According to Pew Research Center’s Internet & American Life Project, almost 25 percent of Americans have used the internet to make a phone call. This is a dramatic increase from past years and seems to indicate that VoIP is here to stay.

VoIP, or Voice over Internet Protocol, utilizes the internet to initiate, sustain and end voice communications. Traditionally, this could only be down over a public switched telephone network (PSTN). The latter tended to be expensive when it came to long-distance or international phone calls and did not offer the multi-fuctionality that VoIP now does. These functions include online faxing, video conferencing, voicemail among other benefits. In addition, VoIP tends to be much cheaper for all those benefits, proving particularly beneficial when it comes to making international phone calls or for businesses who rely on phone communication.

But VoIP has always had these benefits, so why is its popularity increasing now? First off, many of the initial glitches in the technology itself have been worked out. There are less dropped calls ands stronger connections. In addition, the market is less laden with lower quality services, and stronger competitors remain, such as Nextiva, Vonage and Skype. In addition, VoIP services have been integrated more fully with internet in general, increasing functionality and proving more attractive to consumers.

One thing is for sure, VoIP will continue to increase in popularity and in functionality. Individuals and businesses should consider integrating VoIP to both save money and streamline communication. To learn more about VoIP services and how your business can experience the benefits, visit