NextOS 3.0 Beta Portal: Frequently Asked Questions
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NextOS 3.0 Beta Portal: Frequently Asked Questions

 

Nextiva has reinvented how businesses manage their phone system with the new NextOS 3.0 Beta portal. Nextiva Office® Administrators now have an entirely redesigned UC interface to utilize that unites functionality and simplicity. Many functions have been streamlined from multi-step, and a sometimes hour-long setup process, to being completed in a few clicks and matter of minutes. 

Frequently Asked Questions

Q: If I log in to the NextOS 3.0 Beta portal, will my account information be there?

A: All of your account information and settings are now available in both the NextOS 3.0 Beta portal and the NextOS 2.0 portal (the previous version). You can log in to either one, at any time, to view and manage all of your current account details.

Q: If I log in to the new NextOS 3.0 Beta portal, will I be able to log in to the NextOS 2.0 portal (the previous version) again?

A: Yup. Every time you log in, you will have the choice to log in to the new NextOS 3.0 Beta portal or the NextOS 2.0 portal (the previous version).

Q: If I save changes to my account in the new NextOS 3.0 Beta portal, will the changes be reflected in the NextOS 2.0 (the previous version) as well?

A: Yes indeed. And vice versa. Every time changes are successfully saved, they will be updated in both portal versions.

Q: If I need help while I am using the NextOS 3.0 Beta portal, where do I go?

A: One of the cool things about the new portal is the XBert tips, which can be found by hovering over the ? icons. Many features also have a video icon, which you can click to watch a tutorial. Or if you can’t find what you need, just call our support team any time at (800) 289-7995 or visit nextiva.com/support.

Q: If I discover a bug or defect in the NextOS 3.0 Beta portal, what should I do?

A: If you find a glitch in the software or simply have an idea for improvement, please send it to beta@nextiva.com. If reporting a bug, please include the web browser (Chrome, Safari, Internet Explorer, etc) you are using.

Q: If I can’t find what I am looking for in the NextOS 3.0 Beta portal, what should I do?

A: If you can’t find a certain feature, please refer to the release notes for NextOS 3.0 Beta to see if the feature has been released. We are still developing the NextOS 3.0 Beta portal, and new features will be added regularly throughout the rest of the year. If you need a feature that is not yet available in the new portal, you can always log in to the NextOS 2.0 portal (the previous version) to manage it.

Q: What do I do if the audio file I have doesn't match your requirements, or if I'm not sure if it does? What's an easy way to record an audio file for a greeting or announcement?

A: The easiest way to create an audio file to use as a personal greeting, or as an announcement for your location or auto attendant, is to simply call your own voicemail and leave it as a message. Make sure you have enabled the Voicemail to Email feature first. This way the message you record will automatically be emailed to you, as an attached audio file. Then you can just upload it in the portal, wherever a greeting or announcement is needed.

We will be adding new features and functionality regularly, and a new user portal will be available in the coming months. We encourage you to continue to log in, explore and familiarize yourself with the new layout and features. 

About the author

Yaniv Masjedi joined Nextiva in 2008 and currently serves as the Vice President of Marketing, focusing on marketing strategies and customer success. He graduated Summa Cum Laude from UCLA.
 

Contact an Amazing Service
Sales Expert
(800) 799-0600

See how Nextiva will transform
the way you communicate.


Contact an Amazing Service
Sales Expert
(800) 799-0600

See how Nextiva will transform
the way you communicate.