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Rieva Lesonsky

Rieva Lesonsky is CEO of GrowBiz Media, a media and custom content company focusing on small business and entrepreneurship. Email Rieva at rieva@smallbizdaily.com, follow her on Twitter.com/Rieva and visit her website, SmallBizDaily.com, to get the scoop on business trends and sign up for Rieva’s free TrendCast reports.

How to Give Generation Z the Customer Service They Expect | Nextiva Blog

How to Give Generation Z the Customer Service They Expect

By February 14, 2017 No Comments

Sometimes defined as Generation Z, other times as young Millennials, consumers aged 18 to 24 have strong opinions—including a whole new set of expectations about customer service. A new study reveals some trends you need to know about to effectively serve these customers.

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Tuesday Tip: 5 Simple Steps to Using Data for Better Customer Service

By January 24, 2017 No Comments

Customers today have more options than ever before. They can compare your products and services to your competitors at the click of a smartphone button. That means customer service is often the deciding factor in whether you attract and retain a customer—or whether your competitor does.

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Tuesday Tip: How to Simplify Your Customer Service With Cloud Communications

By December 27, 2016 No Comments

Do your customer service reps waste valuable time frantically searching for information? Do they have to put customers on hold to ask supervisors questions? Or do they end up playing endless “phone tag” with irritated customers?

As a business scales, it’s all too common for its customer service systems to become a mishmash of patched-together apps and information. You add new tools on top of old ones, and your reps have to deal with this “duct-taped” system. That’s frustrating for them—and, ultimately, for your customers.

If your customer service has become needlessly complicated, cloud communications can simplify it all. Here’s how cloud-based systems mean happier customers.

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Tuesday Tips: Lead by Example: 5 Ways to Motivate Your Team to Provide Better Customer Service

By October 18, 2016 No Comments

Today’s customers expect standout customer service in every interaction with a business. As customers grow increasingly demanding, good customer service is now a key differentiating factor in whether a prospect returns to your business — or heads over to your competitors. How can you motivate your customer service representatives to continually improve their level of service? Here are five tactics to try.

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Tuesday Tips: The 7 Secrets of Personalized Customer Service

By September 27, 2016 No Comments

In a world where we seem to constantly interact with faceless corporations and cold, glaring screens, your customers are hungry for the personal touch. Personalized customer service is key to differentiating your business from the crowd, attracting customers and turning them into loyal buyers. But providing personal service in today's busy world isn’t easy. A new book by Peter Psichogios, The Seven Personalization Principles: Learn the Principles to Thrive in These Disruptive Times, can help.

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Tuesday Tip: 5 Ways to Improve Your Customer Experience

By August 23, 2016 No Comments

Today, customer service is one part of an overall package called the customer experience (CX for short). CX includes every “touchpoint” at which customers interact with your business, from browsing your website to purchasing your product or service, from post-purchase follow-up to customer service interactions. But what matters most in creating a standout customer experience for your target market?

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