for You?

Zoom Phone is worth shortlisting if your team already uses Zoom and the calling plans or Workplace bundles fit your needs.

Before choosing, calculate the total for your users, outbound volume, destinations, additional numbers, and optional features. Compare that configuration with a Nextiva quote covering the same requirements.

Zoom Phone Pricing FAQs