Posts Tagged ‘VoIP’


Shared Call Appearance: Make & Receive Calls From Multiple Devices

Cloud-based phone systems are feature-rich and provide endless opportunities to improve your business’s internal and customer communication. While some features may seem basic, they can revolutionize your productivity and efficiency. One of these features that is often underrated, but deserves more attention is Shared Call Appearance.

Shared Call Appearance is a useful feature available with all Nextiva Office® plans that allows your phone number to be assigned to multiple phones/devices. This means you can have a phone at your office, your house, the Nextiva App on your smartphone and a phone at another location that all have your number assigned to it, and you can make and receive calls as yourself from any of these devices. You can also apply someone else’s line in your company to your phone to make and receive calls as them.  This feature is useful if you work out of multiple offices, or need others to have the ability to make and receive calls on your behalf. Below are additional business benefits of the Shared Call Appearance feature.

  • You work out of multiple offices: If you’re constantly jumping between one of your business locations and another, and occasionally work from home, this feature ensures you can make and receive calls from your phone number on multiple devices.
  • You want others to be able to make calls on your behalf: This is very practical for Executive Assistants, receptionists and other team members who you’d like to have the ability to make and receive calls using your specific phone number.
  • You want a specific team to use the same phone number: If you’d like a team that doesn’t make and receive a high volume of calls to have one phone number that they can all use and can see when someone else is currently using the line.

Do you use Shared Call Appearance? Is there another feature you can’t live without? Share in the comments below.

If you’d like to learn more about Nextiva’s cloud-based business phone service, please visit www.nextiva.com.


Nextiva Customer Success Story: Ruscomp, Inc.

Who says that small companies can’t have the same communication features and systems that large corporations utilize? Not us! At Nextiva, we believe every business, no matter their number of employees or locations, can benefit from a cloud-based phone system. The flat monthly fee per user and minimal equipment needs make it an ideal solution for small businesses with big plans to grow. Additionally, Nextiva’s cloud-based phone service has no hidden fees (kiss those service and maintenance fees goodbye!), comes with more than 40 features (hello endless possibilities) that will improve all internal and customer communication.

For businesses that rely heavily on their phone system to communicate with clients, such as Ruscomp Inc. based in Peachtree, Georgia right outside of Atlanta, unlimited calling and mobility features are essential to business growth. Ruscomp Inc. is a company of eight employees that creates custom facilities management software for large corporations throughout the United States and the world, and most of their customer support and client communication is facilitated over the phone.

Before switching to Nextiva, Kara Carpenter, Ruscomp’s Support Manager, said the company was plagued with call quality issues, lack of mobility features and customer service issues that lead them to seek out a new phone service provider. Once Ruscomp made the switch to Nextiva, they no longer worried about dropped calls, service reliability or support calls going unanswered. The setup process was a breeze, and the company was finally able to take advantage of the mobility features they desperately needed, such as the Nextiva App. Being able to take their business phones with them anywhere, on any device, via the Nextiva App has significantly increased the team’s productivity and improved the client experience.

The company recently moved offices, and the first thing that was up and running was their phone system. Since Nextiva handles all servicing and maintenance, Ruscomp simply plugged in their phones to the office Internet and were live within minutes. The company is growing and Nextiva offers them the scalability and infrastructure they need, at an affordable price, to successfully expand their business.

Meet Kara and hear her story in the video below. 

To learn more about Nextiva's cloud-based business phone service, please visit www.nextiva.com.


Is a Cloud-Based Phone System Right for You?

Many businesses are beginning to realize that in addition to the economic advantages, cloud-based phone systems are more powerful than traditional phone lines. Cloud-based phone systems, often called VoIP, leverage broadband Internet connections instead of the standard phone line. The technology transforms voice singals in to a digital form that can travel over the Internet, which enables a low-cost but powerful way to make and receive phone calls from a variety of devices. Is a cloud-based phone system right for your business? Read through the infographic below to learn more about the business advantages of cloud-based communications solutions. 

Cloud-Based Phone System Infographic


Nextiva Customer Success Story: Carroll Organization

Businesses are always looking for ways to cut costs when it comes to their operating expenses without sacrificing the features and systems they rely on to run and grow their businesses. With a cloud-based phone system, businesses get more functionality than a traditional provider, but at a flat monthly fee per user. This significantly reduces a main operating expense—the phone system. Over the past few years more and more businesses have made the switch to a cloud-based phone system for these reasons.

We love meeting Nextiva customers, learning more about their business, and why they made the switch to Nextiva. Recently, our team had the opportunity to meet with Pavan Nanduri, Director of Information Systems at Carroll Organization in Atlanta, Georgia who is one of the larger businesses Nextiva serves. Pavan began looking for a new phone system because the company wanted to cut costs and find a solution that was easy to implement at the high-quality multi-family homes across the country the company invests in and manages. The old on-premises PBX system they were using was costly to maintain, changes to the system could take days, and it was not a scalable solution to grow with the company as they acquire and build more properties. Pavan knew a cloud-based solution would meet Carroll Organization’s communication needs. This led him to Nextiva.

