As a service provider in the regulated VoIP industry, Nextiva is required to collect federal, state and local government taxes, surcharges and fees. These taxes and fees are location and usage based and will now be itemized on Nextiva invoices.

Monthly invoices, beginning this month, will include the following sections:

  • Subscription Plan Fee – Product price per user and usage charges, where applicable
  • Package Add Ons – Phones, devices and plan upgrades
  • Shipping – Initial order shipping of phones and devices
  • Taxes and Fees – Itemization of federal, state, city and other local taxes, regulatory surcharges and service delivery fees
  • Phone Numbers on Account – A list of all phone and fax numbers on the account
  • Billing Information – Account billing address and payment information

Standard Definitions:

RRF = Regulatory Recovery Fee: The RRF is assessed as a percentage of interstate and international charges. The RRF is intended to recover increased VoIP provider operating cost due to local, state, and federal regulatory compliance. RRF is separate from government taxes and fees. 

E911 = Enhanced 911 is a service that associates a caller’s physical address with their phone number. In case of emergency calls, the caller’s phone line generates an automatic number identification (ANI) signal to the network. The E911 system then routes the number to the appropriate emergency center. This service is supported by a dedicated network that has been built to address E911 call needs from a reliability, capacity and technology standpoint. All VoIP providers, as well as local and state emergency facilities, are responsible for collecting and funding different aspects of the infrastructure that supports this critical service.

USF = Universal Service Fund: Universal service is the principle that all Americans should have access to communications services. The USF assessment is a charge collected by telecommunications carriers for federal and state funds that support the provision of affordable communications services to rural, isolated, and high-cost regions of the country; low-income residential consumers; schools, libraries, and rural health care.

Invoice Modifications

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