Browsing Date

May 2011

Dramatic Increase in VOIP Adoption amongst Businesses

By May 25, 2011 No Comments

According to Dan Sachar of Inzenka, a management consultancy firm, IP telephony adoption has increased 59 percent around small to medium-sized companies just over the last two years.

The study included 700 small and medium sized businesses and notes the potential for businesses employing 20 to 50 people. Larger businesses with over 500 employees generally already use IP technology (43 percent.) Even smaller businesses, with just five to 19 employees, are the firms less likely to currently use IP telephony. However, the survey also found that two-thirds of businesses with 20 to 100 employees plan on integrating IP telephony within the next two years.

IP telephony allows for more streamlined, efficient and more affordable communication by utilizing the internet. Voice calls, video conferencing, email and instant messaging can all be better integrated with one another if voice calls are transferred to an online method. In addition, businesses who frequently make long-distance or international calls can save a substantial amount of money but integrating IP telephony. Most systems can be set up with little to no additional equipment to make existing communication systems work with IP technology. Most IP telephony providers, such as Nextiva, offer a variety of plans and support systems for businesses looking to make the change.

It is inevitable that IP telephony is the future of business communication.


SIP Assessment

By May 8, 2011 No Comments

Many small- and medium-sized businesses are starting to employ SIP to lower costs while simultaneously streamlining communication. When making the jump from traditional business communication to VOIP and SIP, there are several aspects to consider: cost, quality, support, solutions and standards.

Currently, SIP trunking costs are much lower than traditional use – up to 70%. That is because SIP utilizes a strong internet connection,which most businesses already have, to make calls, even long-distance and international ones, at a much lower cost. The converging qualities of internet use, including voice, data and video, can reduce the need the for separate lines, while improving communication. In addition, call forwarding, caller ID, and voicemails come at a lower cost or free when using SIP, unlike with landlines. Furthermore, there is little, if any, additional equipment needed to utilize SIP in a business setting.

When SIP was first implemented, the quality varied. Weaker internet signals meant interference, lagging and even dropped calls. However, with quality providers, such as Nextiva, the quality of service can be improved and users will not notice a difference between traditional use and SIP. (Nextiva also offers excellent customer support and availability.)

As far as solutions go, SIP users have an array of options with Nextiva. These range from utilizing equipment already in the office and integrating it with SIP or overhauling the system completely. It also means a range of communication options, including but not limited to: a toll-free/local number, video conferencing, voicemail to email feature, auto-attendant, music on hold, online faxing, and number portability. These solutions can be integrated all at once or at different times, depending on what the users would like.

Again, Nextiva offers award winning customer service to help with the integration of SIP and an array of online guides and troubleshooting. Whether it is interoperability issues or knowing how to set up a voicemail account, Nextiva has one covered.

Furthermore, the service will meet the highest standard with a thorough testing before the system is implemented to ensure that it works for the business before using the system with customers.

Implementing SIP is the best way for businesses to save money in these hard economic times while improving business communication.


An Overview Of SIP Trunking

By May 8, 2011 No Comments

With the economic crisis still looming, it is important to look for ways to cut business costs. And the best way to do this is to save money by utilizing technological advancements while streamlining communication. SIP, or Session Initiated Protocol, is a type of Voice over Internet Protocol, can help lower business costs.

Traditionally, businesses have used the same landline connection as homes, which relies on PSTN (Public Switched Telephone Network) and costs can be expensive for those who regularly make long-distance or international calls. In addition, these land lines usually charge for call waiting, call forwarding and voicemails. Furthermore, landlines cannot integrate other forms of communication, such as internet browsing, multimedia (such as video conferencing,) email or instant messaging.

If parties on either end of the communication session are using SIP, costs can be extremely low (especially with a company such as Nextiva), and are still lower than traditional land line use if just one party is using SIP.

There are some requirements for efficient SIP use. First of all, the more people using SIP within the business, the better the internet connection one should have (definitely not dial up!). However, many businesses already use a strong internet connection and also pay for landlines, but now they can reduce costs by just using the former option.

Many new phone systems can already accommodate SIP usage, and many providers can integrate old systems with SIP usage, so start-up costs are less expensive. Businesses can also utilize SIP with the following benefits: a toll-free/local number, voicemail to email feature, auto-attendant, music on hold, online faxing, and number portability. SIP can be tailored for specific needs at the fraction of the cost of old communication systems.

For business owners, SIP is the future of communication and should be integrated as soon as possible. Businesses with on-premise PBX systems, both analog and VoIP, should consider Nextiva’s PBX SIP Trunking services. While many businesses use VoIP as their primary means of telephone communication on a daily basis, there still remains a group of people that are hesitant when it comes to VoIP. In the early days of Voice over IP, some people believed that the technology was not ready to handle the “heat”. Well, we are glad to say that VoIP has evolved and is now a “must” for business owners. In terms of trunk lines for a PBX system, VoIP is affordable, delivers great call quality and reliability.


How VOIP Works

By May 8, 2011 No Comments

There are a lot of tech-heavy terms thrown out there in recent years, including VOIP. VOIP stands for voice over internet protocol, meaning that voice communication occurs over a wireless internet connection, rather PSTN. PSTN stands for public switched telephone network, which is circuit based system that traditional landlines utilize to make voice calls.

Generally, using the internet communication is more affordable and allows for a wide range of options that are not open to traditional landline users, especially with providers such as Nextiva. VOIP calls can be made from computer to computer, or from phone to computer or any other combination as long at there is VOIP software. VOIP use also allows for repeat dial, return call, call waiting and call transfer – these things usually cost the user money.

VOIP uses the same internet protocol as email and other communication techniques. Generally, voice calls are converted to transmit over the internet and then reassembled on the other end. There is no additional equipment needed and thus, the user saves money. There are some downsides – the quality of the calls depends on the strength of the internet connection, which may cause lag or interference. This is reduced with a stronger internet connection.

Businesses can also utilize VOIP with the following benefits: a toll-free/local number, voicemail to email feature, auto-attendant, music on hold, online faxing, and number portability. VOIP also offers cost cutting for users who regularly make long-distance or international calls.

VOIP is the future so look into it for personal and business use today!


Homes Go Wireless

By May 8, 2011 No Comments

The Centers for Disease Control and Prevention recently released a report that indicates that one in four American homes are now using wireless phones exclusively, rather than depending on the traditional landlines. In fact, the number is eight times what is was six years and varies over state and region. For instance, families in the Northeast are using wireless phones exclusively less than other states.

As a frame of reference, only about 13 percent of homes are exclusively using landlines. There are many reasons for this switch. Many people use wireless phones because of the array of easy-to-use features, including voicemail, call forwarding, and texting, which don’t automatically come with landlines. In addition, cell phones are obviously mobile and have affordable long-distance calling plans. The change to the exclusive use of cell phones probably stems from the convenience of just having to use or call just one number, rather than switching from phone to phone. Furthermore, cell phones and numbers can be easily transferred or moved, whereas landlines do not have the ease of this option. One can easily switch one’s cell phone on and off, depending on whether they want to receive calls and each member of the family can have their own phone to communicate with. Traditionally, multiple land lines would have to be purchased, upping cost and inconvenience.

Cell phones, especially smart phones, offer even more options that traditional land lines do not, including access to the internet and email, a variety of apps and instant messaging, condensing communication techniques.