Paul Kida has been a member of the Nextiva Support Team since 2010 and now serves as the Onboarding Team Manager.
Voicemail is a very common way for a customer or client to provide you with detailed information about questions, concerns or projects. With so many different things going on in the work place day-to-day, it is expected that at least a few calls might end up in your voicemail box.
When listening to a voicemail from the phone, it is often easy to miss a phone number or not clearly understand an important part of the message. And starting the entire message over just isn’t an efficient way to work. When using the voicemail-to-email feature, incoming messages are sent to your email where you can open the audio file and listen to it on your computer – a feature that saves time and increases your ability to work remotely.
When listening to a voicemail on a deskphone, you may be required to listen the entire message over again just to catch every important detail. If there are account numbers, phone numbers, addresses, or other detailed information being left in the voicemail, you may need to listen to the entire voicemail multiple times in order to catch everything. Listening to your voicemails on your computer gives you a time saving advantage, because you can easily rewind to certain parts of the message in case you missed a detail.
Voicemail-to-email can also help you organize how you will address the voicemail you just received. Certain email programs will let you set up flags and reminders that will ensure you don’t let certain high priority messages fall through the cracks.
And, you have the ability to control the archived messages on your computer so you won't have to worry about a new message pushing an old message out. This way you don’t have to worry about accidentally deleting important information.
Check out the voicemail-to-email feature with any of the Nextiva Office plans. This feature can be set up within minutes on your phone system.