Business VoIP
Help your business grow with Nextiva's VoIP technologies – all for hundreds or even thousands of dollars less per year than your old business service provider.
Everything you know about business VoIP communications is about to change.
The NextOS VoIP communications platform from Nextiva takes your business phone service to a whole new level.
- Simple, bundled packages you thought were only available to large enterprises
- Technology-enabled productivity previously exclusive to users of global telecoms
- Flexible services you don't typically find from a small business provider
Now it's all within your reach - at the same affordable prices you trust from Nextiva.
NextOS unified communications technology is a revolutionary hosted business telephone system that allows you to conduct your business from anywhere. The technology platform is a global, state-of-the-art telecommunications infrastructure that supports 16 of the largest 25 global telecom companies and delivers the most flexible feature set any business could need - from small firms to large call center environments. In addition, it is powered by:
- The world's leading VoIP communications technology
- 150 expert telecom engineers
- Adoption by 5 million businesses and 20 million consumers globally
Nextiva is the central connection for your business communications. Find the plan to support your business growth.
Nextiva "front office" solutions provide a range of options for small and emerging businesses that require easy to use tools for managing and controlling incoming business calls. These include Auto Attendant and Receptionist Family.
Auto Attendant:
The Nextiva Automated Attendant is a flexible, powerful, front-office tool that acts as an automated receptionist for your customers. Callers receive a professional greeting and routing options that allow them to reach the correct destination, improving your efficiency and customer satisfaction. Key features include flexible routing options, professional greetings, and skills-based routing for call centers.
Nextiva Office Receptionist Family:
The Nextiva Receptionist is an industry-leading hosted attendant console for use by receptionists or operators who manage and screen inbound calls. The easy to use interface is designed to follow the natural workflow of a call from the top to the bottom of the screen.
The Nextiva Receptionist comes in three editions and can be added to Nextiva VoIP Business or Call Center Plans.
- Office Receptionist Pro: supports up to 8 employee lines
- Office Receptionist Premium: supports up to 30 employee lines
- Office Receptionist Enterprise: supports unlimited employee lines
With Nextiva Hosted PBX and SIP Trunking, you no longer need to worry about the significant cost to manage and maintain premises communications systems. You can focus on your core business and as your business VoIP provider; we'll deliver your communications solution. With state-of-the-art features, easy support for mobile, remote, and home employees, and built-in Video, Conferencing, Call Center, and Unified Messaging functionality, this solution gives businesses great power and productivity across any type of phone or location.
Nextiva hosted PBX/IP Centrex includes:
- Nextiva Business Telephony and Trunking features and functionality
- Nextiva integrated Call Center, Conferencing, and Unified Messaging functionality
- "Work Anywhere" integration with business mobiles using Nextiva Anywhere
- Built-in Video Telephony and Video Business services using Nextiva Multimedia Integration with enterprise applications such as CRM, ERP, and vertical applications
Hosted Hybrid Key Systems
Nextiva's hosted hybrid key system implementation is a set of capabilities targeted at the small business market. The Nextiva platform is configured to provide basic communications that mimic a customer premise based Key or Hybrid Key system. The economic benefits of a key system can be realized by the end business with the advantages of a hosted service. Additionally, the Service Provider can provide a complete solution to the end business rather than the basic POTS line service that is used when interworking to a premise based Key System. Finally, a Nextiva Hosted Hybrid Key System offers the end customer and Service provider the opportunity for more advanced services not available on traditional key systems such as Nextiva Anywhere, remote Service Control, and desktop application integration through the Nextiva Assistant Enterprise toolbar.
SIP Trunking
SIP Trunking, also known as Business Connectivity, provides SIP-based network services to interconnect customer premises equipment (CPE), including time division multiplexing (TDM) PBXs, key telephone systems (KTS), and IP PBXs with public switched telephone network (PSTN) voice services.
Connectivity with TDM PBXs and key telephone systems is provided with an integrated access device (IAD) that converts SIP/VoIP to a traditional TDM interface such as integrated services digital network (ISDN) primary rate interface (PRI), or analog foreign exchange station (FXS) lines.
