Skip to content
  • Login
  • Support
  • Resources
        • Company

          • Leadership

            Meet our leadership team

          • Nextiva Cares

            See how we care for the community

          • Contact Us

            Get help, support, or just say hello

        • Community

          • Partners Program

            Lean how you can become a partner

          • Events

            See our upcoming events

          • Careers

            Learn about our culture and jobs

        • Nextiva blog icon
          Grow Your Business | Blog & Webinars

          Nextiva is shaping the future of growth for all businesses. Start learning how your company can take everything to the next level.

          Read Blog arrow right icon | Watch Webinars arrow right icon
        • More Tools

          • Everything We Do

            See every product, app, and suite

          • Business Phone Service

            VoIP phone service

          • Sales & Service CRM

            Pipeline and customer management

          • Platform Features

            VoIP, CRM, Live Chat, & Surveys

          • Small Business VoIP

            Worry-free phone service

          • VoIP Phone

            Advanced business VoIP devices

        • Learn & Connect

          • Support Center

            Access our self-help portal

          • Guides & Tutorials

            Find phone and product guides

          • News & Media

            See what people are saying about us

          • International Calling Rates

            See fees for international calling

          • Speed Test

            One-click VoIP readiness test

          • System Status

            Uptime transparency

  • Features

(800) 799-0600 SALES / (800) 285-7995 SUPPORT

Nextiva Blog

Nextiva Blog

(800) 799-0600
Nextiva
  • Products
    • Products

      • Phone System
      • Contact Center
      • Video Meetings
      • Collaboration
      • Mobile App
    • BUILT-IN BUSINESS APPS & TOOLS

      • Sales Tools
      • Service Tools
      • Automation
      • Call Pop
      • Analytics
      • Customer Journey
    • Featured
      Contact Center

      Intelligent cloud contact center for customer service and engagement.

      arrow-right
  • Solutions
    • Most Popular

      • Nextiva App
      • Call Pop
      • NextOS Admin
      • Sales Tools
      • Integrations
      • Amazing Service
    • By Need

      • Voice Analytics
      • Call Center
      • Service Tools
      • Intelligence
      • Automation
      • Professional Services
    • By Audience

      • Small Business
      • Large Business
      • Partners
    • Apps powered by NextOS

  • Why Nextiva
    • Insights

      • Customer Stories

        Our customers love us. They’ll tell you exactly why.

      • Nextiva Network

        99.999% uptime means your business will never miss a beat.

      • Awards

        99.999% uptime means your business will never miss a beat.

    • Nextiva

      • Say Hello to NextOS

        Find out how NextOS will help your business to build, learn, and grow.

      • Why you need NextOS

        Discover the power of the NextOS Platform and how it works.

      • Your Future with NextOS

        See the future of digital business and customer engagement.

  • Pricing
  • Get started
  • Login
  • Support
  • Resources
    • Company

      • Leadership

        Meet our leadership team

      • Nextiva Cares

        See how we care for the community

      • Contact Us

        Get help, support, or just say hello

    • Community

      • Partners Program

        Lean how you can become a partner

      • Events

        See our upcoming events

      • Careers

        Learn about our culture and jobs

    • More Tools

      • Everything We Do

        See every product, app, and suite

      • Business Phone Service

        VoIP phone service

      • Sales & Service CRM

        Pipeline and customer management

      • Platform Features

        VoIP, CRM, Live Chat, & Surveys

      • Small Business VoIP

        Worry-free phone service

      • VoIP Phone

        Advanced business VoIP devices

    • Learn & Connect

      • Support Center

        Access our self-help portal

      • Guides & Tutorials

        Find phone and product guides

      • News & Media

        See what people are saying about us

      • International Calling Rates

        See fees for international calling

      • Speed Test

        One-click VoIP readiness test

      • System Status

        Uptime transparency

  • Features
  • Mobile Widget Area
    • (800) 799-0600 SALES / (800) 285-7995 SUPPORT

  • Login
  • Support
  • Resources
        • Company

          • Leadership

            Meet our leadership team

          • Nextiva Cares

            See how we care for the community

          • Contact Us

            Get help, support, or just say hello

        • Community

          • Partners Program

            Lean how you can become a partner

          • Events

            See our upcoming events

          • Careers

            Learn about our culture and jobs

        • Nextiva blog icon
          Grow Your Business | Blog & Webinars

          Nextiva is shaping the future of growth for all businesses. Start learning how your company can take everything to the next level.

          Read Blog arrow right icon | Watch Webinars arrow right icon
        • More Tools

          • Everything We Do

            See every product, app, and suite

          • Business Phone Service

            VoIP phone service

          • Sales & Service CRM

            Pipeline and customer management

          • Platform Features

            VoIP, CRM, Live Chat, & Surveys

          • Small Business VoIP

            Worry-free phone service

          • VoIP Phone

            Advanced business VoIP devices

        • Learn & Connect

          • Support Center

            Access our self-help portal

          • Guides & Tutorials

            Find phone and product guides

          • News & Media

            See what people are saying about us

          • International Calling Rates

            See fees for international calling

          • Speed Test

            One-click VoIP readiness test

          • System Status

            Uptime transparency

  • Features

(800) 799-0600 SALES / (800) 285-7995 SUPPORT

  • BLOG
  • Customer Experience
  • Business Communication
  • Leadership
  • Productivity
  • Marketing & Sales
  • Product Updates
  • VoIP & VoIP Phones
CRM call center software

March 01

CRM vs. Call Center Software: 8 Differences Every Business Leader Must Know
Top Customer Service Trends - Updated for 2020 - Featured Image

December 24

12 Customer Service Trends Every CX Leader Must Know
Call Center Features - Featured Image

October 25

Moving to VoIP? Test these 33 Call Center Phone System Features
Downsides of Working Remotely

October 08

10 Ways to Identify (and Lose) Bad Customers

Become a better business

Nextiva Become-a-Better-Business
Nextiva Blog

Nextiva is shaping the future of growth for all businesses. Start learning how your business can take everything to the next level.

Go learn

Products
  • What’s New?
  • Commercial Phone Service
  • Business Phone Service
  • Small Business Phone System
  • Small Business VoIP
  • Cloud PBX
  • VoIP Call Center
  • VoIP Phones
  • Inbound Call Center
  • All Products
Community
  • Support
  • Newsletter
  • News & Media
  • Partners
  • Events
  • Webinars
Company
  • Contact Us
  • Leadership
  • Nextiva Cares
  • Careers – WE’RE HIRING
  • System Status

  • Legal
  • Privacy Policy
  • Security Policy
  • Patents
  • Sitemap

Nextiva is the #1 Rated Business Phone System.
Copyright 2022 Nextiva, All Rights Reserved.