Posts Tagged ‘VoIP’


Nextiva Customer Success Story: Defy Gravity

We love visiting the businesses we serve and learning more about their business and how they use their phone system. On a recent trip to North Carolina, we had the pleasure of visiting Defy Gravity, an indoor trampoline park based in Charlotte, North Carolina, with other locations throughout the state. With 10,000 square feet of open jump space, a dodge ball court, basketball hoops, and foam pits, it is an exciting activity park that all ages enjoy. They recently added a ninja course featuring 13 obstacles that young and old can experience and conquer. The trampoline park also hosts a variety of parties and events, from birthdays to company team builders.

The company had previously tried another VoIP provider at their other locations, but was dissatisfied and frustrated with the customer service they received. When opening their Charlotte location, they knew they wanted to go with a different provider and did extensive research, which led them to Nextiva. From their first call with an Account Executive to setting up their system and making adjustments along the way, Nextiva’s team has been there for them every step of the way.

Delinda Hernandez, General Manager, told us about how the trampoline park uses Nextiva’s cloud phone service to communicate with customers and grow their business. Defy Gravity has received multiple benefits from switching to Nextiva, including:

  • Instant Updates: Changes to Defy Gravity’s phone system can be done with one phone call to Nextiva’s Amazing Support team. Also, Nextiva handles all maintenance and service upgrades to their phone system at no additional charge.
  • Reliable customer support: Nextiva’s support team is dedicated to resolving any issues that arise and will stay on the phone until they confirm that everything is working correctly.
  • Scales with business growth: Defy Gravity plans to add more parks in the future, and Nextiva’s cloud-based platform allows them to add users and additional locations to their Nextiva account in a matter of minutes.

Meet Delinda and hear her story in the video below: 

 


Call Forwarding: Route Your Calls However You’d Like

Mature business woman talking with mobile phone on urban outdoors.You’ve probably experienced this scenario before: you’re calling a business and their phone rings, and rings, and rings. This causes you frustration and valuable time is wasted. This business did not have an essential tool in their business communication arsenal—call forwarding.

While the concept of call forwarding is pretty straightforward and basic, it can revolutionize your business. Reduce your customers and colleagues frustration and wait times by automatically redirecting, or forwarding, calls to a third party destination, such as a phone number or extension based on circumstances you specify.

Do you want a call to forward to your cell phone if you don’t answer your desk phone after three rings? Do you want to forward all calls to a specific number after your business is closed for the day? If you answered yes, then your business needs call forwarding.

Benefits of Call Forwarding:

  • Reduce customer frustration and unnecessary waiting
  • Ensure important customer calls are being answered
  • Redirect calls based on circumstances you specify
  • Receive calls on a different device if you’re away from your desk
  • And more!

The call forwarding feature is included in all of our Nextiva Office plans and is easy to manage in our customer portal. You can set specific schedules, circumstances and forwarding rules based on your business needs. If you don’t already use Nextiva for your business communication needs, give us a call at (800) 799-0600 or visit nextiva.com to learn more. 


Nextiva Introduces the Polycom UC Software 5.3 Release

Nextiva is very excited to introduce the Polycom UC Software 5.3 release, which is now available for all Polycom VVX series phones.

New Features

  • Call Recording Start/Stop & Pause/Resume soft key integration: This soft key integration gives you the ability to push a button on your phone to start/stop and pause/resume call recording while on a call.

    • Use Case: You may find this feature valuable if you need to collect sensitive customer data during a phone call, such as patient data, credit card details for payments or other personal information.

  • Acoustic Fence: This technology evaluates surrounding audio and performs noise cancellation during a call when using a handset or headset. This does require the user is within proximity of the phone.

    • Use Case: This feature is particularly helpful if you are in a busy office or call center environment or at a conference or video seminar where there is a considerable amount of background noise or activity.

 

Frequently Asked Questions

Q: Do I need to reboot all of my Polycom phones?

A: This software release is available for Polycom VVX series phones and does not apply to other models. Therefore, only Polycom VVX series phones need to be rebooted when you are ready to apply the software update.

