Posts Tagged ‘VoIP Benefits’


Nextiva Customer Success Story: NDN

The team at News Distribution Network brings content to life for over 146 million viewers worldwide by providing publishers with over 100,000 real-time stories each month. Their mission is to revolutionize the digital marketplace for their publishing partners and brands through profitable, next-generation media solutions.

Every day, NDN employees across the country work 24/7 to provide short-form video content to online publishers and content creators. Founded in 2007, the NDN team now has over 100 employees with locations along both the east and west coasts.

A reliable phone system has proven critical to NDN, as they use it on a daily basis to:

  • Receive information on breaking news stories to get them on their partners’ websites as quickly as possible
  • Have immediate access to contacting their media distributing partners 24/7 in case there is a problem
  • Let employees easily travel between nationwide offices without having to reconfigure a phone each time

We met with Joe Bunker, Senior Director of Network Operations at NDN’s headquarters in Atlanta, to learn about his company’s transition to Nextiva’s phone service in 2009. We’d love to share his story with you:


Business VoIP ‘s Time Has Come

Posted on by Leo Welder

In the early to mid 1990’s, the Internet was a cool thing. Unfortunately, extremely slow and unreliable Internet Service Providers made it little more than a gimmick for most people. Not too long ago, smartphones with web browsers gave us a glimpse at portable computing, but it took the iPhone and high-speed wireless data plans to integrate them into the mainstream. VoIP is another technology that has taken many years to mature, but its time has finally come. Smartphones and VoIP are rapidly pushing traditional phone lines out of our homes, and all the signs point to the same happening in the business world.

I’ve been reviewing business technology products for the past seven years, and I started paying attention to VoIP services targeting business in 2009. At the time, my office was using a traditional Nortel phone system with AT&T phone lines, and I absolutely hated all of it. The phones were stupidly expensive and the functions were counter-intuitive. We also had to pay an IT guy to setup a new phone every time we made a new hire. When I read that business VoIP phones were less expensive, more flexible, easier to use and required no special IT skills to configure, I was excited to try them out. Unfortunately, when we started testing the products, the reliability and call quality was so poor that we couldn’t justify making the switch in our own office, let alone recommend other business owners purchase the products.

Over the next two years, the business VoIP companies invested heavily in their data infrastructures as well as the VoIP technology itself. The data compression technology that the companies developed dramatically decreased the amount of bandwidth that the phones needed to provide clear reception. Some companies also started creating redundancies with their servers and data, so if systems failed in one location, a backup would automatically take its place. These and other technological and process improvements dramatically improved VoIP’s call quality and reliability.

Stocksy_txp0e3537cfRr5000_Small_177711Our company finally made the switch to business VoIP in 2011. Everything worked as advertised and the features and cost savings were substantial. However, as we grew, we found that the lower equipment costs and monthly per line costs were eventually offset by the fact that every phone had to have it’s own dedicated line. Rather than paying for 4 rollover lines with AT&T, we were paying for 20 lines with our business VoIP carrier (one line for each employee and 2 conference rooms), but most of our employees only needed the phone a few times per week.

Over the last six to nine months, VoIP companies like Nextiva have started to offer customized plans based on each individual company’s needs. You can get dedicated lines, shared minute plans (VoIP’s equivalent to rollover lines), virtual extensions for mobile employees, and any combination of these in order to pay only for what you need.

Like high-speed wireless and smartphones, VoIP technology isn’t perfect. VoIP phone service still isn’t as reliable as a traditional landline, but its dramatically improved reliability combined with flexible pricing plans, incredible features and flexibility have leveled the playing field. The telecom industry recognizes that VoIP is where businesses are heading and the quality is only going to get better. For many businesses, it’s already a much better option than old school landlines.

 

Leo Welder is the Founder of Zilker Ventures, which owns and operates a family of websites focused on business technology. The company’s latest website is FindAFax.com, which is dedicated to online fax and Internet based communications.


How Can Voicemail-to-Email Make Your Life Easier?

Paul Kida has been a member of the Nextiva Support Team since 2010 and now serves as the Onboarding Team Manager.

Voicemail is a very common way for a customer or client to provide you with detailed information about questions, concerns or projects. With so many different things going on in the work place day-to-day, it is expected that at least a few calls might end up in your voicemail box. 

When listening to a voicemail from the phone, it is often easy to miss a phone number or not clearly understand an important part of the message. And starting the entire message over just isn’t an efficient way to work. When using the voicemail-to-email feature, incoming messages are sent to your email where you can open the audio file and listen to it on your computer – a feature that saves time and increases your ability to work remotely.

When listening to a voicemail on a deskphone, you may be required to listen the entire message over again just to catch every important detail.  If there are account numbers, phone numbers, addresses, or other detailed information being left in the voicemail, you may need to listen to the entire voicemail multiple times in order to catch everything. Listening to your voicemails on your computer gives you a time saving advantage, because you can easily rewind to certain parts of the message in case you missed a detail. 

Voicemail-to-email can also help you organize how you will address the voicemail you just received. Certain email programs will let you set up flags and reminders that will ensure you don’t let certain high priority messages fall through the cracks. 

And, you have the ability to control the archived messages on your computer so you won't have to worry about a new message pushing an old message out. This way you don’t have to worry about accidentally deleting important information.

Check out the voicemail-to-email feature with any of the Nextiva Office plans. This feature can be set up within minutes on your phone system.

 


What Can VoIP Do For Your Business?

How can switching to a cloud-based telephone system transform your business? Our latest infographic breaks it down for you. In addition to huge cost savings and innovative features, the cloud will keep your employees more mobile and productive than ever before!

