More than ever, the word unified communications is being used around the world. Businesses, both small and large, are beginning to realize the benefits of unified communications. By moving to a unified communications platform, business owners are able to integrate their communications channels into one. Therefore email, hosted phone systems, instant messaging, web conferencing, and many other communication channels are being integrated into one solution.
By utilizing a unified communications platform, business-owners are able to send a message through one channel and receive a response from another. No longer are businesses required to pay multiple providers for their communication needs. With a unified communications service provider, all communication channels are supported by one company. This means businesses have one bill from one provider for their communication solutions. Because commucation channels are bundled and integrated, a unified communications platform will not only improve efficiency, it would also increase customer satisfaction.