 

Q: If I don’t accept the update by rebooting now, will it be there whenever I’m ready or will there be a forced reboot at some point?

A: By default, your phone sends update requests to our network every 24 hours to see if there are new updates available. When this occurs, your device will download the new Polycom UC Software 5.3 and reboot.

 

Q: What Polycom devices support the Acoustic Fence technology?

A: This feature is now available on all Polycom VVX series phones and will automatically install when you download the new software.

 

Q: Will the update affect other features or softkeys that are programmed on our phones?

A: This update may eliminate redundant softkeys that already exist as hard keys on your phone. This update will not affect other features on the phone.

 

Q: Will the update affect any custom configuration files I have in place?

A: If there are any custom configuration files on the phone, the phone will not update to the new software.

 

Q: Does this update support Polycom’s expansion module?

A: Yes, this update will support any Polycom expansion module currently installed on the phone.

For more information on Polycom UC Software Version 5.3.0 and a full list of resolved issues, please refer to the Polycom release notes


The Nextiva Mobile App: The Death of the Desk Phone

6-18 Nextiva AppIn today’s hyperconnected world, your customers expect you to be available whenever they need to reach you. Today’s business environment moves at a rapid pace and you can’t afford to be disconnected from your customers or team members. In short, mobility is essential to your productivity and business success. Luckily for you, there are now communication tools available that can eliminate the stress of missing an important phone call. Cloud phone systems have quite a few features to help out today’s business professionals, but none are as essential to your business as a mobile app.

At Nextiva, we offer the Nextiva App that combines voice, video, instant messaging, and presence into a single application that you can access from your desk phone, computer, or mobile device. You no longer need to worry about giving out multiple phone numbers because you can be reached via your main business line at all times, no matter what device you are on. The Nextiva App gives your business the flexibility and freedom to take your business phone with you anywhere; you can even take that conference call from the beach and no one will know!

Business Benefits:

  • Stay connected on-the-go, 24/7
  • Transfer calls between devices
  • Manage your phone system from anywhere

Key Features:

  • Instant Messaging
  • Presence
  • Enterprise Directory
  • Voice Calling
  • Video Collaboration
  • Call Pulling
  • Cloud Sync
  • Chat Rooms
  • Call Controls

The Nextiva App is compatible with Nextiva Office plans and is supported in Windows, Mac OSC, iOS and Android platforms. It can be added to customer accounts, and a simple download from Nextiva.com of the version you need, along with a quick call to our support team, will add the freedom and mobility of the Nextiva App to your business communications.

To learn more, visit our Nextiva App page or call (800) 799-0600. 


Never Listen to a Voicemail Again with Voicemail-to-Text

Businessman With a Mobile Phone on the StreetHow diligent are you about checking your voicemails? Does the flashing light on your desk phone cause you anxiety? Wouldn’t it be nice to read through your voicemails rather than listening to the entire message, only to realize you missed a few digits of the caller’s number?  If you answered yes to any of these questions, keep reading.

Cloud phone systems have allowed you to forward your voicemails to your email as an audio file for a while, and although this makes checking your voicemails more convenient, it doesn’t solve the issue of having to listen to a message multiple times to gather all of the important information. Luckily, your voicemail prayers have been answered.

With Nextiva’s Voicemail-to-Text feature you can not only have your voicemails emailed to you, but now you can have them transcribed as well. Prefer to get your voicemails as a text message? Just select that setting.

Voicemail transcription will save you valuable time, while increasing your productivity and efficiency—the combo every busy business owner and professionals strives for. Gone are the days of listening to a voicemail five times to get the full call back number. Now you’ll have all of the information transcribed for you in a text format for easy referencing.

Voicemail-to-Text highlights:

  • SAVE TIME
  • Speech recognition transcribes voicemails to text
  • Easily reference information from voicemails for future use
  • Receive voicemails via email or SMS

Interested? The Voicemail-to-Text feature can be added to any Nextiva Office plan for an additional fee per line. Give us a call at (800) 799-0600 or visit nextiva.com for more information.  


