The Federal Communications Commission (FCC) recently reported that consumer and business use of VoIP increased by 21 percent during the last calendar year (June 2009 to June 2010). In addition, traditional voices lines saw a decreased of use of 8 percent.

Other impressive statistics regarding VoIP usage:
• Almost 30 percent of residential wireline connections used VoIP
• 77 percent of VoIP subscribers received their service from a cable company
• There are almost 30 million VoIP subscribers in the United States

VoIP is the future of both personal and business communication, but why? VoIP stands for Voice over Internet Protocol. It allows for the transmission of voice calls, faxes, texts and other multimedia communications to be transferred over the internet rather than the public switched telephone network (PSTN.) This main aspect helps streamline communication as well as increase functionality for individual users.

For instance, with business VoIP, users are assigned a toll-free or local telephone number as well as voicemail features such as emailed transcripts of voice mails. Other features include an auto-attendant, call forwarding, automatic phone routing, online faxing, on-hold music, number portability, and virtual directories. As long there is internet access, then the individual can initiate communication sessions including emailing to voice calls to video conferences. These sessions can be initiated because despite the different locations, the contact address or number stays the same for each user. The inter- and multi-functionality of the system can also be integrated with other internet-based communications such as instant messaging through MSN, Google Talk, and Skype. In addition, VoIP can also be used with file sharing software, video conferencing, audio conferencing, and almost any other internet-initiated sessions.

The ability to layer communication technology can increase efficiency and ease. Additionally, phone service providers such as Nextiva, are able to deliver powerful business phone solutions for affordable rates. The increasing popularity of VoIP indicates the success and functionality; it seems that more individuals and businesses will use VoIP in the future.