According to, American businesses will focus their attention on VoIP as the future of business communication. In fact, it is predicted that 79 percent of businesses will use VoIP in some capacity.

This is a major increase from the end of 2009, when just over 40 percent businesses deployed VoIP technology. Interestingly enough, the increased use of VoIP will occur at the headquarter level rather than new offices.

Analyst David Lemelin was quoted in a statement by with this to say:

“VoIP adopters have a good understanding of the cost savings associated with VOIP, and more have oriented their limited budgets to optimizing efficiency and savings by replacing legacy TDM [time-division multiplexing] voice solutions. With businesses opening up fewer new locations than we have seen in recent years, much of this current investment is occurring at headquarters’ locations, where efficiencies and savings can be maximized.”

This increase in VoIP use will continue despite the economic difficulties of the past few months because of the cost-effectiveness of the VoIP system.

VoIP, or Voice over Internet Protocol, allows for communications, including voice calls, faxes and texts, to be transferred over the internet rather than the public switched telephone network (PSTN).
VoIP stands for Voice over Internet Protocol. It allows for the transmission of voice calls, faxes, texts and other multimedia communications to be transferred over the internet rather than the public switched telephone network (PSTN.)

Users are assigned a local or toll-free number and have the option of variety of features. These features included voicemail, emailed transcripts of voicemails, auto attendant, call forwarding, automatic phone routing, online faxing, on-hold music, number portability, and virtual directories. Users can initiate and participate in a variety of communication sessions, including emailing, voice calls and video conferences. The inter- and multi-functionality of the system can also be integrated with other internet-based communications such as instant messaging through MSN, Google Talk, and Skype. In addition, VoIP can also be used with file sharing software, video conferencing, audio conferencing, and almost any other internet-initiated sessions.