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June 2010

Nextiva VoIP Phone Reviews: Cisco SPA502G

By June 28, 2010 No Comments

Cisco SPA502G Review

Cisco SPA502G

The Cisco SPA502G provides a dependable, affordable and feature rich experience ideal for home-based or small business use. As a full featured, single line business-class IP phone the 502G supports Power over Ethernet and features a monochromatic backlit display that is not only esthetically pleasing but also provides a user friendly platform for many on-screen applications.

The phone effortlessly connects directly to a VoIP service provider or to an IP private branch exchange while providing dual switched Ethernet ports for enhanced connectivity. Wideband audio enables unsurpassed call clarity and enhanced speaker quality.

Not only does the SPA502G support up to two SPA 500 series expansion modules, adding up to 64 additional buttons, but it also supports both SIP and Smart Phone Control Protocols with the Cisco Unified Communications 500 series for Small Business.

As a small business IP phone, the SPA502G features hundreds of configurable service parameters and also supports productivity-enhancing features such as VoiceView Express and Cisco XML applications.
The phone uses the standard encryption protocols to perform highly secure remote provisioning and heighted security upgrades.

Cisco SPA502G Features and Benefits Overview:

• One voice line
• One SIP registration
• Line status: active line indication, with name and number
• Menu-driven user interface
• Speakerphone
• Call hold
• Music on hold
• Call waiting
• Caller ID name and number
• Outbound caller ID blocking
• Call transfer: attended and blind
• Three-way call conferencing with local mixing
• Multiparty conferencing via external conference bridge
• Automatic redial of last calling and last called numbers
• On-hook dialing
• Call back on busy
• Call blocking: anonymous and selective
• Call forwarding: unconditional, no answer, on busy
• Hot line and warm line automatic calling
• Call logs (60 entries each): made, answered, and missed calls
• Redial from call logs
• Personal directory with auto-dial (100 entries)
• Do not disturb
• Digits dialed with number auto-completion
• Anonymous caller blocking
• Uniform Resource Identifier (URI) (IP) dialing support (vanity numbers)
• On-hook default audio configuration (speakerphone and headset)
• Multiple ring tones
• Called number with directory name matching
• Ability to call number using name: directory matching or via caller ID
• Subsequent incoming calls show calling name and number
• Date and time with support for intelligent daylight savings
• Call start time stored in call logs
• Call timer
• Name and identity (text) displayed at startup
• Distinctive ringing based on calling and called number
• 10 user-downloadable ring tones
• Speed dialing, eight entries
• Configurable dial/numbering plan support
• Group paging
• Network Address Translation (NAT) Traversal, including Simple Traversal of UDP Through NATs (STUN) support
• DNS SRV and multiple A records for proxy lookup and proxy redundancy
• Syslog, debug, report generation, and event logging
• Highly secure call encrypted voice communications support
• Built-in web server for administration and configuration with multiple security levels
• Automated remote provisioning, multiple methods; up to 256-bit encryption (HTTP, HTTPS, Trivial File Transfer Protocol [TFTP])
• Option to require administrator password to reset unit to factory defaults

Cisco SPA502G Hardware Features

• Pixel-based display: 128 x 64 monochrome LCD graphical display with backlight
• Dedicated illuminated buttons for:
o – Audio mute on/off
o – Headset on/off
o – Speakerphone on/off
• 4-way rocking directional knob for menu navigation
• Voicemail message waiting indicator (VMWI) light
• Voicemail message retrieval button
• Dedicated hold button
• Settings button for access to feature, setup, and configuration menus
• Volume control rocking up/down knob controls handset, headset, speaker, ringer
• Standard 12-button dialing pad
• High-quality handset and cradle
• Built-in high-quality microphone and speaker
• Headset jack: 2.5 mm
• LED test function
• Two Ethernet ports with integrated Ethernet switch: 10/100BASE-T RJ-45
• 802.3af-compliant PoE
• Optional 5 VDC universal (100-240V) switching; power supply is ordered separately (Cisco PA100)
Security Features
• Password-protected system, preset to factory default
• Password-protected access to administrator and user-level features
• HTTPS with factory-installed client certificate
• HTTP digest: encrypted authentication via MD5 (RFC 1321)
• Up to 256-bit Advanced Encryption Standard (AES) encryption
• SIP over Transport Layer Security (TLS)
• Secure Real-Time Transport Protocol (SRTP)


Nextiva VoIP Phone Reviews: Polycom SoundPoint IP 670

By June 28, 2010 No Comments

Polycom SoundPoint IP 670 Review by Nextiva

Polycom SoundPoint IP 670

The Polycom SoundPoint IP 670 provides unsurpassed voice quality with Gigabit Ethernet connectivity. Busy business professionals will appreciate the vivid color interface that allows for easier navigation and viewing, along with a heightened level of productivity.
Like many Polycom products, the SoundPoint IP 670 boasts revolutionary HD voice that provides lifelike clarity on every call. The patented Acoustic Clarity technology enables noise reduction and echo-free sound along with high quality voice reproduction.
The SoundPoint IP 670 features a large, color backlit display capable of supporting many 3rd party applications and a visually pleasing user experience. On its own the phone provides up to 6 lines, however, can effortlessly expand to support 34 additional lines when equipped with Expansion Modules.