Nextiva provided the value, reliability and features Pavan wanted, at an affordable price that pleased Carroll Organization’s investors and partners. Additionally, by moving to Nextiva’s NextOS platform, the company now benefits from:

  • Quick implementation of Nextiva’s cloud phone service at properties they acquire and invest in. They can plug in the phones and be operational in a matter of minutes.
  • No service or maintenance fees, and all system upgrades are handled by Nextiva so the company always has the latest technology available.
  • Crystal clear call quality that reflects the professionalism of the organization.
  • Reliable service that ensures investors, partners and residence can always reach the company.
  • Easily transfer calls between the main office in Atlanta and the properties Carroll Organization manages throughout the country.

Meet Pavan and hear Carroll Organization’s Nextiva story in the video below. 


3 Benefits of Using Auto Attendants for Your Business Communication

8:7 Auto Attendant Benefits smallThere are a variety of ways to route incoming calls to specific departments, teams, groups of employees, or individuals. The most common ways to route calls is by an employee answering the phone when it rings, via a live receptionist, or through an Auto Attendant. All options will help a caller get to where they need to go eventually, but utilizing an Auto Attendant with your phone system will significantly improve the likelihood they reach the correct destination the first time. Not only does this improve the customer experience, but it also saves your company from wasting precious time that can be better spent on other tasks and projects.

So what exactly is an Auto Attendant? Think of it as a virtual receptionist. An Auto Attendant presents the caller with an audible greeting (that is customized for your business), which offers the caller options to select. Once an option has been made, the call will be redirected to the chosen destination.

Auto Attendants are an invaluable feature of cloud-based business phone systems, and we’ve highlighted three key benefits below.

Top 3 benefits of implementing an Auto Attendant at your business

1. Your own virtual receptionist:

Gone are the days of needing someone, whether a dedicated receptionist or team member, to answer the phone and route calls to the appropriate destination. With cloud-based phone systems, such as Nextiva Office®, you can program callers’ options and route calls automatically to the specified destination.  

2. Increase team productivity:

How many times has a customer called your office when they meant to call your location across town, or you answered a call that was meant for the Billing department? By understanding your customers and what they commonly call in about, you can customize your Auto Attendant to include these options and significantly reduce the amount of times your team answers a call that is not related to their job responsibilities. Reducing the amount of time wasted on these calls will increase your team’s productivity (less interruptions!).

3. Significant cost savings:

Eliminating the need for a receptionist or team member to route calls saves you significant operating costs and human resources. The money previously spent on these wages can be reallocated to other areas of your business that will propel it forward.

All Nextiva Office plans come with the Auto Attendant feature. To learn more about how Auto Attendants and other cloud-based features can improve your business communications visit www.nextiva.com.


Advanced Call Routing with Nextiva’s Cloud-Based Phone System

7-23 Call Routing smallBusinesses are always looking for ways to maximize productivity and efficiency, while minimizing costs. It’s a balancing act that can be very hard to achieve, especially when factoring in customer service. Ensuring customers are not only happy, but loyal is the key to business success, and this can only be achieved by offering superior customer service. So how do you keep costs down, maximize productivity and deliver memorable customer service? The answer: Advanced Call Routing.  

Advanced Call Routing allows you to determine how incoming calls are handled, commonly with a welcome message containing a menu of options for the caller to choose from. With the rise of cloud-based business phone systems, implementing Advanced Call Routing at your business is now easier than ever, and you’ll begin experiencing the business benefits immediately.

Benefits

  • Increase customer satisfaction by connecting them to the department they need the first time
  • Increase team productivity by decreasing time spent speaking to customers that would be better served by a different department
  • Eliminate the need for a receptionist to direct calls to the appropriate department or team member

Features

  • Route calls based on business and after hours schedules, as well as location
  • Manager call routing and make adjustments in web-based user interface
  • Create employee groups (also known as Hunt Groups) to receive calls routed from specific numbers, based on the time of day or call volume
  • Route calls to alternative numbers, mobile devices, or to voicemail based on customizable schedules

Businesses of all sizes and industries will benefit from implementing Advanced Call Routing. Visit www.nextiva.com to learn more.


Nextiva Customer Success Story: Progressive Medical Center

Progressive Medical Center is a national integrated medical clinic headquartered in Atlanta, Georgia. They cater to patients with a variety of medical conditions and each center contains a blend of MDs and naturopaths that work together to help patients identify the root cause of their symptoms. With plans to expand the number of locations in the coming years, Progressive Medical Center was in need of a scalable phone solution that could easily grow with their business.

After looking at past few invoices and noticing that their service fees were consistently high every month, Progressive Medical Center knew they needed to switch to a phone solution that better fit their business needs. Carey Spurgeon, New Patient Acquisition Manager, explained the importance a reliable phone service, attentive support and no service or maintenance fees were for their business. After extensive research, they found that Nextiva met all their criteria for the ideal phone service provider. Nextiva’s 100% U.S.-based support takes care of all Progressive Medical Center’s questions and account updates at no additional fee, significantly reducing their operating expenses.