With SIP trunking services, you can still keep their existing on-premise PBX in place, and get the additional benefits of enhanced Hosted PBX features and functionality without immediately undergoing a transition to a fully hosted offering. It's truly the best of both worlds for your business.
Nextiva has a complete suite of mobile solutions designed for current 2G/3G mobile operators as well as future 4G deployments. Our 2G/3G solutions include:
- Mobile Office: An all-mobile "IP Centrex" solution focused on the micro-enterprise.
- Mobile Enterprise: A combined IP Centrex plus mobile solutions that integrate your mobile or virtual workers with office workers.
- Mobile Trunk: A solution that extends premise-PBX features and policies to mobile devices.
For these solutions, Nextiva leverages its Session Continuity Function (SCF) and Mobile Manager (MM) platforms to provide a superior calling experience by integrating with the mobile operator network using SS7 and IMS. Also targeted at 2G/3G operators, Nextiva delivers a consumer One Number service that integrates a PC Softphone with mobile voice, video and SMS.
Nextiva Anywhere™
Nextiva Anywhere™ provides fixed-mobile convergence (FMC) services today without additional equipment. Nextiva Anywhere extends the features of a desk phone to any other fixed or mobile device, regardless of the network or handset manufacturer.
Only one business number is now needed - your customers dial one number and can reach the employee you define on any phone the user chooses, for example a desk phone, a cell phone, and/or a soft phone can ring simultaneously. Live voice calls can be moved from one device to another without hanging up and of course users can use all their business features regardless of which device they use to answer calls.
Mobile PBX/IP Centrex
Mobile PBX allows mobile and converged operators to deliver enterprise-class PBX features on today's 2G, 2.5G 3G, and 4G mobile handsets, providing a mobile "PBX extension" experience. Working seamlessly with Nextiva's-hosted PBX and Business Connectivity offerings, Mobile PBX can be deployed to support an enterprise workforce with only mobile phones or an enterprise with a combination of mobile extensions and fixed extensions-from PBXs, IP PBXs, and hosted IP phones.
Hosted call centers from Nextiva provides a single platform that supports your business environment, from individuals and small groups who may only need simple call distribution and queuing features, to large formal call centers that need complex call distribution, Auto Attendants, desktop clients and advanced reporting on queues and agents.
Virtually every business can benefit from call center services, whether it is a small business queuing calls for a receptionist, a wholesale call center handling calls for multiple companies, or more specialized environments such as video call centers or call centers with mobile agents.
Automatic Call Distribution
Nextiva offers an ACD feature set that includes hunt groups, call queuing when all users are busy, and no-answer or overflow treatments, as well as an integrated Auto Attendant to route calls to the correct group of agents. Nextiva can expand the capabilities of legacy call centers by allowing call center agents to be geographically distributed. Agents can handle calls from anywhere, including their home, a satellite office or from mobile handsets.
Call Center Agents
Nextiva Call Center Agents can handle calls using any device associated with their Nextiva user profile, including analog phones, IP phones, soft phones, mobile phones, and video phones, providing maximum flexibility for your business agents. In addition, agents can use their phones, the Nextiva web portal, or specially-designed call center clients to manage their availability.
Agents supporting high-volume call centers can use a sophisticated Call Center Agent client application that provides intuitive call control, Click-to-dial, availability management, supervisor escalation options, and activity reporting capability.
Call Center Supervisors
A supervisor using the Nextiva Call Center Supervisor client is able to track the real time status and activity of agents and queues, monitor agent calls, manipulate calls in queues, and generate real time and historical reports on agents and queues.
Reporting and Monitoring
Nextiva supports your business VoIP and call center reporting needs, ranging from basic agent and queue performance statistics via the Nextiva web portal and daily emailed reports, to advanced, on-demand reports and real-time monitoring of call center agent and queues using the desktop clients.
If you have struggled with limited or no access to incoming call information and agent metrics, you can gain visibility into forecast staffing requirements to meet anticipated call volumes. And formal call centers can maximize customer satisfaction using reports that allow you to effectively manage your agents and monitor key performance indicators (KPIs) for agents and queues.
Auto Attendant
The Nextiva Auto Attendant provides a flexible Interactive Voice Response (IVR) front end for your call center, allowing callers to select from a menu of options to reach the correct group of agents, such as sales or technical support.