No, it is not illegal to record a phone call in most areas. In many states, it’s legal to record phone calls based on a single-party notification, where you or the caller are aware of the nature of the recorded phone call.

Some states require that both parties on a call need to consent to its recording. Such states include California, Connecticut, Florida, Illinois, Maryland, Massachusetts, Montana, New Hampshire, Pennsylvania, and Washington.

We recommend you review your legal compliance with an attorney that is familiar with business call recording laws. Nextiva can provide the flexibility your business needs while complying with the law.

Recording a VoIP call is easier than recording a call on a cell phone or a traditional phone system. If you use a cloud PBX like Nextiva, you need to turn on the recording options in the online dashboard.

Ensure that you initiate a phone call using your Nextiva account. Account administrations can set up your account to record calls automatically with no further input.

If you place calls using VoIP, it doesn’t matter if your agents use their handsets, or their iPhone or Android phones. You can tailor the setting to suit your business: record incoming calls, high-quality conference calls, and even outbound calls.

Even if you take calls on Nextiva’s business phone app, your calls are recorded for later playback. Since it's built into your VoIP phone service, it's arguably the best call recorder around since it's completely foolproof.

Nextiva stores old recordings of calls across our redundant data centers for up to six months. If you want to keep the recordings, you can download the files using our call recording software. You don't need a special call recording app — it all works within your browser like Google Chrome.

Nextiva saves all recorded calls on our secure servers for up to six months. You can access, play, and download the files using our call recording service. You can even share relevant recordings with agents or managers by email.

This feature makes it easy to browse live and historical recordings. You can search the files by date, caller or agent phone number, tags, duration, and more. You can also quickly filter incoming or outgoing calls by direction.

For long-term storage, authorized users can download call recordings to a Dropbox, Google Drive, or their computer. The recorded call will be in a WAV format, which has excellent audio quality.

Unlike legacy call recording systems, small businesses can benefit from internet call recording within their phone service. This capability saves you time from managing apps and hardware. Established companies can also scale their call centers with robust call recording capabilities.

Here’s a quick overview of why Nextiva’s call recording capabilities are perfect for you:

• Store recorded calls for a rolling six months
• Allow call download or stream-only playback
• Built-in metadata for better organization
• Highly customizable by company administrators
• Listen to HD-quality phone calls
• Zero additional equipment or call recorder apps needed
• Configurable security and access control