Businesses no longer are forced to lease office space and hire multiple employees to start and grow. Thanks to the many technology tools that are available today, even a one-person startup operating out of a home office can interact with clients and customers. Best of all, these tools are often affordable, utilizing the devices an entrepreneur already has.
By choosing the right selection of tools, a professional can grow slowly, giving customers the impression the business is located in a large multi-story business suite. Here are three great technologies that can turn your small enterprise into a complex business, complete with customer service representatives and administrative assistants.
VoIP Call Forwarding
As a small business owner, your cell phone is your lifeline. Today’s cloud-enabled VoIP phone systems offer a wide variety of features to facilitate communication as you grow. Using an online interface or a desk phone, a business can forward calls as needed throughout the day.
As a business adds employees, additional users can be added, with calls being routed to employees whether they’re at home, in the office, or traveling from one meeting to the next. These systems can also be set to ring multiple phones at once, so a professional can have a desk phone, cell phone, and home phone ring simultaneously to ensure no call is ever missed.
Cloud service providers have served as the great equalizer in the business world, giving SMBs access to technologies traditionally only available to larger businesses. Companies pay a monthly fee for access to software, file and application hosting, and web hosting from any device. Cloud services providers employ some of the best IT professionals to provide the highest level of security and reliability.
In addition to providing storage and software functionality, the cloud has also made it possible for businesses to rethink the traditional approach to getting work completed. Instead of committing to a full-time employee with salary and benefits, a business owner can contract with an online virtual assistant to help manage tasks, as well as graphic designers, application developers, marketing professionals, and other workers. This work can be done on a paid-per-job basis, with workers potentially living on the other side of the world.
Billing and Payment Solutions
Invoicing is an essential part of any growing business. During the process of building and growing a startup, an entrepreneur doesn’t have the time to dedicate to sending invoices, collecting payments, and tracking funds. Automated solutions give business owners the opportunity to automate the process, saving time and preventing costly errors.
Newer solutions also offer the opportunity of setting up a portal through which clients and vendors can view and pay invoices, as well as view the status of pending payments. These tools cut down on the number of phone calls for information and give a business an even more professional, big business appearance.
Technology has opened up many possibilities for businesses, including giving small businesses the ability to appear much larger. By setting up the right infrastructure from the beginning, an SMB can give itself a competitive edge in its field.