Traditional vs. Cloud Phone Service: Everything You Need to Know

You know you need a new business phone service, but where should you start your search? There are so many options available in the market today that it can be overwhelming. As a starting point, it is important to learn the difference between a traditional phone system, often referred to as analog or on-premise, and a cloud phone system, also known as a hosted or VoIP phone systems.

traditional to cloud

Technology is rapidly evolving. Can you imagine life without your computer, cellphone or email? These things have made life easier in many ways, and your phone system should do the same for your business.  There are endless benefits to using a cloud phone system for your business communications, but we’ll focus on the top four.

1. Price

Piggy BankKnowing the total cost of ownership of each system is essential to truly understanding how much it will really cost your business. Traditional systems have many costs associated with them that you may not even think of because they don’t appear on your monthly invoice.

Traditional phone system costs include:

  • Cost of an IT person on staff or contract
  • Service fees
  • Maintenance fees
  • Long distance charges

With a cloud phone system, you get:

  • Flat monthly fee per user
  • No additional service or maintenance fees
  • No IT staff needed on site to fix an issue
  • Always have the latest technology

The price on your invoice rarely tells the whole story. You need to evaluate the total cost of each phone system. Also, remember to factor in lost revenue when your system is down. With a traditional system, you often have to schedule an on-site maintenance visit that may be days away. With a cloud phone system, you only need to call in to your provider’s support team and they can generally resolve the issue you’re experiencing in one phone call.

2. Reliability & Security

You need a reliable phone system so customers and team members can get ahold of you. This goes back to lost revenue mentioned above. With a traditional phone system, if a natural disaster or power outage occurred your phone system would go down. This would not happen with a cloud phone system. You can set up your service to automatically forward all calls to an external number or mobile device so your customers can still get in touch with you and you don’t experience any downtime.

But what if your Internet goes down? Just like the example above for a power outage or natural disaster, you can set the number(s) you’d like your calls to forward to when the system detects a lost signal. Also, if an incident occurs and you need to communicate a specific message to your customers, you can quickly swap out your Auto Attendant greetings in your online account portal. A cloud phone system enables you to have a back up plan no matter the circumstances.

3. Mobility

Mobility ImageMobility is more than being able to make and receive calls from multiple locations. In today’s business environments, customers expect to be able to reach you at all times of the day. With an analog phone system, you need to be in the office, using a desktop or cordless phone to make and receive phone calls. A cloud phone system provides you with a variety of mobility features that allow you to conduct business no matter where you are.

Additional mobility benefits of a cloud phone system: 

  • A mobile app, such as the Nextiva App allows you to use your cell phone or other mobile device like your desk phone. You can also take advantage of additional features like video conferencing, presence, chat and instant messaging capabilities, etc. to increase your team’s productivity and efficiency.
  • Call continuity allows you to start a call on your desk phone and transfer it to your mobile device without interrupting the current call. The person on the other end will never know you are no longer sitting at your desk.
  • Eliminate the need to give customers multiple phone numbers because you can receive calls made to your office number on multiple devices.

4. Scalability

scalabilityYour business is constantly changing and evolving. You may be growing, adding more employees and locations, or maybe it’s a slow time of year for your business and you’re temporarily downsizing.

With a traditional phone system:

  • It would require a significant amount of time from your IT staff or consultant to add or remove these lines of service.
  • Your system would need to be reconfigured and you may even need to run more wiring.

With a cloud phone system:

  • You can add lines or put lines on hold in seconds in your online portal.
  • You can easily connect remote workers and multiple office locations by updating call routing features.
  • Integrate with 3rd-party applications such as your CRM, Outlook, calendar, etc.

As you can see, there are many reasons a cloud phone system will benefit your business. We’ve only scratched the surface in this article, and there are many more benefits including advanced features such as Voicemail to Email, Auto Attendants and Shared Call Appearance, that provide your business with a new level of flexibility you can’t experience with a traditional phone system.

Cloud phone systems will be the standard for business communication in a few short years, but get ahead now and solidify your place as the leader in your market.

To learn more about how a cloud phone system will revolutionize your business communication and save you money, visit www.nextiva.com.


