Does your company have a secret handshake? Probably not, but you may want to think about creating one. Look at any sports team and see the special things they do before, during and after a game. They prepare and celebrate in a way that is unique to them.
I saw one of the best examples of this while I was traveling to New Zealand and witnessed the national rugby team, The All Blacks playing a match. Their ritual of doing the legendary Haka, a native Maori dance before each game is legendary. Paolo Guenzi, an Associate Professor of Marketing, Bocconi University in Milan, Italy states in Harvard Business Review that “It expresses the team’s pride in their heritage and teammates. Neuroscientific research shows that rituals like the Haka trigger feelings of connectivity, timelessness, and meaning, which stimulate mental flow states. These, in turn, reduce anxiety and increase energy and focus.”
This has also been tested by Francesca Gino, associate professor of business administration, at Harvard Business School. He conducted a series of studies and got people to do tasks that caused anxiety. Half the subjects had to perform the stress-inducing task without performing any ritual, while the other half were taught a ritual to carry out before the task. According to Professor Gino, the ritual in itself can be nonsensical. For example, Gino had one ritual in where the participants were asked to draw a picture of how they were feeling, sprinkle salt on the picture and then tear it into five pieces. He reveals that “we saw lower physical arousal and there were real differences in performance, [among those performing the ritual]…Ritual puts you in a mindset of ‘I am going to do this’.”
Rituals in a company are such an important part of any culture. It makes all employees feel like they are part of an exclusive club. Like in sports, it creates a share social identity which drives the team to deliver a better and happier performance.
A company that I worked at had a ritual of giving annually a Mercedes luxury car to the top sales manager. The following year, if another manager won the car, the previous winner had to drive the car to the new winner’s location wherever they were in the country. This ritual gave an incentive not to lose the prize each year since the managers were spread around the U.S. Similarly, top sales performers at Mary Kay Cosmetics are awarded driving privileges of pink Cadillac’s. Some companies ring a gong when a new sale is made.
At Gentle Giant, a Somerville, Mass.-based moving company, they host "The Stadium Run" up and down the stairs at Harvard to highlight its culture of hard work. For this team, it has become a rite of passage ritual for new movers.
Here are rituals every small business owner should add to their company:
- Awards ceremonies. A lot of companies give out prizes for outstanding performances. But, the successful organizations go one step further and give awards for things that are a bit more quirky with some elaborate pomp and circumstance. For example, the "Passing of the Pillars" is an important ritual at Boston Scientific's facility. When an employee has a tough project, they are "awarded" a small two-foot high plaster-of-Paris pillar to show that they have the support other team members.
- Team building exercises. These may be company outings, contests or sports team activities. They can be specific exercises that get them to solve a problem working together. These should be done in an open, creative and non-judgmental environment.
- Celebrations. This can revolve around holidays or birthdays. But, a more effective ritual is to create a company’s unique celebrations: Formal Fridays, Milkshake Monday, Pina- Colada hour, Ice Cream Sandwich day, and Crazy sock or hat day.
Let some of the rituals happen organically from the employees. Observe what the group does naturally and then reinforce them formally. A secret handshake may actually do the trick!
Barry Moltz helps small businesses get unstuck. He applies simple, strategic steps to facilitate change.
Barry has founded and run small businesses with a great deal of success and failure for more than 20 years. He is a small business speaker, radio host and author of four books. As a member of the Entrepreneurship Hall of Fame, he has spoken to audiences of up to 20,000 people. He is a regular guest on business radio and cable TV programming.