Polycom SoundPoint IP 670 Features and Benefits Overview:

• Backlit 320 x 160 pixel color display delivers a rich visual experience
• Unparalleled voice quality and clarity that makes every call efficient and productive
• Integrated GigE support that future-proofs your network infrastructure investment
• A color interface platform for accessing applications, such as the Polycom Productivity Suite and third-party applications
• Advanced SIP functionality, including shared lines, busy lamp field, and presence
• Broad and robust interoperability with a broad array of SIP call control platforms for open choices and simplified provisioning and support


Nextiva Helps Save Money and Gain Efficiency

By June 27, 2010 No Comments

Sharperoo improves business-wide communications and gains efficiency with Nextiva’s mobile hosted telephony platform.

Sharperoo, a meeting place for contractors and homeowners, is experiencing the countless benefits of Nextiva’s business VoIP and virtual phone services. Sharperoo is the leading online directory of contractors throughout the United States. has over 1 million profiles of contractors throughout the United States and a mission to deliver the latest information and user-driven reviews of contractors. With offices scattered throughout the United States and a large number mobile employees, Nextiva Office VoIP is able to efficiently connect Sharperoo’s team and customers regardless of their location.

When Brad Stephenson of Sharperoo was evaluating business phone systems, he knew Sharperoo required a professional phone solution that would streamline communications as well as one that’s rich in features. “We wanted a phone system that would allow us to communicate more effectively and provide us with the consistent, professional image we deserve. Nextiva’s virtual phone system has made it simple to configure and manage the vast array of features and has been of great value for Sharperoo, said Stephenson.”

Nextiva Office combines a full-featured business phone system with unlimited calling and online fax functionality. Nextiva Office is competitively priced with a, flat, fixed monthly fee, no contracts and no setup costs. Nextiva has differentiated its VoIP phone service from the competition by offering a high quality service, Amazing Support™ and low prices.

Nextiva’s online interface for managing its phone service requires minimal technical knowledge and enables business owners to control their phone system from anywhere in the world. Nextiva customers, including Sharperoo, can easily modify their phone line settings and forwarding rules. As the Sharperoo team expands, new employees are easily incorporated to the Nextiva phone system with the click of a mouse.

“Communication is essential for Sharperoo. In six months of using Nextiva, we are able to deliver better service to our users and connect with our employees, regardless of location. With the price so low, yet the quality of service so great, I refer businesses to Nextiva nearly every day.”


Nextiva Reviews The Cisco SPA504G

By June 25, 2010 No Comments

Cisco SPA 504G 4-line VoIP Phone


Cisco is a popular hardware manufacturer for the enterprise. Some may not know that Cisco manufactures phones for small businesses as well. With its acquisition of Linksys, Cisco has recently released an entire line of small business VoIP phones, the Cisco SPA500 series. Cisco's new Small Business Pro Services of IP phones includes the following models:

Cisco SPA 501G
Cisco SPA 502G
Cisco SPA 504G
Cisco SPA 508G
Cisco SPA 509G
Cisco SPA 525G

The Cisco SPA 500G series phones are the successors to Linksys' popular SPA9XX series IP phones.
This review will be dedicated to the Cisco SPA504G model for a few reasons. Based on Nextiva's sales data, the Cisco SPA504G is one of the top selling phones and a direct successor to Cisco SPA942 phone, a Nextiva top 5 selling VoIP phone in 2008 and 2009.

Small businesses are sure to enjoy the rich features, on-screen applications and simplistic style of the Cisco SPA504G 4-line IP Phone. Not only is the phone affordably priced, reliable and user friendly but also provides Bluetooth capabilities and HD voice quality for unmatched clarity.

Much like Cisco’s entire SPA500 line, the SPA504G is engineered to be easy to use in a small business environment. The on-screen indicator lights let users know when they have messages or calls waiting, and underneath the backlight monochrome screen are four buttons programmed to control the displayed soft keys. The features and access functions of each soft key change based on the current usage of the phone. In addition to the soft keys there are four additional keys that can be used for speed dial or other customizable functions. Users will also find dedicated hard keys for business related functions such as voicemail, hard and call transfer.

For enhanced productivity, the SPA504G offers 2 switch ports that allow users to connect both the phone and their computers to a network using a single Ethernet cable. Advanced memory functions allow the phone to maintain their existing profiles and settings each time the phone is plugged into a any outlet on the company network – perfect for employees on the go.