Infographic-2013-06-20

Interested in discovering a customized cloud-based communications solution for your business? We would love to chat! Contact a Nextiva account executive at 800.799.0600.

 

 


Nextiva Customer Success Story: 19th Ave. Dental Care

Last week, we met with Doctor Marc Kay, owner of Phoenix-based 19th Ave. Dental Care to chat about his office’s Nextiva phone service.  One of his practice’s most important commitments is delivering seamless, comfortable service, so we were thrilled to hear that Nextiva’s phone systems were able to help them increase patient satisfaction and overall efficiency.

Nextiva’s cloud-based phone systems offer dozens of benefits for medical practices, including:

  • The ability to swap calls between a desk phone and cell phone so that doctors can stay mobile while remaining connected
  • An auto attendant to act as an automated receptionist for patients while the office is closed
  • Call continuity in the rare case of a disaster
  • Call logging to view all incoming and outgoing calls for easy tracking of billing and appointments
  • A customized greeting message, professionally recorded by Nextiva for free
  • Shared line appearance so incoming calls ring directly to all of a doctor’s phones and front desk simultaneously

Dr. Kay’s staff has found automatic rerouting to be particularly useful in their office during everyday office hours and in cases of patient emergencies. Watch the full interview to see how Nextiva has helped 19th Ave Dental Care stay mobile and save money:


Nextiva Customer Success Story: Apparel Candy

Online wholesaler of women’s clothing, accessories and perfume, ApparelCandy.com strives to offer the ultimate in hot styles for fashionistas across the country. The company strives to offer the best service and quality to their customers by offering new and innovative ways for them to easily place their orders, whether it’s through the phone, fax or on their website. Four years ago, Kam Javidzad realized the necessity of upgrading from basic landlines to a more sophisticated phone service, and chose Nextiva as the company’s communications provider.

Last month, we visited Apparel Candy’s California headquarters and met with Kam to learn more about his experience of switching to Nextiva’s cloud-based system. He explained to us how a reliable phone system is crucial to their revenue stream, as many of the company’s incoming orders are received over the phone.

We were thrilled to hear how much their employees appreciate Nextiva’s HD voice quality when conversing with customers and that the numerous features were benefitting their service delivery. Companies like Apparel Candy are ideal users of Nextiva’s voicemail-to-email feature, which allows Kam and his team to efficiently respond to customers’ questions and orders in a timely manner. Check out Apparel Candy’s full review of Nextiva’s VoIP service, here:


Nextiva Customer Success Story: Retrospec Bicycles

Retrospec Bicycles produces fixed-gear, single speed, and urban bicycles to sell around the globe. The youthful company designs, manufactures and distributes the products from their Los Angeles headquarters to offer cycling enthusiasts the most customized, high quality riding experience around. Retrospec takes pride in delivering riders with powerful and durable products – so it’s fitting that they have chosen Nextiva’s robust, feature-full service to support their efforts.

Although their office currently has only four employees, Retrospec is expanding quickly to support their growing demand. Their Nextiva cloud-based service will easily expand as they add new employees, and the marginal cost structure will allow them to save money in the process. We spoke with Ely Alexander, CEO of Retrospec, to learn more about his experience with Nextiva over the past three years:

If you find yourself frequently traveling like Ely and his team, don’t be afraid to trust your cell phone to keep in touch with customers and clients. Nextiva’s fax-to-email and Nextiva Anywhere are great for helping you stay in touch with office communications through your mobile device!


Nextiva Customer Success Story: The Promoting Group

Last month, we took the time to meet and interview Nextiva enthusiast, Eli Natan of Promoting Group. Based in Los Angeles, Promoting Group is an interactive agency that creates online campaigns for businesses who want to drive leads and traffic to their website. Eli switched his company from a large traditional phone provider to Nextiva’s cloud-based phone systems and we were eager to hear how VoIP phone service has been able to help his business.

Promoting Group prides themselves on using cutting-edge technology and marketing strategies to deliver public relations and search engine optimization services to their clients. The team at Promoting Group found the need for a feature that would let them easily add extensions for their growing team of marketers and SEO professionals. We were happy to hear that after a quick call to Nextiva’s Amazing Service team, their employees were able to learn how to utilize the NextOS Portal to adjust their extension settings.

Because Promoting Group employees are in constant communication with their clients to ensure they are offering efficient and results-oriented service, the ability to transfer calls and reach international destinations is critical. We are ecstatic that they are so please with their service and look forward to providing Eli and his team with a smooth, clear connection and useful business features for many years to come. View our interview with Promoting Group, here:


Feature Focus: Nextiva Anywhere

Last month, we shared with you some different ways that mobility is helping SMBs compete with enterprises. VoIP technology is allowing smaller organizations to experience remote access to customers and clients, increases in employee productivity and cost savings.

Nextiva increases the ability for you to stay mobile on-the-go through a handy feature called Nextiva Anywhere. This tool allows you to forward calls to your mobile device or home phone, then toggle back and forth between any of the devices. Find yourself on an important call at the end of the day but are in a rush to get home and see your family? No problem – seamlessly transfer the active call from desk phone to cell phone with the press of a button and you can finish your conversation on your drive home.

With Nextiva Anywhere, you also have the ability to dial out from a mobile device and have the caller ID on the recipient’s end represent that the call is coming from your desk phone. This lets you maintain the professionalism of being “in the office” even if you are traveling or working from home.

Nextiva Anywhere is available with Nextiva Office Enterprise and can be easily set up and managed through a user’s NextOS Portal.  Check out our “Tip in a Minute” video and let our VoIP Specialist, Mathew, explain the Nextiva Anywhere setup in 3 simple steps:




 
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