Implementing Nextiva’s cloud-based business phone system has provided Progressive Medical Center with many benefits, including:

  • Opening more locations across the U.S.: With plans to open more locations and grow their staff across the country, Nextiva’s phone solution easily connect all of their offices and additional lines of service can be added to their account in minutes.
  • Flat monthly fee per user: Unlimited long distance calling within the United States and Canada has saved the company significantly.
  • No service fees or hidden costs: All customer support and system maintenance is included in Nextiva’s flat monthly fee per user. Now Progressive Medical Center always has the latest technology and can make changes to their account and call flows without the fear of racking up an expensive service bill.
  • Reliable service and exceptional call quality: It is imperative that patients can creach the medical offices whenever there is an emergency, so they need reliable service with crisp call quality to build trust with the staff and physicians over the phone.
  • Employees have access to their business phone anywhere: Medical emergencies don’t follow a 9-to-5 schedule and can happen at any time. The Nextiva App allows doctors and staff to stay connected and assist patients with emergencies so they get the care they need, when they need it.

Meet Carey Spurgeon, New Patient Acquisition Manager, and hear her share her story in the video below. 


Say Goodbye to Background Noise with Polycom’s Acoustic Fence Technology

At Nextiva our goal is to simplify business communication, and one of our long-time partners, Polycom, shares this goal. The well-known business phone manufacturer has released revolutionary new software for their Polycom VVX series phones that change the way Nextiva customers who use Polycom phones communicate.

Polycom’s UC Software 5.3 release, which Nextiva was the first provider to support, features the new Acoustic Fence technology. What exactly is Polycom’s Acoustic Fence you may ask?  With this technology, surrounding audio is evaluated when you’re on a call using your Polycom VVX series phone, and the phone performs noise cancellation for the person on the other end so only your beautiful voice is heard. In order to take advantage of this technology, you must be using a handset or headset and be within proximity of your phone.

Call centers, busy office environments, restaurants, retail stores, medical offices, law firms, and a variety of other industries benefit from this technology. No ones likes constantly asking the person on the other end of the call to repeat themselves because the background noise is drowning out the conversation. A live band could perform in your office and the caller on the other end of the phone never has to know.

Eliminating background noise for callers has numerous benefits, including:

  • Reduce customer frustration: The person on the other end of the call hears your response the first time, rather than having to constantly ask you to repeat yourself because they can’t “hear you.”
  • Reduce call times: For call centers and busy offices reducing call time is vital to reducing wait times and assisting callers in a timely manner.
  • Increase productivity: Repeating yourself is a time suck, not to mention it can be frustrating. Having a conversation without constant interruption because of background noise and needing to repeat information increases ones productivity so they can accomplish the task at hand quicker. 

Want to see Polycom’s Acoustic Fence technology in action? Check out the video below featuring the legendary Sexy Sax Man. 

To learn more about Nextiva's cloud-based phone system, visit www.nextiva.com


Nextiva Customer Success Story: Charlotte Geek

At Nextiva, our goal is to simplify business communication so you can focus on the important stuff, such as running your business. Our products and features are designed with the busy professional who is always on the go in mind. Our cloud-based phone system allows users to increase their productivity, flexibility and mobility with the NextOS platform. We are excited to introduce you to Charlotte Geek, one of the businesses we serve that takes full advantage of our mobility features.

North Carolina-based Charlotte Geek is an IT collective made up of IT professionals who have been permitted by their current employers to assist other small businesses in the area with IT skills that they do not currently have. Paying a monthly fee for an IT consultant is not realistic for many small businesses, especially those that only need assistance with technology-related questions or issues a few times a month. Charlotte Geek provides these local businesses with an affordable resource that is essential to their business success. IT professionals that are a part of the collective are scattered throughout the city and work on an as-needed basis for Charlotte Geek. These IT professionals are often on location and needed a phone system that they could access from anywhere so they didn’t have to provide multiple numbers to their clients.

Daniel Pentecost, Founder of Charlotte Geek, and his team were in need of a phone system that provided them with all of the traditional features of a business phone system, but allowed them to access their phone while out in the field. Additionally, they wanted to have the ability to easily transfer calls from their desk phone to their cell phone, without the client they were currently speaking with knowing as they are frequently running from one location to the next.

The NextOS platform, and specifically the Nextiva App, provides Charlotte Geek with numerous business benefits, including:

  • Mobility: Charlotte Geek IT professionals are always on the go, and they need to have the ability to easily transfer a call, put a client on hold, or instant message a colleague, which is all made possible by the Nextiva App.
  • HD Voice: Crystal clear voice quality is essential for Charlotte Geek. The team is often on the road running between client appointments, and the HD Voice feature builds trust with their clients and shows them that they are a professional company that will take care of their IT needs.
  • Amazing Service: Charlotte Geek knows they can count on Nextiva to make updates to their account quickly so they don’t experience service interruptions, whcih are common with traditional phone providers.

When discussing the importance of Charlotte Geek’s phone system, Daniel said, “A phone is the lifeline of our business, and I absolutely consider Nextiva to be that lifeline for us.”

Meet Daniel and hear his story in the video below:  




 
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