Cisco SPA504G Business VoIP Phone Features and Benefits

• Supports four phone lines
• Full-duplex Speakerphone, headset, message waiting indicator, dynamic softkeys for phone functions
• 4-way navigation key to easily scroll through phone features, call history directories, and on phone applications
• Dedicated buttons for Mute, Headset, Speakerphone, Volume, Hold, Menu settings and Voicemail access
• Integrated Ethernet switch port to connect a computer and reduce cable cost
• HD Voice for unsurpassed voice clarity and enhanced speaker quality
• Support for up to two Cisco SPA500S Expansion Modules, which provide an additional 64 phone lines
• Monochrome backlit display for ease of use, aesthetics, and on-screen applications
• Paper label for bottom four line buttons
• Supports both Session Initiation Protocol (SIP) and Smart Phone Control Protocol (SPCP)
• A standard 90-day software warranty and 12-month hardware warranty


Nextiva Reviews The Polycom SoundStation IP 5000

By June 24, 2010 No Comments

Polycom SoundStation IP 5000 Review

Review of Polycom IP5000 VoIP Phone (source -

Much like the entire Polycom SoundStation line, the Polycom SoundStation IP 5000 Conference Phone delivers crystal clear sound, ideal for small to mid-sized conference rooms. The IP 5000 comes equipped with Polycom’s patented HD Voice technology, SIP interoperability and a 7 foot microphone pickup range capable of distinguishing between 6 participants with ease.

The IP 5000 provides full-duplex technology capable of eliminating echo and distortion and 3 advanced microphones sensitive enough to pick up participants from up to 7 feet away.

Advanced IP conference phone with Polycom HD Voice™ clarity, designed for small conference rooms and executive offices

• Polycom HD Voice technology for outstanding clarity
• 7-foot (2.1-meter) microphone pickup range
• Designed for executive offices and conference rooms with up to 6 participants
• Strong performance at an affordable price
• Interoperable with leading SIP-based IP PBX and Softswitch platforms

Additional Polycom SoundStation IP 5000 Features and Benefits

• Polycom HD Voice technology makes your conference calls sound amazingly clear and life-like
• Patented Polycom Acoustic Clarity™ technology delivers the best conference phone experience with no compromises
• 7-foot microphone pickup and a small footprint designed for executive offices and smaller conference rooms with up to 6 participants
• The most feature-rich family of IP conference phones available, with advanced call handing, security, and provisioning features
• Compatible with a broad array of SIP call platforms to maximize voice quality and feature availability while simplifying management and administration
• High-resolution display enables robust call status, on-board configurability and multi-language support
• Integrated Power over Ethernet (PoE) for easy installation. Optional AC Power Kit also available
• Resists interference from mobile phones and other wireless devices while delivering clear voice conferencing with no distractions


Nextiva Reviews The Grandstream GXP285

By June 24, 2010 No Comments

Grandstream GXP285
Grandstream GXP 285 VoIP Phone (source=

The Grandstream GXP285 offers advanced sound quality and supports a great deal of advanced telephony features such as hold, mute, transfer, forward, conference calling, XML customization, auto dial, click-to-call, customized ring tones and fail over support.

Smaller businesses will not only appreciate the cost efficiencies of the single line SIP telephone with dual 10/100M Ethernet ports but they will also favor the integrated Power-over-Ethernet and full duplex speakerphone with built in echo cancellation. The 2 line appearance allows for 2 calls simultaneously and 3 XML programmable soft keys make for easy customization.

Grandstream GXP285 Overview:

The Grandstream GXP285 VoIP phone comes with the following features and functions:

♣ 1 SIP line
♣ HD Voice in handset and speakerphone
♣ Dual 10/100 PoE ports
♣ 128×32 graphical LCD with multi language support
♣ Full duplex speakerphone
♣ 2 line appearances
♣ 3 context sensitive soft keys
♣ XML support
♣ Headset jack
♣ Broad IP PBX interoperability
♣ Advanced telephony features: mute, hold, transfer, forward, 3-way conference, auto-dial, auto-answer, click-to-dial, downloadable ringtones.


Benefits of a Feature Rich Business Phone System

By June 18, 2010 No Comments

Small enterprise owners often anticipate business growth and expansion, in order to keep pace with such expectations it is essential to secure a flexible and scalable telecommunications system. Electing to deploy a hosted VoIP solution not only provides a wide variety of tools and features uniquely designed to bolster productivity and efficiency while working to greatly enhance corporate imagery.

A hosted VoIP solution enables smaller organizations to leverage the same great feature sets as enterprise sized organizations for a fraction of the price of conventional phone service. The ease of use and enhanced manageability of a VoIP system enables employees and clients to remain connected regardless of geographical location. Hosted VoIP PBXs come equipped with intelligent call properties effortlessly allowing multiple callers to be routed between departments or sub listings at any office on the company VoIP network. The popular automated attendant feature available on most VoIP systems provides many great attributes such as dial-by-name and call hold music.

Business professionals on the go will appreciate the extreme freedom and flexibility offered on a VoIP platform as it allows them access to the entire corporate telecommunications system from any geographic location that maintains Internet connectivity. The Find Me – Follow Me feature of a VoIP PBX has rapidly becoming one of it’s most praised features as it allows unanswered calls to be effortlessly redirected to each of the intended recipients available numbers until the call is answered or the voicemail option is executed.

Much like every great business-driven communications system, VoIP offers features such as call waiting, hold music, enhanced voicemail, fax to email notification, call conferencing and hunt groups.

While it is true that most PBX systems are expandable, a VoIP PBX is fully scalable at little to no cost. Any number of extensions can be added or deleted virtually with ease.