Wireless networking when integrated with VoIP in a business environment has been proven to greatly enhance productivity, efficiency and employee mobility. Previously, employees were required to remain stationed at their desks in order to maintain communications or access company files. Wireless VoIP enables employees to remain mobile and still receive important business communications from anywhere within range of the company WiFi network.
Outside of the obvious benefits of having instant access to company data information, employees on the go are able to remain connected from around the business location or while on the road. VoIP has significant benefits when deployed in a mobile sector.
There are some challenges associated with implementing VoIP over WiFi networks, however. The development of converged networks has proven to be greatly beneficial in a business environment; especially from a cost benefit and productivity bolstering perspective. Adding VoIP over a wireless network, however, may be problematic if not deployed correctly.
When operating over a VoIP platform, time sensitivity is key. Voice calls must be authenticated and arrive at their intended destination without delay. This requires that voice packets be given higher priority over data transmissions while following the same QoS techniques as wired LANs so that issues such as latency and packet loss do not occur.
Manufacturers of mobile devices have been incorporating WiFi and 3G capabilities into their devices at an increasing rate. Newer operating system platforms enter the market complete with built-in VoIP stacks making it easier for VoIP facilitation in to mobile devices.
Given that mobile phones can now be utilized as mobile offices, the benefits of VoIP to the mobile work force is immense. The ability to communicate via email, text message, video or voice enables remote or travelling employees to remain connected from any geographical location within WiFi range.
Taking advantage of VoIP on a mobile circuit will offer many telecommunications cost reductions and in most cases eliminate the challenges associated with arming employees with traditional cellular phone. Previously, cellular phones involved roaming charges and costly per-minute billing. This is not the case for VoIP enabled businesses. Utilizing VoIP on a mobile phone allows businesses to realize the same great benefits of VoIP as they would inside the office.