Posts Tagged ‘phones’


Top 10 Nextiva FAQs

fawThe Nextiva Support Team loves chatting on the phone with customers every day to help answer questions and set up devices. We researched your most frequently asked questions and compiled a list of the top 10.

Save time by finding answers to these popular topics below, or access all of our tips and videos on the Nextiva online Support Center.

  1. How do I log in to the NextOS portal?
  2. How do I set up my phone?
  3. How do I use my auto attendant?
  4. How do I program custom on-hold music?
  5. How do I set up a 3-way conference call?
  6. How do I resolve a dropped call?
  7. How do I adjust my billing information?
  8. How do I send faxes using vFAX?
  9. How do I log in to my vFAX account?
  10. How do I adjust my vFAX billing information?

Best Practices: Buying a Business Phone System

Your company is looking to buy a new phone system and you aren’t sure where to start. I recently wrote about how to choose an online vendor for The Huffington Post, and will incorporate those tips (and add more) in this piece to help business executives looking to switch to a modern business phone service.

First, embrace the cloudguy-on-desk-phone

Gone are the days of traditional landline phone systems. Cloud-based solutions allow companies the flexibility to seamlessly forward calls to cell phones, integrate offices (without having to cross physical phone lines) and apply fixes instantaneously (no more waiting until a storm passes to get your phone service back up and running).

Establish your goals

What do you love and hate about your current phone system? What do you wish it included? Phone systems are critically important to business operations and, although it may seem like an internal problem to solve, your phone service is something that impacts all of your customers so it pays to dedicate time to choosing the right vendor for your business.

Sit down with your management team and draw up a wish list for your next phone service provider.

Research providers

There are many cloud-based phone service providers out there, so it is important to talk with your network and research the best service for your company. Try narrowing your search to two or three providers and then calling them individually. Discuss offerings with customer service agents and ask every question that comes into your head. Good customer service employees will not rush you through the call, even if you don’t intend on making a purchase.

Check references

When talking with a customer service agent, ask for the names and phone numbers of three or four clients with comparable businesses to your own. Prepare questions and ring each one. Ask technical and non-technical questions such as:

  • How long was your set up process with this vendor?
  • How is the customer service?
  • How reliable is the phone service? Could you give examples?
  • When you run into problems, how are they handled?
  • What service/package did your company purchase?

Go with your gut

After speaking with several vendors and hearing testimonials of like-minded small business owners, you will likely know which service to choose. Strongly weigh a company’s customer service practices, then go with your gut and move forward. 


New to Nextiva: The Polycom VVX Series

The newest addition to Nextiva’s collection of VoIP-ready phones is the Polycom VVX series. These media phones are the most innovative devices that Nextiva has ever featured, offering a fully unified voice and video communication experience.

The combination of Polycom’s superior audio and video quality combined with Nextiva’s user interface and extensive features are sure to increase the productivity of executives and call attendants alike. The VVX business media phones offer premium-quality desktop voice and video communications for organizations of all sizes and intuitive features designed for multitasking needs and growing offices.

The Polycom VVX 300, 400, 500 & 600

One of our favorite devices of this new series is the Polycom VVX 500. Featuring 12-lines and a gesture-based user interface, the VVX 500 is designed to make navigation intuitive and easy. Want to learn more? Check out the extensive list of features that the phone has to offer.

The Polycom VVX 500 is available for $249.95, but this month you can enter the Upgrade Your Office contest and win a desk phone makeover from Nextiva! To become the hero of your office, simply tweet a picture of the coolest, most exciting thing in your office to @Nextiva with the hashtag #MyAmazingOffice. Each Wednesday, we will pick a winner who will receive brand new Polycom VVX 500 phones for their entire office!

To learn about the full collection of Polycom VVX phones available from Nextiva, visit our VoIP Phones page.




 
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