Do your customer service reps waste valuable time frantically searching for information? Do they have to put customers on hold to ask supervisors questions? Or do they end up playing endless “phone tag” with irritated customers?
As a business scales, it’s all too common for its customer service systems to become a mishmash of patched-together apps and information. You add new tools on top of old ones, and your reps have to deal with this “duct-taped” system. That’s frustrating for them—and, ultimately, for your customers.
If your customer service has become needlessly complicated, cloud communications can simplify it all. Here’s how cloud-based systems mean happier customers.