Cloud Voice: Hosted Business Phone Service

You may already be using the cloud to store your documents and files, but did you also know you can use it for your phone service? It can save you a significant amount of money, increase your team's productivity, and provide unparalleled mobility so you can stay connected to your customers and business from anywhere. 

traditional to cloud

What is cloud phone service?

While cloud voice technology, also known as VoIP or hosted phone service, is still relatively new, it can save your business a significant amount of time, resources, and money – especially when it comes to your phone system. A cloud phone system, also know as a hosted phone system or VoIP, is managed and maintained by a provider, such as Nextiva, so you don’t need to have an IT person on staff. Everything is done virtually.

A few of the benefits include:

  • Unlimited calling to the U.S., Canada & Puerto Rico
  • Flat monthly fee per line of service
  • No on-site IT professional needed
  • Lines of service can be added or reduced quickly
  • Advanced call routing based on your needs and preferences
  • Call forwarding
  • Connect multiple offices and remote workers to easily transfer calls
  • Voicemails sent to your email via audio file or transcription
  • Provider handles system maintenance
  • Always have the latest technology

This is just the tip of the iceberg. A cloud phone system can provide your business with features that will take your communication to the next level. To learn more, visit nextiva.com.   


VoIP Speed Test: Is Your Network Ready?

Reliable Internet is essential to conducting business today. As a business professional, you need to be able to email, search for answers to your questions, back up and store your important files, collaborate with team members via virtual meetings, and even make and receive phone calls. In order for the various communication technologies your business relies on to be successful, you need to have enough Internet bandwidth.

When you’re looking to switch to a reliable and affordable cloud phone service, such as Nextiva, you’ll need to ensure your network has enough bandwidth to support the volume of calls your business handles and your other devices. That’s where the VoIP Speed Test with Nextiva comes in.

The Nextiva Speed Test tells you important information about your network such as:

  • Download and upload speed
  • Ping and Jitter times
  • Overall capacity

Take the Nextiva Speed Test to find out if your network is ready for your switch to a hosted phone service. Once you have your results, a Nextiva Account Executive can go through them with you to determine if any changes will need to be made to your current network.

Speed Test 3

Once your network is ready, the fun part begins! You’ll then move on to deciding which features will improve your communication with customers, increase your team’s productivity and efficiency, and will help you reach your business goals.  

To learn more about Nextiva’s business cloud phone service and speak to an Account Executive, please visit nextiva.com.  


What is Business Cloud Phone Service?

Cloud Phone ServiceWhat is the Cloud?

The “cloud” has been a hot term in tech for a while, but what is it? If you ask your grandmother, she may say it’s the white balls up in the sky. And if you ask a computer science engineer you may get a technical answer about servers, data centers and networks. But what does it mean for you and your business?

Moving your business to the cloud, and specifically your phone service, allows you to access your files, software programs, and phone from anywhere, at anytime, as long as you have an Internet connection.  You don’t have to worry about lugging stuff around with you, losing important information or missing a call. Today’s business environment demands that we are always available and connected to our customers—whether its over the phone, via email, or replying to a post on social media. Running your business in the cloud allows you to meet your customers’ demands no matter where you are.

Why Your Business Needs a Cloud Phone System

While cloud technology is still relatively new, it can save your business a significant amount of time, resources and money, especially when it comes to your phone system. A cloud phone system, also know as a hosted phone system or VoIP, is managed and maintained by the provider, such as Nextiva, so you don’t need to have an IT person on staff. Everything is done virtually.

A few of the benefits include:

  • Unlimited calling to the U.S., Canada & Puerto Rico
  • Flat monthly fee per line of service
  • No on-site IT professional needed
  • Lines of service can be added or reduced quickly
  • Advanced call routing based on your needs and preferences
  • Call forwarding
  • Connect multiple offices and remote workers to easily transfer calls
  • Voicemails sent to your email via audio file or transcription
  • Provider handles system maintenance
  • Always have the latest technology

This is just the tip of the iceberg. A cloud phone system can provide your business with features that will take your communication to the next level. To learn more, visit nextiva.com.   




 
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