Browsing Articles Written by

Alejandra Romo

How to keep your brain sharp

How To Keep Your Brain Sharp Past The 3pm Slump

By June 18, 2018 No Comments

We’ve all been there. We look over at the clock and the minute and hour hands seem to be moving along slower than molasses on a cold winter’s day. We can’t seem to focus, we continue to nod off, and nothing we are producing for work seems to be right.

Congratulations, you’ve hit the 3pm slump! Don’t worry though, due to our sleep patterns it’s completely normal to feel tired in the late afternoon. If you’re looking to help prevent its effects on your body here are 10 key tips to help you beat the mid-afternoon slump.

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How to Be Professional on Social Media

How to be Professional on Social Media

By June 12, 2018 No Comments

Most of us have been using social media in our personal lives for years and even decades, to connect with family and friends, to share our views on the world, and to find new content that we’ll love.

Personal social media accounts are relatively straightforward — you can handle them pretty much however you want, and you can also choose to disengage with them entirely or take breaks from using your accounts.

But when it comes to social media for your business, the stakes are higher.

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Nextiva Cares Volunteers with ALS Association and Arizonans for Children

By May 31, 2018 No Comments

For the last few months Nextiva Cares has partnered and dedicated time to more than one philanthropic event. For four years, Nextiva has had a special partnership with the ALS Association. The ALS Association is the only national non-profit organization that is helping the fight against Lou Gehrig’s Disease. The association strives to build hope and enhance the quality of life for the individuals who struggle with the incurable disease, while aggressively searching for new treatments. Nextiva has contributed to ALS through volunteer support and financial charity to help their research efforts.

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How to Prevent Bad Customer Service

How to Prevent Bad Customer Service

By May 9, 2018 No Comments

When you think customer service multiple phrases probably come to mind.

For example: 

avoid bad customer service

“How can I help you today?” 

“The customer is always right”

“We understand you are upset…”

“We are here to help!”

The list of commonly used phrases could probably go on for days. We’ve heard them when at restaurants, retail stores, paying the bills – basically everywhere. Customer service is embedded into the DNA of every business (except probably the DMV), and should be handled with the highest regard. It’s far too often overlooked and can severely negative affect a business if not prioritized and executed effectively. Did you know that it takes twelve positive experiences to make up for one unresolved negative experience? Throw in the fact that bad customer service spreads quicker and reaches about 2 times as many ears than a positive experience. With statistics like this, you might want to rethink your business’ customer service strategy, if you haven’t done so already.

Nextiva understands that offering prime customer service along with prime products generates an unbeatable company. Amazing Service is at the foundation of our culture, but it was only attained through trial and error.

So buckle up —we’re about to make your life easier and help your business grow faster with these top customer service mistakes you should avoid.

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Nextiva Hits the Ground Running for Pat's Run

Nextiva Hits the Ground Running for Pat’s Run

By April 23, 2018 No Comments

This April, Nextiva Cares was excited to partner with and dedicate time to more than one philanthropic event. On April 3rd, for the second year Nextiva participated with and donated to Arizona Gives Day, an annual 24-hour online giving campaign that takes place the first Tuesday of April, with members of the Alliance of Arizona Nonprofits as participating organizations.

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